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Filter reviews by IGT Solutions Senior Operations Manager Reviews
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What employees say about IGT Solutions?
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5 reviews found
Senior Operations Manager in Kuala Lumpur
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
The clientele and kind of travel projects IGT has is amazing. Lot of new learning in travel industry in case you are flexible at moving to different projects.
Dislikes
Compensation is decent but not worth the time company demands you to invest at and after work hours. In managerial roles you may end up spending 10-12 hours pretty regularly. Appraisals are not great and favouritism is shown freely by each vertical head. Not much constructive feedback also received during these appraisal process. Too much internal politics defines short term goals and the senior leadership team itself is divided over long term vision of the company. Sometimes the differences between leaders are not professional and very un-parliamentary even in front of juniors. Not much learning from leaders in terms of skill enhancement....Read More
- Skill development - Poor
- Work satisfaction - Bad
- Company culture - Poor
- Work-life balance - Poor
Work Details
Generally hectic. I was taking care of 6 projects with clients spread over multiple time zones. While my clients appreciated and ensured that calls etc are at convenient time, the internal organization calls, urgent emails(followed by calls) we're very
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves International Travel.
Senior Operations Manager in New Delhi
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
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Work-life balance
Likes
Not any more
- Job security - Excellent
Dislikes
HR team is pathetic post covid
- Salary - Poor
- Promotions - Bad
- Company culture - Bad
Senior Operations Manager in New Delhi
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
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Work satisfaction
Company culture
Work-life balance
Likes
Nothing good enough that worth mentioning
- Work-life balance - Good
Dislikes
Bad culture, spineless leadership, grooming people is not there
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Senior Operations Manager in Gurgaon / Gurugram
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
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Work-life balance
Likes
Hassle free recruitment and onboarding process
- Salary - Good
- Job security - Good
- Promotions - Good
- Work satisfaction - Good
- Company culture - Good
Dislikes
Office location is not that great.!
Work Details
Work timings: Flexible Timings
Senior Operations Manager in Gurgaon / Gurugram
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
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Company culture
Work-life balance
Likes
Dont just talk abiut IGT.. Start working today. And experience the cultural diversity and secure future with beat bosses around.
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Work Details
Work days: Monday to Friday (Flexible Timings)
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Team Lead in Pune
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Salary on time
- Salary - Good
Dislikes
I have worked this prestigious organisation for good time but it wasn't easy and very fruitful. Top management is poor and lethargic. Usually are humiliating others. Corporate politics is a crucial requirement to survive here. Lobing in the Top level is the Focus of few in the authority.
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Team Lead in Bhopal
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Overall Rating
Project Manager in Gurgaon / Gurugram
Full Time
Software Development Department
Overall Rating
Category Ratings
Salary
Skill development
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Work-life balance
Likes
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Company culture - Good
Work Details
Work policy: 2 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Team Lead in New Delhi
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Only job security
- Skill development - Excellent
- Job security - Excellent
- Work satisfaction - Excellent
- Company culture - Good
- Work-life balance - Excellent
Dislikes
Promotion and Salary
- Salary - Bad
- Promotions - Poor
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within Country, Travel Within City.
Team Lead in New Delhi
Full Time
Airline Services Department
Overall Rating
Category Ratings
Salary
Skill development
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Work-life balance
Likes
Nothing except post hiring HR.
Dislikes
Working culture, Everyone thinks they are the boss... Starting from Team leader to big shot....
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Team Lead in New Delhi
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
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Company culture
Work-life balance
Dislikes
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Poor
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Deputy Manager in Noida
Full Time
Operations Department
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Skill development
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Likes
- Salary - Good
- Job security - Good
- Promotions - Good
- Work satisfaction - Good
- Company culture - Excellent
- Work-life balance - Excellent
Overall Rating
Team Lead in Gurgaon / Gurugram
Full Time
Airline Services Department
Overall Rating
Category Ratings
Salary
Skill development
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Company culture
Work-life balance
Likes
Worst nightmare
Dislikes
Worst life experience
- Salary - Poor
- Skill development - Bad
- Job security - Bad
- Promotions - Poor
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work policy: Some process provides WFH and some WFO
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Team Lead in New Delhi
Full Time
Voice / Blended Department
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Likes
I worked in 2 processes over tjere , Expedia was fantasic and fabulous but KLM is worst.
