AmbitionBox
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80% employees reported
71% employees reported
60% employees reported
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Voice / Blended Department
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Work culture is good but we can't expect the support not satisfied abt the company management..
Everything is not fine due to this covid-19 job security is not there working in IGT is very good experience we can gain more knowledge we can learn many things working as a customer services we can taste all types of words And coming to the salary we can't expect that much More over we can learn and gain it's a very good experience and the culture is good too nothing more than to share Thank you........Read More
Due to the covid-19 only we are suffering lot can't get any leaves apart from that everything is fine ...
Work timings: Flexible Timings
Full Time
Operations Support Department
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Good place to work and for experience learn lot of things overall good experience as fresher
Giving good opportunity but not supportive for same and according to experience not getting good salary which is very disappointing
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Fare desk department / All domestic and international voice process Department
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I like about working with IGT is because of Air India process. I have learned so many things regarding airlines. I am just getting in hand salary as promised. No extra earnings. No appraisals. No salary hike. Supporting with giving work from home.
No extra earnings. No incentives.
Average.
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Free transportation only for night shift one way only.
Indigo voice process Department
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Its nice and learning company, i learned so many things by this company
There is a lot of politics and salary growth is slow .
The job is intersting i learn so many things
Work timings: Strict Timings
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Trainee process associate Department
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The environment inside the office and most important employees are very friendly nice in behavior I really enjoy my period of working days 😍
Time of covid they did very bad behavior to the employees they are forcing to do work from office when some of employee are denied they asked them to give resignation mail
I didn't get more time to spend there but which time I had spend it's best time for me . I would like to thank my TL who always support me he is friendly n nice person .
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Air India Department
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There's no job security
Customer Support Department
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Trainers are really very good and helpful.
Sometimes team mates are not not helpful. Rather than that everything is awsome. Trainers, mentors, HR are really very good and helpful.
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
BPO Department
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Very nice experience with igt
Nothing
Amazing
Work days: Monday to Saturday (Flexible Timings)
Work related travel: This is a desk job.
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CSR & Sustainability Department
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Igt is a great place to work if one is looking for growth.
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Full Time
Back Office Department
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If you want to learn anything no body will deny. They will make u learn about whatever you want to learn.
If the person have the excellent track records, quality work, production, adeqates, behaviour. Management will not consider that person for the good opportunity. If that person did one thing wrong eventhough he or she apologize for the same then no higher authority person will come and save that person. In 2023 HR were good but nowbin 2024 till 2025 HR is not good specially lady.. S
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Voice / Blended Department
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During my tenure at IGT as a Subject Matter Expert, I had the opportunity to resolve customer concerns effectively while working in a positive and supportive environment. Collaborating with highly experienced professionals significantly contributed to my growth, and their guidance remains unforgettable. I take pride in being recognized as one of the best employees, receiving multiple "Quarter of the Month" awards. However, the most rewarding aspect of my role was achieving high customer satisfaction. Receiving positive feedback from customers motivated me to continuously improve and strive for excellence in my work....Read More
During my time at IGT, I was fully dedicated to my work, consistently giving my best and striving for excellence. I valued the opportunity to learn and grow within the organization, which is why I remained committed to my role. However, I faced an unfortunate incident where I was wrongfully terminated despite having done nothing wrong. Although I was later found innocent, I was not given the opportunity to be heard, which was disappointing. While I appreciate the knowledge and experience I gained at IGT, I was disheartened by how the situation was handled....Read More
Work policy: as per company terms
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Quality Assurance - Other Department
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On time salary no delays which is a good part, easy job hirings, easy IJPs apply
Work culture or management is not soo great, specially for QAs no such good learnings, management will ask to login more as compared to own profile work, less increament even if you getting good ratings, salary is not up to the mark.
Work days: Rotational Shift (Flexible Timings)
Full Time
Back Office Department
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Nothing really, it was a disaster working with them.
