AmbitionBox

Reviews

Reviews
Salaries
Interview Questions
About Company
Benefits
Jobs
Office Photos

Home
Companies
Reviews
Salaries
Jobs
Interviews
Salary Calculator
Awards 2024
Campus Placements
Practice Test
Compare Companies

+ Contribute

Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 1K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

RATE NOW!
- ABECA 2025
  
  RATE NOW!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Employer? Claim Account for FREE

HSBC Group

Compare

based on 4.5k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Banking Company - 2024

About
Reviews
4.5k
Salaries
39.9k
Interviews
475
Jobs
44
Benefits
1.2k
Photos
5
Posts
8

Filter reviews by

HSBC Group Customer Service Representative Reviews

based on 11 reviews

Updated 20 Aug, 2024

Overall Rating

4.5/5

How AmbitionBox ratings work?

5

5

4

6

3

0

2

0

1

0

Category Ratings

4.8

Company culture

3.9

Work-Life balance

3.9

Salary & Benefits

3.8

Job Security

3.8

Promotions/Appraisal

3.5

Work Satisfaction

3.4

Skill development

HSBC Group is rated 4.5 out of 5 stars on AmbitionBox, based on 11 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

Read more

HSBC Group is rated 4.5 out of 5 stars on AmbitionBox, based on 11 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

11 reviews found

Sort by: Popular

Customer Service Representative in Hyderabad / Secunderabad

Full Time

·

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Promotions/Appraisal

3.0

Skill Development

5.0

Company Culture

3.0

Work Satisfaction

4.0

Salary & Benefits

3.0

Job Security

4.0

Work-Life Balance

posted on 20 Aug 2024

Likes

Over all good experience

Dislikes

Nothing as such

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Representative in Bangalore / Bengaluru

Full Time

·

Banking Operations Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Promotions/Appraisal

2.0

Skill Development

4.0

Company Culture

4.0

Work Satisfaction

4.0

Salary & Benefits

4.0

Job Security

4.0

Work-Life Balance

posted on 07 Feb 2023

Likes

Pay and benefits

Dislikes

Training was not proper, most of the managers lacks in giving support

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Similar companies for Customer Service Representative

View All

3.5

• 86 Reviews

HCLTech Reviews

3.6

• 96 Reviews

4.4

• 33 Reviews

Accenture Reviews

3.2

• 35 Reviews

Tech Mahindra Reviews

3.0

• 61 Reviews

Sutherland Global Services Reviews

3.7

• 37 Reviews

4.1

• 30 Reviews

Foundever Reviews

3.7

• 82 Reviews

Groupon Reviews

3.0

• 39 Reviews

Caretel Infotech Reviews

2.6

• 31 Reviews

View More

Customer Service Representative in Hyderabad / Secunderabad

Full Time

·

Banking Operations Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

4.0

Work Satisfaction

3.0

Salary & Benefits

5.0

Job Security

3.0

Work-Life Balance

posted on 26 Apr 2023

Likes

Good environment

Dislikes

Dislike regarding transportation as it is only one way

Customer Service Representative in Bangalore / Bengaluru

Full Time

·

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 22 Jun 2022

Likes

Work culture

Dislikes

Opportunities are minimal

Work Details

Good

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Representative in Hyderabad / Secunderabad

Contact Center Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Promotions/Appraisal

3.0

Skill Development

4.0

Company Culture

3.0

Work Satisfaction

5.0

Salary & Benefits

4.0

Job Security

5.0

Work-Life Balance

posted on 16 Dec 2021

Likes

One of the best company to balance professional and personal life.

Dislikes

N/A

Work Details

Very good

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Employee Benefits

Balancing professional and personal life.

Customer Service Representative in Hyderabad / Secunderabad

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Promotions/Appraisal

3.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

3.0

Salary & Benefits

4.0

Job Security

4.0

Work-Life Balance

posted on 27 Mar 2018

Likes

Nothing much good place to work

Dislikes

Layoffs salary appraisal politics

Work Details

At times exciting n also boring

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Representative in Visakhapatnam

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Promotions/Appraisal

3.0

Skill Development

4.0

Company Culture

2.0

Work Satisfaction

2.0

Salary & Benefits

3.0

Job Security

2.0

Work-Life Balance

posted on 17 Oct 2017

Likes

Branded company big place fun activities

Dislikes

They make people do OT work when ever they want.. and at the same time one day week off when OT applied . And only pay 60rs for that one hour.. No proper leave approvals HIGH CALL FLOW VOLUME

Work Details

Hectic and full call flow volume.. No peace to our minds and all the time extra OT works

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

You are reading trusted reviews. Keep reading to find out more about HSBC Group.

Customer Service Representative in Bangalore Rural

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 08 May 2021

Likes

Great place to work

Dislikes

Nothing to say

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Discover interview dos and don'ts from real experiences

Customer Service Representative in Bangalore / Bengaluru

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

3.0

Salary & Benefits

5.0

Job Security

3.0

Work-Life Balance

posted on 02 Apr 2020

Likes

Very professional atmosphere

Dislikes

Nothing in particular

Work Details

Handled calls from UK customers who were with the bank

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Representative in Bangalore / Bengaluru

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Promotions/Appraisal

4.0

Skill Development

4.0

Company Culture

4.0

Work Satisfaction

4.0

Salary & Benefits

4.0

Job Security

4.0

Work-Life Balance

posted on 27 Jul 2018

Likes

Great experience working with Hsbc

Dislikes

Transportation system

Work Details

Great work environment.

