This rating is based on a small number of reviews, so it may not fully
reflect the overall employee experience.
Updated 9 Jul, 2022
Overall Rating
2.0/5
How AmbitionBox ratings work?
Category Ratings
3.0
Company culture
3.0
Job Security
3.0
Work-Life balance
3.0
Skill development
3.0
Promotions/Appraisal
3.0
Work Satisfaction
2.0
Salary & Benefits
IntouchCX is rated
2.0 out of 5 stars on
AmbitionBox, based on 1 company reviews.This rating
reflects a below average employee experience, indicating poor satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
IntouchCX is rated
2.0 out of 5 stars on
AmbitionBox, based on 1 company reviews.This rating
reflects a below average employee experience, indicating poor satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
1 review found
Sort by:
Popular
NON Voice Process (working remotely)
I am not working. Department
2.0
Overall Rating
2.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 09 Jul 2022
Likes
24-7 intouch is a good for every employes.
Dislikes
I have no work experience.But I hope 24-7 intouch change my life.
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
Customer Care Executive in
Hyderabad / Secunderabad
Full Time
·
Customer Success Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 11 Dec 2024
Likes
Here HR department is cool, you can work with fake experience, give them some money. I made several complaints but of no use.
Dislikes
Never seen HR department so lazy, they don't take any actions against illegal activities. Maybe they are incompetent for the job.
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Support Executive in
Hyderabad / Secunderabad
Full Time
·
Non Voice Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
2.0
Work-Life Balance
posted on 17 Nov 2024
Likes
There is nothing which I like in intouchcx, because of intouchcx my life and my health has ruined, too much stress, work pressure, favouritism, politics in the process, I worked for 1.5 years in intouchcx in this duration of time, i got several diseases because of stress, work pressure, no breaks, 5 hours we use to sit in one place,much more, acoording to me please do not join companies like intouchcx where employees treated as dogs....Read More
Dislikes
I recommend not to join intouchcx if your body does not accept all this kind of stress
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Senior Support Officer in
Hyderabad / Secunderabad
Full Time
·
IT Support Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 15 Nov 2024
Likes
Wrost office and I do not recommended to next emplyes to work in this office their is no job guarantee and evary week they will remove most of the emolyes by silly things and they will give importance to only selected members
Dislikes
Bad company and not good for best hard working people
Work Details
Work timings: Strict Timings
Work related travel:This is a desk job.
Quality Specialist in
Hyderabad / Secunderabad
Full Time
·
Non Voice Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
3.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 01 Oct 2024
Likes
Like every other workplace met a few friendly and encouraging team member.
Dislikes
The company is not at all employee friendly with the worst culture. The hr team and higher management participates in all the event organised by them and they are only part of it. Appreciation and recognition does not reach to the frontline. Once you are promoted, they will make you cry to documents in written. No flexibility to work with everything micromanaged. No consideration to factors like health and family. You are expected to work on weekend without any extra numeration....Read More
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Team Lead in
Hyderabad / Secunderabad
Full Time
·
Non Voice Department
4.0
Overall Rating
4.0
Category Ratings
5.0
Promotions/Appraisal
3.0
Skill Development
2.0
Company Culture
4.0
Work Satisfaction
2.0
Salary & Benefits
3.0
Job Security
5.0
Work-Life Balance
posted on 12 Aug 2024
Likes
You will get the promotion quickly if you are a performer and you should have a great bonding with the managers
Dislikes
Work life balance is worst, Nothing to learn only work like robot
Work Details
Work policy:
After 3 months you will get wfh for 6 months
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Senior Officer in
Hyderabad / Secunderabad
Full Time
·
Accounting & Taxation Department
1.0
Overall Rating
1.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
2.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
2.0
Job Security
2.0
Work-Life Balance
posted on 08 Jul 2024
Likes
Salary will be credited on time
Dislikes
Everytime every week they ask for OT as a business requirement and they will tell you it's a paid OT but they don't even credit it. Without informing changing the week offs every 2 week they chnge shift timings. If we had any issues and drop an email to higher authority they don't even care and If they need anything from us we need to respond to email immediately. Complete politics they hire for interims and If you get selected they make us to work as slave and don't even give a promotion or recognisable for the work we did.. overall I suggest please don't choose this company. Team leaders don't deserve to be inthe respectable position because they don't even support us and they don't share or explain any process updates....Read More
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Representative in
Cebu City
Full Time
·
Voice / Blended Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 28 Jun 2024
Likes
WORST COMPANY DO JOT APPLY
Dislikes
WORST cOMPANY Do NOT APPLY
Their HR is Crazy and did made up things not able to provide my final pay with the same amount written on my 2316
They're Scammers!!!!
Work Details
Work timings: Strict Timings
Work related travel:This is a desk job.
Senior Customer Service Executive in
Hyderabad / Secunderabad
Full Time
·
Customer Success Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
2.0
Work Satisfaction
4.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 08 May 2024
Likes
They are good paymasters even after leaving the job they credited my salary for the number of days I worked.
Dislikes
Transport facility is not upto the mark
Infrastructure needs to be worked
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Associate in
Bangalore / Bengaluru
Full Time
·
Non Voice Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
3.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 19 Dec 2024
Likes
Nothing
Dislikes
Full night shits
Targets
Not working life balance
No job security
Work Details
Work related travel:This is a desk job.