I spent so much time working for Expedia's back office, but my salary wasn’t credited on time, even though I marked my attendance every single day. Why? Because my team leader (TL) forgot to approve my attendance. Instead of taking responsibility for his actions, he blamed me for not coming to the office. I had to show him proof that I was present at work to prove myself. I was about to contact HR to resolve the issue, but he stopped me, saying he would talk to HR himself, so I stayed quiet. The management was poor. The TLs were always on breaks or working from home, even though it was supposed to be an office job for them too. They only showed up when the manager was around. There were a few TLs who treated me and my female friends very unprofessionally. They were overly familiar all the time, showing up on the floor intoxicated, chewing tobacco, and breaking rules, even though such behavior was prohibited according to management policies. But the truth is, the rules were only for employees, not those in higher positions. When I joined, I was told the job would be work-from-home and that I’d receive my systems after completing certification. This was a lie—they told us this to attract employees. The worst part was that they kept us believing this false promise, saying every month, "work from home will start next month." I had a medical condition and was specifically looking for a work-from-home job, but they kept me there for six months with nothing but lies. They wasted my time. I watched 10-15 employees get terminated right in front of me, all because there weren’t enough seats on the floor. They were accused of lying about their experience, which was only found during background verification. One of my friends was also terminated, even though she had mentioned the correct experience. Some employees were fired for making minor errors while working on cases, but the truth is, TLs and SMEs were never available to help with complex cases. The blame was always placed on employees. I needed work from home due to my medical condition. Initially, they kept saying, "everyone will get it next month." But they never followed through. Meanwhile, a few of the favorite employees—who had no medical issues—were given work-from-home setups. So, it all came down to favoritism. When I needed leaves, I provided them with medical documents, lab reports, and doctor’s prescriptions, but HR would still call me and speak to me disrespectfully, questioning the validity of my medical documents. Despite having valid paperwork, they marked me as absent. Finally, I got so fed up working there that I decided to resign. They asked me to serve the notice period or pay ₹36,000 to settle my Full and Final (FNF). But why would I serve the notice period when I wasn’t even paid for the days I worked? I emailed and spoke to HR about it, and they claimed that my salary issue was never raised with them, which was a blatant lie. That’s when I realized how corrupt the company and its management were. It wasn’t just me—other employees were facing similar issues. The TLs, managers, and HRs pressured many of us to resign, threatening to terminate us if we didn’t comply. If you're considering working here, just don’t. It’s not worth it. They’re scammers and liars. They convinced me to move to Gurgaon for a month, promising I’d get work-from-home, but it never happened. They forced women to use the cab facility under the guise of "safety," saying it wasn’t safe for women to travel on their own. Yet, the drivers would drop us 15 minutes away from our actual destinations in the middle of the night, telling us we weren’t allowed to go any further, and sometimes the drivers were intoxicated. What’s the point of providing cabs if they’re not even taking us home? The security guards who were supposed to walk us home wouldn’t do it, and this issue was never addressed, despite consulting with TLs and HRs. The drivers would call us 15 minutes before pick-up and wait at a location that was 20 minutes away. If we didn’t reach there on time, they’d yell horrible things at us and leave without waiting. The entire experience at IGT was awful. There were guys on the floor who would make uncomfortable comments and attempt to be overly familiar, despite us saying "no" hundreds of times. The TLs never addressed this behavior. This company, its management, TLs, and HRs are all corrupt. I’d never consider working with them again. I still haven’t received my experience letter. HRs lecture us about doing things the right way, but they can’t even verify basic medical documents. It’s disappointing and absurd....Read More
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Back Office Department
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Sis not like anything.
I have been working here from 2017 and what they do @rina mayank senior manager from egncia she was chasing me to left the organization from last 3 months with dimple team leader of quality egencia than they both telling me will fire you. When I complain about them they fired me without any reason.
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Operations Support Department
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Nothing...in this company are very worst and unhealthy Management and Trainer Ejaz Hasan is the very idiot and fool and he always humiliated staff on the floor
Management and HR department is very very worst and unexpected reaction 😞😭
Work days: Monday to Friday (Strict Timings)
Full Time
Back Office Department
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Nothing. Nothing nothing nothing nothing
Everything. My Team leader was bad. Not supportive at all. Kept yelling why your AHT was low. And it felt like more than 150 employee jumping on ques and fighting like animals to get the work done so that they can increase productivity. So that our team leader does not yell at us. Where is productivity 😂😂😂. Worst work environment and worst work culture.
Full Time
Non Voice Department
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Just the salary on time.
Keeping tamil TLs who are linguistically biased and they torture other language agents and continue to do so until they abscond. No actions taken after multiple escalation. Changing process as they wish every now and then when an agent mentally sets in one process. Groupism, bad management, third rate company.
