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Jet Airways

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4.6

based on 1.1k Reviews

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Jet Airways Customer Service Associate Reviews

Updated 29 May, 2024

Overall Rating

4.6/5

based on 23 reviews

Rating distribution

17 (73.9%)

3 (13.0%)

1 (4.3%)

2 (8.7%)

0 (0%)

Category Ratings

4.5

Skill development

4.4

Company culture

4.3

Work satisfaction

4.2

Salary

4.1

Work-life balance

4.1

Promotions

3.9

Job security

What employees say about Jet Airways?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

100% employees reported

Flexible timing

62% employees reported

No travel

63% employees reported

View more detailed insights

Gender based rating

4.5

Rated by Women

11 reviews

4.6

Rated by Men

11 reviews

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Top Mentions in Jet Airways Customer Service Associate Reviews

We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

23 reviews found

Sort by: Popular

Customer Service Associate in Mumbai

Full Time

Customer Success Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 10 Jun 2023

Likes

All good nothing dislike

Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Management not good at all

Customer Service Associate in Mumbai

Full Time

Flight & Airport Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

4.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 01 Mar 2020

Likes

EXCELLENT TO WORK LEARNED A LOT FROM JET STILL AWAITING FOR ITS RESTART

Salary - Excellent
Skill development - Excellent
Job security - Good
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

GREAT WORK EXPERIENCE STILL WILLING TO WORK

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Associate in New Delhi

Full Time

Flight & Airport Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 29 May 2024

Likes

I likedeverything the benefits n perks I have got.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

I liked nothing but rather I learned new things.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Associate in Chennai

Full Time

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

4.0

Skill development

5.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 24 Jan 2023

Likes

Professional services

Skill development - Good
Job security - Excellent
Work satisfaction - Good
Company culture - Good

Dislikes

Salary problem

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Associate in New Delhi

Full Time

Ground Staff Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 13 Sep 2018

Likes

best in its class lovely people lovely atmosphere loved to be there

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

nothing

Work Details

full of fun

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Associate in Mumbai

Full Time

Flight & Airport Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 23 Jul 2023

Likes

Good working culture

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Need to stop long briefing everyday

Work Details

Work days: Rotational Shift (Strict Timings)

Customer Service Associate in Goa

Tourism Services Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

5.0

Skill development

3.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 31 Jul 2020

Likes

Its a excellent company to work with. Used to get salary on time and every year increament the salary and bonus once in a year. Would love to see Jet Airways fly again and be a part of it.

Skill development - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

The management.

Work Details

Learning every day something new.

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

You are reading trusted reviews. Keep reading to find out more about Jet Airways.

Customer Service Associate

Flight & Airport Operations Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

4.0

Skill development

3.0

Job security

3.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 03 May 2019

Likes

Am lucky to get a job in jetairways. It's best flatform for the starters. I liked the overall work experience there. All the managers are encouraging and helping us to learn new things. Frankly saying am don't want to leave jet but it is sad to leave because of temporary closure of the comapny. But still I have a hope that jet will come back and rising sun will rise again

Salary - Good
Skill development - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

I like jet I don't have any negative opinion

Work Details

Am working as a ground staff we need to check in, baggage scanning and boarding of the guest

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

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Customer Service Associate in Mumbai

Sr.csa Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 27 May 2019

Likes

Very supportive company no words to explain all facilities are given to staff. Taking good care of staff.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

There is nothing yet which has disappointed me for jet airways.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves International Travel.

Customer Service Associate in Head office in Mumbai

Customer Service Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 19 Apr 2022

Likes

The brand itself says it all 👍👌

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Work Details

Work days: Rotational Shift (Flexible Timings)

Customer Service Associate in Mumbai

Airport services Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

2.0

Job security

4.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 19 Jun 2019

Likes

Being a aviation industry it's a good work environment to have direct contact with customers.

Skill development - Good
Promotions - Good

Dislikes

Less job security.

Job security - Poor

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Associate in BKC

Accounting Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 26 May 2022

Likes

Secured n Reliable job Good Environment Supportive staff n management Cafeteria to chill at times

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing everything is good n positive Yes Career growth is little slow

Work Details

Yes intersting job Learnt many skills Luved the atmosphere n overall very accommodating staff n seniors

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Employee Benefits

Free tickets to travel for you n family

Customer Service Associate in Guwahati

Airport Services Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 10 May 2019

Likes

It was a great experience working with Jet Airways

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing noticed

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Customer Service Associate

Airport Service Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

2.0

Skill development

2.0

Job security

2.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 11 Dec 2018

Likes

Nothing much just had a few good friend. N casual chat once in a blue moon. And salary on time

Dislikes

It's very much difficult to work in shift. Handling hundreds of guest and management pressure is very worst. Growth is very slow. Don't expect lot

Salary - Bad
Skill development - Poor
Job security - Poor
Promotions - Poor
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Customer Service Associate in Bangalore / Bengaluru

Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 31 Oct 2019

Likes

Gud management

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Timings

Work Details

Counters and VVIP Handling

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Associate in Pune

Customer Service Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

1.0

Job security

3.0

Promotions

3.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 07 May 2021

Likes

free passage

Salary - Excellent
Skill development - Excellent
Company culture - Excellent

Dislikes

work presseure

Job security - Bad

Work Details

customer service

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Employee Benefits

free tickets around world

Customer Service Associate in Mumbai

Flight & Airport Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

4.0

Skill development

5.0

Job security

4.0

Promotions

3.0

Work satisfaction

5.0

Company culture

2.0

Work-life balance

posted on 04 Dec 2018

Likes

Nothing

Salary - Excellent
Skill development - Good
Job security - Excellent
Promotions - Good
Company culture - Excellent

Dislikes

Nothing

Work-life balance - Poor

Work Details

Excellent

Work days: Rotational Shift (Flexible Timings)

Employee Benefits

There are many perks

Customer Service Associate in Gurgaon / Gurugram

Flight & Airport Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

4.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 06 Feb 2022

Likes

Unity is there

Salary - Excellent
Skill development - Good
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Customer Service Associate in Mumbai

Flight & Airport Operations Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

2.0

Skill development

1.0

Job security

2.0

Promotions

3.0

Work satisfaction

2.0

Company culture

1.0

Work-life balance

posted on 18 Aug 2018

Likes

Nothing

Dislikes

No job security

Salary - Poor
Skill development - Poor
Job security - Bad
Promotions - Poor
Company culture - Poor
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service Associate in Hyderabad / Secunderabad

Checking Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 24 Jul 2020

Likes

Working with jet airways is my dream and i achieved it im happy that i've learned many things it was a really nice team and atmosphere everything was really good and attractive all the time

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

It got shutdown so i felt bad

Work Details

Very good

Work timings: Flexible Timings

Work related travel: This is a desk job.

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AmbitionBox has 23 Jet Airways reviews submitted by Jet Airways employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Jet Airways is the right company for you. 100% of employees repor...Read more