Customer Support Specialist in
Bangalore / Bengaluru
Full Time
·
Operations Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 19 Dec 2024
Likes
My colleagues
Dislikes
Everything and everyone else
Other IntouchCX Reviews
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
Executive in
Bangalore / Bengaluru
Full Time
·
Accounting & Taxation Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 13 Dec 2024
Likes
this is the number 1 third class Behaviour people, they know to call for interview and wait for whole day and the stupid operations manager such an uneducated people they are, they only do not know how to be professional and they are conducting interview.. such a shameless company with shameless people.. i tell people never step into this company and waste your time i think we need to complain this to labor court for sure.....Read More
Dislikes
Totally waste company with uneducated and unprofessional people...
Work Details
Work related travel:This is a desk job.
E Support Officer in
Hyderabad / Secunderabad
Full Time
·
Customer Success Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 11 Dec 2024
Likes
Good
Dislikes
No Freedom like any Culutural activities will not be there, No Time gap rest jn between work Except 30 mins break
No Rest for employee
9 hrs Continues Work Expect 1st break 40 mins 2nd break 20 mins
No more any Fun friday or Another Activities
No Festival Celebrations
No Bonus & nothing else
Senior Team Leader in
Hyderabad / Secunderabad
Full Time
·
Customer Success Department
1.0
Overall Rating
1.0
Category Ratings
2.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
2.0
Work Satisfaction
4.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 30 Nov 2024
Likes
Top management here are poison. they don't value talent they have their own perception and they keep on believing that.
Dislikes
Top Management here are poison. They don't value talent they have their own perception and they keep on believeing that.
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
E Support Officer in
Hyderabad / Secunderabad
Full Time
·
Other Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 29 Nov 2024
Likes
Nothing much about intouch except cab facility
Dislikes
Strict break timings
No consecutive weekoffs
Main aim to reach sales targets
They don't inform in training and interview but their motto is sales
Work pressure
No life balance ghost shifts
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Senior E Support Officer in
Hyderabad / Secunderabad
Full Time
·
Non Voice Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
3.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 27 Nov 2024
Likes
Salary on time ( even I laughed while writing this but I think it's serious)
Dislikes
If you think this situation cannot get even worse, the company will take it as a challenge!
Split weekoffs - 6th day
incentives are chump change
Need to change company name as PIP 247
they can remove you with in 2-4 weeks or less If needed when January starts
Use and throw.
No human values
Work Details
Work policy:
With reason you can get Work from home.
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Senior E Support Officer in
Hyderabad / Secunderabad
Full Time
·
Business Process Quality Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 27 Nov 2024
Likes
Nothing here no proper working culture
Dislikes
Work culture
No time management
No wellness
No friendly connections
No breaks
No proper communication tools
Poor infrastructure
Poor management tools and quality tools
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Service Delivery Manager in
Bangalore / Bengaluru
Full Time
·
Service Delivery Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 23 Nov 2024
Likes
It’s Peaceful To Work, The Boss Is Very Kind And Joyful So, It’s Really Good!
Dislikes
The Dislikes I Would Say The Working From Office Because The Office Is Really Far From My Place So Hopefully The Give Cabs From Routematic But Still It’s A Headache To Go Up And Down From My Place.
Work Details
Work policy:
First When I Joined It Was Work From Home, After Couple Of Months They Said To Work From Office Permanently.
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Assignment Manager in
Hyderabad / Secunderabad
Full Time
·
IT Security Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
5.0
Work-Life Balance
posted on 20 Nov 2024
Likes
One of the best place I have worked. I love the work culture and environment of the company very much. Managers were always very encouraging and cooperative.
Dislikes
Here are some elements of the previous role you can discuss: A role that isn't challenging you anymore. A reason you feel stagnant in your current position
Work Details
Work policy:
2 days/week from office
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Senior Service Desk Analyst in
Hyderabad / Secunderabad
Full Time
·
Voice / Blended Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
2.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
2.0
Job Security
3.0
Work-Life Balance
posted on 15 Nov 2024
Likes
I loved my Job and Was able to resolve Issues.
Dislikes
Lot of Partiality was shown by the Team Leaders in GSD Process. Lack of motivation and encouragement. No training was provided . More tasks are been assigned but leniency is not shown . Leaves are not been given. More work pressure are forced on innocents. Catapult is a tool which they use to show their revenge.
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Supervisor in
Hyderabad / Secunderabad
Full Time
·
Voice / Blended Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
1.0
Company Culture
3.0
Work Satisfaction
1.0
Salary & Benefits
2.0
Job Security
4.0
Work-Life Balance
posted on 26 Sep 2024
Likes
No much work load, can do it with ease. However, there are other complicated LOB's. Huge internal politics with good friendly environment. Work atmosphere and etiquette needs to be changed. Hiring is pathetic and the best is yet to come.
Dislikes
No proper salary hikes/ appraisal's will be given or rated as per the performance/ process.
Will be promised to get promoted for the higher levels, nothing but a smart move from the superiors.
Initially, everything went well, later got to know the true colours of the company. Outsider's are more valued than the employees working since year's within the company.
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
People also ask about IntouchCX's NON Voice Processs
How is IntouchCX to work for?
IntouchCX is rated 2.0 out of 5, based on 1 reviews by employees on AmbitionBox.
IntouchCX is known for Company culture which is rated at the top and given a rating of 3.0. However, Salary & Benefits is rated the lowest at 2.0 and can be improved. To know first hand how it is like to work at IntouchCX read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at IntouchCX?
According to AmbitionBox ratings, IntouchCX employees rate its salary and benefits as 2.0 out of 5. You can know more about IntouchCX Salaries at AmbitionBox
How is the work culture at IntouchCX?
Work culture is rated 3.0 at IntouchCX by 1 employees. While job security is rated 3.0 and work-life balance is rated 3.0 at IntouchCX. Read detailed reviews by employees of IntouchCX on AmbitionBox.