Dislikes
KLM process
- Skill development - Poor
- Job security - Poor
- Promotions - Poor
- Work satisfaction - Poor
- Company culture - Poor
- Work-life balance - Poor
Operations Manager in New Delhi
Full Time
Customer Success, Service & Operations - Other Department
Overall Rating
Category Ratings
Salary
Skill development
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Work-life balance
Likes
No such
- Work-life balance - Good
Dislikes
Multiple. listed above for reference
- Skill development - Poor
- Job security - Poor
- Promotions - Poor
- Company culture - Poor
Other IGT Solutions Reviews
Process Associate in Gurgaon / Gurugram
Full Time
Other Design Department
Overall Rating
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Skill development
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Likes
I’d like to appreciate my TL, Ms. Neha. She is an amazing person—very supportive, understanding, and incredibly intelligent. I truly admire her leadership!
- Company culture - Good
Dislikes
Working hours, night shift and salary was very low .
- Skill development - Poor
- Promotions - Poor
Work Details
Work days: Monday to Saturday (Strict Timings)
Work related travel: This is a desk job.
Solution Architect in Gurgaon / Gurugram (working remotely)
Full Time
Software Development Department
Overall Rating
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Skill development
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Likes
Nothing is good except salary offer in starting then no job security at all
Dislikes
No job security just open linkedin and see most of the igt employees are immediate joiner they. They are not able to manage technical projects nor they are able to manage resource on bench.
- Skill development - Bad
- Job security - Bad
- Promotions - Poor
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
RPA Developer in Bangalore / Bengaluru (working remotely)
Full Time
Service Delivery Department
Overall Rating
Category Ratings
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Skill development
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Likes
Pay offered was good
- Salary - Good
Dislikes
No job security, as soon as project ends if they dont have anything they will immediately put you in 30 days notice and kick you out
- Skill development - Poor
- Job security - Bad
- Company culture - Bad
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Team Lead Operations in Gurgaon / Gurugram
Full Time
Operations Department
Overall Rating
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Likes
Igt is good but here's process which was sbi that was pathetic also sbi house was good culture but in igt sbi process was so hectic
Dislikes
Culture and operations was so pathetic not cooperating people at all igt is good but that process was so pathetic no one was supportive HR was good but they was also unable to help due to pressure from operation side
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Team Lead Operations in Gurgaon / Gurugram
Full Time
Operations Department
Overall Rating
Category Ratings
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Skill development
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Likes
Salary on time.. relaxed Work Environment.. Office Location.. less work pressure
- Job security - Good
- Company culture - Good
Dislikes
Management.. multiple client visit.. transportation.. no growth.. no skill trainings..
- Skill development - Bad
- Promotions - Bad
- Work satisfaction - Poor
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Process Associate in New Delhi
Full Time
Back Office Department
Overall Rating
Category Ratings
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Skill development
Job security
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Company culture
Work-life balance
Likes
If you want to learn anything no body will deny. They will make u learn about whatever you want to learn.
- Skill development - Excellent
- Work satisfaction - Excellent
Dislikes
If the person have the excellent track records, quality work, production, adeqates, behaviour. Management will not consider that person for the good opportunity. If that person did one thing wrong eventhough he or she apologize for the same then no higher authority person will come and save that person. In 2023 HR were good but nowbin 2024 till 2025 HR is not good specially lady.. S
- Salary - Bad
- Promotions - Bad
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Customer Service Executive in Gurgaon / Gurugram
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
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Skill development
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Likes
During my tenure at IGT as a Subject Matter Expert, I had the opportunity to resolve customer concerns effectively while working in a positive and supportive environment. Collaborating with highly experienced professionals significantly contributed to my growth, and their guidance remains unforgettable. I take pride in being recognized as one of the best employees, receiving multiple "Quarter of the Month" awards. However, the most rewarding aspect of my role was achieving high customer satisfaction. Receiving positive feedback from customers motivated me to continuously improve and strive for excellence in my work....Read More
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
During my time at IGT, I was fully dedicated to my work, consistently giving my best and striving for excellence. I valued the opportunity to learn and grow within the organization, which is why I remained committed to my role. However, I faced an unfortunate incident where I was wrongfully terminated despite having done nothing wrong. Although I was later found innocent, I was not given the opportunity to be heard, which was disappointing. While I appreciate the knowledge and experience I gained at IGT, I was disheartened by how the situation was handled....Read More
Work Details
Work policy: as per company terms
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Executive in New Delhi
Full Time
Others Department
Overall Rating
Category Ratings
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Skill development
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Likes
Nothing
Dislikes
The company promotes hostility among teams. They do not promote team work, rather focus on finding faults among various teams and indulge in blame game. Even the senior level managers use too much of "Expletives" while talking to subordinates.
