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Maxicus
Comparebased on 324 Reviews
Filter reviews by Maxicus Customer Service Associate (Csa) Reviews
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What employees say about Maxicus?
Insights from employee reviews on AmbitionBox
Workplace insights
Rotational Shift
71% employees reported
Flexible timing
71% employees reported
No travel
74% employees reported
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8 reviews found
Customer Service Associate (Csa) in Kolkata
Swiggy chat process Department
Overall Rating
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Skill development
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Likes
Everything is good ..... Shift timing is not suitable ....!!also there are too much politics but some PPLs are really helpful and nice...!! Apart from that they don't think about girls safety....!!one of my friend really faced a very big issue some how she came out and reached her home....due to shift issue..!!but company does not care about that...!!
- Skill development - Good
- Work satisfaction - Excellent
- Company culture - Good
Dislikes
Same, shift issue , some politics,they pressurised for over time otherwise they will change your shift doesn't matter how far you stay from the ofc.and how can you reached to your home...!! Doesn't matter to them😊 and really sad to say again, some PPLs are ruined the maxicus ....!! But some PPLs are really really really supportive...!! really appreciated
- Salary - Bad
- Job security - Bad
Work Details
Overall gud...till now...!! But it can be best if they will think about there agents...!! But they don't 😊
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Employee Benefits
Nothing.....
Customer Service Associate (Csa) in Kolkata
Operations Department
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Skill development
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Likes
The work environment is very much refreshing
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
I like to work in morning timing which right now I am not getting the morning shift from 9AM
Work Details
Good
Work days: Monday to Saturday (Flexible Timings)
Work related travel: This is a desk job.
Customer Service Associate (Csa) in Kolkata
Customer Support Department
Overall Rating
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Skill development
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Likes
Veey Good
- Salary - Excellent
- Job security - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Good
Dislikes
One problem that is promotions are happening very lately
- Promotions - Poor
Work Details
Work related travel: This is a desk job.
Customer Service Associate (Csa) in Kolkata
Operations Department
Overall Rating
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Skill development
Job security
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Likes
Office environment and colleagues.
- Salary - Good
- Skill development - Good
- Job security - Good
- Promotions - Good
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
Nothing so far except some people with behavioral issue.
Work Details
I quite enjoy coming to office and taking chats. I love to interact with my colleagues, some of my seniors (whom I know) and staffs. This is a good place to learn and grow if anyone is looking for it.
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Customer Service Associate (Csa) in Kolkata
Operations Department
Overall Rating
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Skill development
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Likes
This company's senior behavior are awesome
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Nothing
Work Details
Nothing
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within Country.
Customer Service Associate (Csa) in Vado
Operations Department
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Skill development
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Likes
It it good to working over here
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Wash room
Work Details
Work days: Monday to Saturday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Customer Service Associate (Csa) in Kolkata
Operations Department
Overall Rating
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Skill development
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Likes
GOOD BEHAVIOUR
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Nothing
Work Details
Interesting
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Customer Service Associate (Csa) in Kolkata
Customer Support Department
Overall Rating
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Skill development
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Company culture
Work-life balance
Likes
Friendly nature
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Nishant
Work Details
mm I have work with this company for 2 years and again joining again so you can think your self about company 😌😌😌
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
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Other Maxicus Reviews
Customer Support Executive in Bangalore / Bengaluru
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
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Work-life balance
Likes
Nothing is there to like about this company
Dislikes
I have worked as an customer support executive for voice process in Maxicus they will not treat freshers as freshers they will give training for just 1 week about the process after that they will directly push you to take calls, while taking calls they will feel us like worthless they start point out in on-job training, from 10th day onwards they start pressurized to meet kpi's, the floor manager will shout on us to meet KPI's and the employees will feel like they are worthless,first of all they will not give enough training and they will except to meet all KPI's in just 10 days of on job training it is very disturbing & disappointing If we ask leave on any emergency basis like health issue they will asked me to submit the entire medical reports of me for taking one day leave, the management, the team leaders are very toxic in understanding employee basic needs and rights, they will give lunch break but you have to ask daily twice and thrice to have a meal, After 3 pm also they will check for availability and then they will give you half an hour lunch break literally i feel like for having lunch also we have to take permission and approval of team leader it is very annoying...Read More
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Monday to Saturday (Strict Timings)
Work related travel: This is a desk job.
Employer’s Response
Greetings, we are sorry to hear that you did not have seamless experience. You are requested to share detailed feedback with us at hrhelpdesk@kochartech.com. This would help us improve our workplace.
Customer Support Executive in Vadodara
Full Time
Voice / Blended Department
Overall Rating
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Skill development
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Likes
Overall it's a great opportunity for the new comers in the corporate world here we have a lot of things to do and to learn about the work experience and skill development 🙂
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Good
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
N/A
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Employer’s Response
Greetings, we are grateful that you took the time out to leave us this amazing review. We are grateful that we had the opportunity to work with you.
