IntouchCX Sme Process Specialist Reviews by 4 Employees | Rated 3.3/5

4 reviews found

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Sme Process Specialist in Hyderabad / Secunderabad

Full Time

Non Voice Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

2.0

Company Culture

1.0

Work Satisfaction

2.0

Salary & Benefits

1.0

Job Security

2.0

Work-Life Balance

posted on 19 Aug 2024

Likes

Nothing

Dislikes

Hiring and Firing constantly. Unnecessarily redeployment. QA and SME doesn't have good knowledge on process. Sudden company policies comes into picture when they want to fire some one.# ZERO job security.Promitions will be given to girls whom they like with no interviews especially for Internal job posts. When system fails you should blame management not the agents but here in this company only agents problem.Salary deducts no one there to clarify. Difficult to reach out to HR when we are in need... No fair process to terminate employees. They can train existing employees instead of hiring new employees and giving them training.waste of time.. Literally management is betraying client Samsung for over the years.Still looking for solutions instead of permanent fix with in the process.Not giving proper training initial stages....Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Sme Process Specialist in Hyderabad / Secunderabad

Full Time

Editing (Print / Online / Electronic) Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

4.0

Salary & Benefits

3.0

Job Security

5.0

Work-Life Balance

posted on 25 Mar 2024

Likes

It is overall a pleasant organisation to work in.

Dislikes

Nothing as of such

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Sme Process Specialist in Hyderabad / Secunderabad

Full Time

SME Department

5.0

Overall Rating

5.0

Category Ratings

2.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

2.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 19 Dec 2024

Likes

No pressure

Dislikes

Disappointed with the salary hike

Work Details

Work days: Monday to Friday (Flexible Timings)

Top trending discussions

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I’m 27, I’m looking for Career transition

Hello ,I hold bachelor degree in mechanical engineering 2019. With 4.5 yoe in Total 1)Associate product compliance engineer - 1.5 years 2)Currently working as Project engineer (compliance). 3 years I see no growth in my current company and current role.so I’m looking for career shift,high growth and good package. Skills 1) Environmental compliance(REACH,ROHS,..) 2)Basic networking OS,Linux basic, Aws cloud 3) SAP MM (in progress) 4) Project Management (self preparation from PMBOk) I’m confused between sap mm consultant and project management I’m getting difficult to choose,Which would be great choice according to my background and high pay, stable job Can anybody recommend which domain /role is good for career transition! I’m looking for career shift Help will be appreciated. Current role Project engineer handling projects related to environmental compliance. FYI

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Similar Designation Reviews

Customer Care Executive in Hyderabad / Secunderabad

Full Time

Customer Success Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 11 Dec 2024

Likes

Here HR department is cool, you can work with fake experience, give them some money. I made several complaints but of no use.

Dislikes

Never seen HR department so lazy, they don't take any actions against illegal activities. Maybe they are incompetent for the job.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Team Lead in Hyderabad / Secunderabad

Full Time

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Promotions/Appraisal

3.0

Skill Development

2.0

Company Culture

4.0

Work Satisfaction

2.0

Salary & Benefits

3.0

Job Security

5.0

Work-Life Balance

posted on 12 Aug 2024

Likes

You will get the promotion quickly if you are a performer and you should have a great bonding with the managers

Dislikes

Work life balance is worst, Nothing to learn only work like robot

Work Details

Work policy: After 3 months you will get wfh for 6 months

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Executive in Hyderabad / Secunderabad

Full Time

Customer Success, Service & Operations - Other Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Promotions/Appraisal

3.0

Skill Development

3.0

Company Culture

3.0

Work Satisfaction

2.0

Salary & Benefits

2.0

Job Security

2.0

Work-Life Balance

posted on 21 Dec 2024

Likes

Environment

Dislikes

About Manager Dinesh. And switching from process to another process is not fair.

Team Lead in Hyderabad / Secunderabad

Full Time

Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 20 Dec 2024

Likes

Everything is good at IntouchCX but only the salary inrement is low

Dislikes

N/A

Customer Service Associate in Bangalore / Bengaluru

Full Time

Non Voice Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

3.0

Company Culture

1.0

Work Satisfaction

2.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 19 Dec 2024

Likes

Nothing

Dislikes

Full night shits Targets Not working life balance No job security

Work Details

Work related travel: This is a desk job.

Quality Analyst in Hyderabad / Secunderabad (working remotely)

Full Time

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Promotions/Appraisal

4.0

Skill Development

5.0

Company Culture

4.0

Work Satisfaction

3.0

Salary & Benefits

4.0

Job Security

5.0

Work-Life Balance

posted on 15 Dec 2024

Likes

Great work culture. Manager is very sensible person.

Dislikes

Nothing much really besides the low package

Customer Service Associate in Hyderabad / Secunderabad

Full Time

Non Voice Department

2.0

Overall Rating

2.0

Category Ratings

3.0

Promotions/Appraisal

2.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

2.0

Work-Life Balance

posted on 04 Dec 2024

Likes

Gives you experience, nothing more

Dislikes

No job security they can terminate whenever they want and you need to forget abount festive holidays no work life balance and all the HR's over there are beep.

Customer Service Associate in Hyderabad / Secunderabad

Full Time

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

4.0

Work-Life Balance

posted on 29 Nov 2024

Likes

Excellent company

Dislikes

Love the company

Work Details

Work days: Monday to Friday

Work related travel: This job involves Travel Within City.