Full Time
Back Office Department
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If you are in any back office process, life is little bit easier, though less salary.
Transport system is worst. Company policies are more like red tape. Management is not very skilled and lot of favouritism happens
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Non Voice Department
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There is nothing good in IGT only attitude igo and demeaning things of the seniors.
When I was telling my team leader to change my shift for a medical reason with the valid medical documents his reaction is like jiske paas Jana hai jao mujhe ghanta farak nai parta and also they are very aggressive for which we can't express anything 😞 Also even infront of a girl they are using such words I really feel very negativity I am working till today due to my family concern and it's my third year but even one Penney is not increased to my salary or increament in post....Read More
Full Time
Operations Department
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Salary on time.. relaxed Work Environment.. Office Location.. less work pressure
Management.. multiple client visit.. transportation.. no growth.. no skill trainings..
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Full Time
Others Department
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Nothing
The company promotes hostility among teams. They do not promote team work, rather focus on finding faults among various teams and indulge in blame game. Even the senior level managers use too much of "Expletives" while talking to subordinates.
Work timings: Flexible Timings
Full Time
Voice \/ Blended Department
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Some are good
Management should not traumatise employee because of their power and partial behaviour against employees just because they are not agree to be part of their dirty politics ,just because employee needs to work because of their family and want to support, management should not take advantage of such situations. Such situations force employees for sucidal thoughts
Full Time
Operations Support Department
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Overall that' nice place to work Healthy environment Supporting culture Need good boundation along with tem members
For career path upskilling there is no platform No perks or appreciation for good work even if client is appraising your job. No promotion or next level criteria even if you fulfill minimum qualifying criteria
Work policy: 2 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Full Time
Non Voice Department
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Just a few of the ram members I've got are really good fortunately.
There is nothing really much to like about this company. They will eventually starts pressurising for workload, expecting a new joinee to excel in the field short after the training. Treating as if they already are pro with the rules and regulations and if you make mistakes suddenly it's all your fault and they can terminate you.
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Non Voice Department
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the senior management system is the worst and doesn't support them. there is no salary increment. the employee has been working for 2 years but has been no increment. seriously transportation system is very bad for 3rd class system.
management system very bad
Work days: Rotational Shift (Flexible Timings)
Full Time
Product Management - Other Department
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There is ntg to like in igt manager tl are very rude they don't care about expert heath .They are only concern about the targets.If we are performing good they will never appreciate that .They will never increase salary , they will only increase the work load.
If will never give sick leave in any situation we have to work and complete our target in small thing they will raise a warning Letter please don't work in igt you will get depressed only.
Full Time
Front Office & Guest Services Department
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IGT was My first company as a fresher. IGT is a great platform to learn about travel term (GDS). Management staff was good enough. Salary was law but it was good environment.😊
IGT provide good appraisal for long term relationship with their employees.
Work policy: 2 days/week from office
Work timings: Flexible Timings
Work related travel: This job involves Travel Within City.
Full Time
Customer Success Department
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Salary is okay
Absolutely horrendous. Dubai management is Indian and toxic to the core. They have unrealistic targets. 1 person in the name of HR who is has no backbone to stand whatsoever. They treat their employees with use and throw attitude. They hire and downsize in a loop. No job security. Its an outsource company. The moment they find client reducing the volume, they will throw you out by making any excuse possible. Its 4 people running the company based on their likes and dislikes and prejudices against employees....Read More
Work policy: depends on mood of management
Work days: Alternate Saturday off (Strict Timings)
Work related travel: This job involves Travel Within City.
Full Time
Management Department
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It’s a very bad company having pathetic work culture and there is no work life balance. They don’t give you time to improve even if you are new. They can throw you out of company on any single thing. There is no HR intervention as your VP has the complete say over this. Don’t join this company ever
There is no work life balance Management is pathetic Client treats you like a slave No work ethics
Work days: Monday to Friday (Strict Timings)
Work related travel: This job involves Travel Within City.
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AmbitionBox has 9 IGT Solutions reviews submitted by IGT Solutions employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if IGT Solutions is the right company for you. 80% of employees r...eported the working days at IGT Solutions as Rotational Shift. 71% employees reported the work timings at IGT Solutions as Flexible timing. Read moreTCS
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