Customer Support Executive in Kolkata
Full Time
Customer Success Department
Overall Rating
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Likes
Maxicus is an indispensable criteria, by which, one can commence it's journey with a little amount of a salary like 10 to 14k . This must never be forgotten that Kochar never gets late to pay the salary & promotion. They are affable & humble too. The only thing that I do not adore in Maxicus is they have stopped drop & on the contrary salary is too low.
- Job security - Excellent
- Promotions - Good
- Work-life balance - Good
Dislikes
You have already been answered
- Salary - Poor
Work Details
Work timings: Strict Timings
Work related travel: This is a desk job.
Employer’s Response
Greetings, thank you for your feedback.
Trainee in Kolkata
Full Time
Operations Support Department
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Likes
Swatik building 2nd floor, kazi nazrul islam avenue, kestopur - baguiati flyover, near charnock hospital haldirams, kolkata, west bengal 700157........... Here is a disgraceful work culture and non-responsive administration. Here's unethical conduct and an appreciative approach to conversations with female employees.
Dislikes
Very bad company, disgraceful work culture. Here's no respect for femele employees. Work culture not good for femele employees. Here is no class for working and non- responsive administration.
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Employer’s Response
Greetings, we are sorry to hear that you did not have seamless experience. You are requested to share detailed feedback with us at hrhelpdesk@kochartech.com. This would help us improve our workplace.
Quality Analyst in Kolkata
Full Time
Business Process Quality Department
Overall Rating
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Likes
Nothing to like all the seniors are good for nothing and always do scam with the clients
Dislikes
To be honest everything. This is a full scam company including the managers and the senior HRs. All they do is to loot the client and the employees. Never ever join the company if you want to grow in your career
- Salary - Bad
- Skill development - Bad
- Job security - Poor
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Monday to Saturday (Strict Timings)
Work related travel: This is a desk job.
Employer’s Response
Greetings, thank you for your valuable feedback. You are requested to share detailed feedback with us at hrhelpdesk@kochartech.com. This would help us to make our workplace better.
Customer Care Executive in Kolkata
Full Time
Voice / Blended Department
Overall Rating
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Skill development
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Likes
Really speechless how employees work in this company I did not know the company did not give my 1 month salary that is why I need to resign it but no salary given to me approx two months gone also the HR not helping...they just ignoring if we try to contact...
Dislikes
Hopeless company they did not give my one month of salary almost two month gone and that is why need resign the company no salary given ..also HR not helping u ..they always ignoring when u try to contact them
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Employer’s Response
Greeting, we are sorry to hear that you did not have seamless experience. You are requested to share detailed feedback with us at hrhelpdesk@kochartech.com. This would help us improve our workplace.
Agent in Kolkata
Full Time
University Level Educator Department
Overall Rating
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Likes
My Senior agents are very good and co-operate with me always.
Dislikes
I don't like because I had a very bad experience..hr team were not good ..After selection they can reject anyone in any time by any type of excuse...worst..they don't know what is time of value? They worst anyolnes time..And they continuously create pressure to everyone..
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Employer’s Response
Greeting, we are sorry to hear that you did not have seamless experience. You are requested to share detailed feedback with us at hrhelpdesk@kochartech.com. This would help us improve our workplace.
Team Lead in Gurgaon / Gurugram
Full Time
Customer Success Department
Overall Rating
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Likes
Absolutely Nothing
Dislikes
Maxicus Gurgaon management is utterly incompetent. Failing to provide any leadership or support. Their hr head Abhishek vashisht treats employees as slave
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Monday to Saturday (Strict Timings)
Work related travel: This job involves Travel Within City.
Assistant Manager- HR in Gurgaon / Gurugram
Full Time
Hr Department
Overall Rating
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Skill development
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Likes
NONE!!!
Dislikes
I worked there in Maxicus for around 3 months as an Hr Asst Manager. What i have experienced is this is not a company but a factory. Leadership abuses in the meeting, harass their employees. Treat people like animals. Poor management. Remove POSH from there favourite employee just like that. Pathetic experience. The irony is the CEOJITENDER JAIN URFF JJ knows everything about what is happening in his Gurgaon location, but dont do anything towards its betterment. 👎🏾...Read More
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Monday to Saturday (Strict Timings)
Work related travel: This is a desk job.
Technical Support Executive in Gurgaon / Gurugram
Full Time
Operations Department
Overall Rating
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Skill development
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Likes
Good company for frehser to learn something and grow in life but if you are experienced then it is not a good option for you but for starting it is a good company.
- Salary - Good
- Skill development - Good
- Job security - Good
- Promotions - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
Not so much growth after some years of experience and salary hike
Work Details
Work days: Monday to Saturday (Strict Timings)
Work related travel: This job involves Travel Within City.
- HQ - Gurgaon,Haryana, Array
- BPO
- 5k-10k Employees (India)
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AmbitionBox has 8 Maxicus reviews submitted by Maxicus employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Maxicus is the right company for you. 71% of employees reported the workin...g days at Maxicus as Rotational Shift. 71% employees reported the work timings at Maxicus as Flexible timing. Read more- Home >
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