Quality Analyst in Hyderabad / Secunderabad

Full Time

IT Support Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Promotions/Appraisal

2.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

2.0

Salary & Benefits

1.0

Job Security

2.0

Work-Life Balance

posted on 26 Nov 2024

Likes

Nothing exciting, full pressure, poor management Doesn’t care about employees

Dislikes

No benefits, hikes, will hire u at less salary

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Associate in Hyderabad / Secunderabad

Full Time

Non Voice Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

3.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 21 Nov 2024

Likes

Good incentives in Samsung sales. Great for freshers to gain experience.

Dislikes

The company management is very unprofessional. Not everyone, There are few people who are very unprofessional and treat employees as just a piece of tissue paper.

Other IntouchCX Reviews

Executive in Bangalore / Bengaluru

Full Time

Accounting & Taxation Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 13 Dec 2024

Likes

this is the number 1 third class Behaviour people, they know to call for interview and wait for whole day and the stupid operations manager such an uneducated people they are, they only do not know how to be professional and they are conducting interview.. such a shameless company with shameless people.. i tell people never step into this company and waste your time i think we need to complain this to labor court for sure.....Read More

Dislikes

Totally waste company with uneducated and unprofessional people...

Work Details

Work related travel: This is a desk job.

E Support Officer in Hyderabad / Secunderabad

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Promotions/Appraisal

5.0

Skill Development

2.0

Company Culture

2.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 11 Dec 2024

Likes

Good

Dislikes

No Freedom like any Culutural activities will not be there, No Time gap rest jn between work Except 30 mins break No Rest for employee 9 hrs Continues Work Expect 1st break 40 mins 2nd break 20 mins No more any Fun friday or Another Activities No Festival Celebrations No Bonus & nothing else

Senior Team Leader in Hyderabad / Secunderabad

Full Time

Customer Success Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

2.0

Work Satisfaction

4.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 30 Nov 2024

Likes

Top management here are poison. they don't value talent they have their own perception and they keep on believing that.

Dislikes

Top Management here are poison. They don't value talent they have their own perception and they keep on believeing that.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

E Support Officer in Hyderabad / Secunderabad

Full Time

Other Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

2.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 29 Nov 2024

Likes

Nothing much about intouch except cab facility

Dislikes

Strict break timings No consecutive weekoffs Main aim to reach sales targets They don't inform in training and interview but their motto is sales Work pressure No life balance ghost shifts

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Senior E Support Officer in Hyderabad / Secunderabad

Full Time

Non Voice Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Promotions/Appraisal

2.0

Skill Development

2.0

Company Culture

1.0

Work Satisfaction

3.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 27 Nov 2024

Likes

Salary on time ( even I laughed while writing this but I think it's serious)

Dislikes

If you think this situation cannot get even worse, the company will take it as a challenge! Split weekoffs - 6th day incentives are chump change Need to change company name as PIP 247 they can remove you with in 2-4 weeks or less If needed when January starts Use and throw. No human values

Work Details

Work policy: With reason you can get Work from home.

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Senior E Support Officer in Hyderabad / Secunderabad

Full Time

Business Process Quality Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

2.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 27 Nov 2024

Likes

Nothing here no proper working culture

Dislikes

Work culture No time management No wellness No friendly connections No breaks No proper communication tools Poor infrastructure Poor management tools and quality tools

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Service Delivery Manager in Bangalore / Bengaluru

Full Time

Service Delivery Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

4.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 23 Nov 2024

Likes

It’s Peaceful To Work, The Boss Is Very Kind And Joyful So, It’s Really Good!

Dislikes

The Dislikes I Would Say The Working From Office Because The Office Is Really Far From My Place So Hopefully The Give Cabs From Routematic But Still It’s A Headache To Go Up And Down From My Place.

Work Details

Work policy: First When I Joined It Was Work From Home, After Couple Of Months They Said To Work From Office Permanently.

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Assignment Manager in Hyderabad / Secunderabad

Full Time

IT Security Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Promotions/Appraisal

4.0

Skill Development

5.0

Company Culture

4.0

Work Satisfaction

4.0

Salary & Benefits

4.0

Job Security

5.0

Work-Life Balance

posted on 20 Nov 2024

Likes

One of the best place I have worked. I love the work culture and environment of the company very much. Managers were always very encouraging and cooperative.

Dislikes

Here are some elements of the previous role you can discuss: A role that isn't challenging you anymore. A reason you feel stagnant in your current position

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Customer Support Executive in Hyderabad / Secunderabad

Full Time

Non Voice Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

2.0

Salary & Benefits

1.0

Job Security

2.0

Work-Life Balance

posted on 17 Nov 2024

Likes

There is nothing which I like in intouchcx, because of intouchcx my life and my health has ruined, too much stress, work pressure, favouritism, politics in the process, I worked for 1.5 years in intouchcx in this duration of time, i got several diseases because of stress, work pressure, no breaks, 5 hours we use to sit in one place,much more, acoording to me please do not join companies like intouchcx where employees treated as dogs....Read More

Dislikes

I recommend not to join intouchcx if your body does not accept all this kind of stress

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Senior Service Desk Analyst in Hyderabad / Secunderabad

Full Time

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Promotions/Appraisal

2.0

Skill Development

3.0

Company Culture

3.0

Work Satisfaction

4.0

Salary & Benefits

2.0

Job Security

3.0

Work-Life Balance

posted on 15 Nov 2024

Likes

I loved my Job and Was able to resolve Issues.

Dislikes

Lot of Partiality was shown by the Team Leaders in GSD Process. Lack of motivation and encouragement. No training was provided . More tasks are been assigned but leniency is not shown . Leaves are not been given. More work pressure are forced on innocents. Catapult is a tool which they use to show their revenge.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

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AmbitionBox has 4 IntouchCX reviews submitted by IntouchCX employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if IntouchCX is the right company for you. 50% of employees reported the ...Read more

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IntouchCX Sme Process Specialist Reviews

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