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work timings: Flexible Timings
Quality Analyst in New Delhi
Full Time
Quality Assurance - Other Department
Overall Rating
Category Ratings
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Skill development
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Likes
On time salary no delays which is a good part, easy job hirings, easy IJPs apply
- Job security - Good
Dislikes
Work culture or management is not soo great, specially for QAs no such good learnings, management will ask to login more as compared to own profile work, less increament even if you getting good ratings, salary is not up to the mark.
- Skill development - Poor
- Promotions - Poor
Work Details
Work days: Rotational Shift (Flexible Timings)
Process Associate in Gurgaon / Gurugram
Full Time
Back Office Department
Overall Rating
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Likes
Nothing really, it was a disaster working with them.
Dislikes
I spent so much time working for Expedia's back office, but my salary wasn’t credited on time, even though I marked my attendance every single day. Why? Because my team leader (TL) forgot to approve my attendance. Instead of taking responsibility for his actions, he blamed me for not coming to the office. I had to show him proof that I was present at work to prove myself. I was about to contact HR to resolve the issue, but he stopped me, saying he would talk to HR himself, so I stayed quiet. The management was poor. The TLs were always on breaks or working from home, even though it was supposed to be an office job for them too. They only showed up when the manager was around. There were a few TLs who treated me and my female friends very unprofessionally. They were overly familiar all the time, showing up on the floor intoxicated, chewing tobacco, and breaking rules, even though such behavior was prohibited according to management policies. But the truth is, the rules were only for employees, not those in higher positions. When I joined, I was told the job would be work-from-home and that I’d receive my systems after completing certification. This was a lie—they told us this to attract employees. The worst part was that they kept us believing this false promise, saying every month, "work from home will start next month." I had a medical condition and was specifically looking for a work-from-home job, but they kept me there for six months with nothing but lies. They wasted my time. I watched 10-15 employees get terminated right in front of me, all because there weren’t enough seats on the floor. They were accused of lying about their experience, which was only found during background verification. One of my friends was also terminated, even though she had mentioned the correct experience. Some employees were fired for making minor errors while working on cases, but the truth is, TLs and SMEs were never available to help with complex cases. The blame was always placed on employees. I needed work from home due to my medical condition. Initially, they kept saying, "everyone will get it next month." But they never followed through. Meanwhile, a few of the favorite employees—who had no medical issues—were given work-from-home setups. So, it all came down to favoritism. When I needed leaves, I provided them with medical documents, lab reports, and doctor’s prescriptions, but HR would still call me and speak to me disrespectfully, questioning the validity of my medical documents. Despite having valid paperwork, they marked me as absent. Finally, I got so fed up working there that I decided to resign. They asked me to serve the notice period or pay ₹36,000 to settle my Full and Final (FNF). But why would I serve the notice period when I wasn’t even paid for the days I worked? I emailed and spoke to HR about it, and they claimed that my salary issue was never raised with them, which was a blatant lie. That’s when I realized how corrupt the company and its management were. It wasn’t just me—other employees were facing similar issues. The TLs, managers, and HRs pressured many of us to resign, threatening to terminate us if we didn’t comply. If you're considering working here, just don’t. It’s not worth it. They’re scammers and liars. They convinced me to move to Gurgaon for a month, promising I’d get work-from-home, but it never happened. They forced women to use the cab facility under the guise of "safety," saying it wasn’t safe for women to travel on their own. Yet, the drivers would drop us 15 minutes away from our actual destinations in the middle of the night, telling us we weren’t allowed to go any further, and sometimes the drivers were intoxicated. What’s the point of providing cabs if they’re not even taking us home? The security guards who were supposed to walk us home wouldn’t do it, and this issue was never addressed, despite consulting with TLs and HRs. The drivers would call us 15 minutes before pick-up and wait at a location that was 20 minutes away. If we didn’t reach there on time, they’d yell horrible things at us and leave without waiting. The entire experience at IGT was awful. There were guys on the floor who would make uncomfortable comments and attempt to be overly familiar, despite us saying "no" hundreds of times. The TLs never addressed this behavior. This company, its management, TLs, and HRs are all corrupt. I’d never consider working with them again. I still haven’t received my experience letter. HRs lecture us about doing things the right way, but they can’t even verify basic medical documents. It’s disappointing and absurd....Read More
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
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AmbitionBox has 5 IGT Solutions reviews submitted by IGT Solutions employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if IGT Solutions is the right company for you. 75% emp...loyees reported the work timings at IGT Solutions as Flexible timing. Read more- Home >
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