Work timings: Strict Timings

Customer Service Representative in Hyderabad / Secunderabad

Full Time

·

Voice \/ Blended Department

5.0

posted on 06 Apr 2024

Overall Rating

Top trending discussions

View All

effortlesswinner

Need help in deciding from the following offers

I have the following offers: 1. Exl - 24 lpa fixed + 12% variable + 2 lakhs joining bonus Position - manager 2. Infinite computer solutions - 30 lpa fixed 3. Deloitte - Still negotiating trying for 30-35 lpa I am prioritizing long term employment as well as personal/ professional growth as I have major family responsibilities coming ahead in next year. Please let me know your insights. Update - Thank you for all the inputs everyone who all contributed to the discussion. I have actually made my decision, I will be joining ICS at technical lead - 37 LPA. They offered a sweet deal that is too good to resist.

Got a question about HSBC Group?

Ask anonymously on communities.

Claim your company page and respond to reviews as an employer.

More about working at HSBC Group

HQ - Pune, Maharashtra, India
Financial Services
10k-50k Employees (India)
IT Services & Consulting

Tell us how to improve this page.

HSBC Group Customer Service Representative Reviews by Locations

HSBC Group Customer Service Representative Hyderabad / Secunderabad Reviews
HSBC Group Customer Service Representative Bangalore / Bengaluru Reviews

HSBC Group Reviews by Designations

HSBC Group Assistant Manager Reviews
HSBC Group Customer Service Executive Reviews
HSBC Group Manager Reviews
HSBC Group Senior Software Engineer Reviews
HSBC Group Analyst Reviews
HSBC Group Software Engineer Reviews
Show more
HSBC Group Senior Analyst Reviews
HSBC Group Consultant Specialist Reviews
HSBC Group KYC Analyst Reviews
HSBC Group Assistant Vice President Reviews

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 11 HSBC Group reviews submitted by HSBC Group employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if HSBC Group is the right company for you. 62% of employees reported ...the working days at HSBC Group as Rotational Shift. 56% employees reported the work timings at HSBC Group as Flexible timing. Read more

Home >
Reviews >
HSBC Group Reviews >
HSBC Group Customer Service Representative Reviews

Gender Based Ratings for HSBC Group Customer Service Representative

based on 10 reviews

4.3

Rated by 5 Women

Rated 4.8 for Company Culture and 3.8 for Career Growth

4.8

Rated by 5 Men

Rated 5.0 for Work-Life Balance and 4.9 for Salary & Benefits

Working Days for HSBC Group Customer Service Representative

based on 11 reviews

Rotational Shift

62%

Monday to Friday

25%

Monday to Saturday

13%

Work Timings for HSBC Group Customer Service Representative

based on 11 reviews

Flexible timing

Strict (11am - 7pm)

Strict (1.30pm - 11.30pm)

56%

22%

22%

Shift Timings for HSBC Group Customer Service Representative

based on 11 reviews

Day shift

100%

Business Travel for HSBC Group Customer Service Representative

based on 11 reviews

No travel

75%

Within city

25%

HSBC Group Customer Service Representative Salary

based on 67 salaries

₹2.5 L/yr - ₹7 L/yr

45% more than the average Customer Service Representative Salary in India

View more details

Employee Benefits for HSBC Group Customer Service Representative

Office cab/shuttle

5 total responses

International/On-site exposure

1 total response

Health insurance

3 total responses

Office gym

3 total responses

+3 more benefits

Compare HSBC Group with

Standard Chartered

3.8

Compare

Citibank

3.9

Compare

ICICI Bank

4.0

Compare

Axis Bank

3.8

Compare

Calculate your in-hand salary

Confused about how your in-hand salary is calculated? Enter your annual salary (CTC) and get your in-hand salary

Rate your company

Stay ahead in your career. Get AmbitionBox app

Helping over 1 Crore job seekers every month in choosing their right fit company

70 Lakh+

Reviews

4 Crore+

Salaries

5 Lakh+

Interviews

1 Crore+

Users/Month

Contribute

Reviews

Reviews
Salaries
Interview Questions
About Company
Benefits
Jobs
Office Photos

Users/Jobseekers

Companies
Reviews
Salaries
Jobs
Interviews
Salary Calculator
Campus Placements
Practice Test
Compare Companies

Employers

Create a new company
Update company information
Respond to reviews
Invite employees to review
AmbitionBox Offering for Employers
AmbitionBox Employers Brochure

AmbitionBox Awards

ABECA 2025
ABECA 2024
AmbitionBox Best Places to Work 2022
AmbitionBox Best Places to Work 2021
Invite employees to rate

AmbitionBox

About Us
Email Us
Blog
FAQ
Credits
Give Feedback

Terms & Policies

Privacy
Grievances
Terms of Use
Summons/Notices
Community Guidelines

Get AmbitionBox app

Made with ❤️ in India. Trademarks belong to their respective owners. All rights reserved © 2024 Info Edge (India) Ltd.

Follow Us