HSBC Group Customer Service Representative Reviews by 10+ Employees | Rated 4.5/5

What employees say about HSBC Group?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

62% employees reported

Flexible timing

56% employees reported

No travel

75% employees reported

View more detailed insights

Gender based rating

4.3

Rated by Women

6 reviews

4.8

Rated by Men

5 reviews

Jobseekers also viewed

Standard Chartered Reviews

3.8

• 4.4k reviews

ICICI Bank Reviews

4.0

• 37.4k reviews

Axis Bank Reviews

3.8

• 24.8k reviews

HDFC Bank Reviews

3.9

• 38.4k reviews

State Bank of India Reviews

3.8

• 3.8k reviews

Kotak Mahindra Bank Reviews

3.8

• 16.2k reviews

IndusInd Bank Reviews

3.6

• 10.5k reviews

Yes Bank Reviews

3.7

• 7.5k reviews

RBL Bank Reviews

3.7

• 2.8k reviews

JPMorgan Chase & Co. Reviews

4.0

• 5.9k reviews

Wells Fargo Reviews

3.9

• 6.1k reviews

UBS Reviews

4.0

• 2.7k reviews

BNY Reviews

3.9

• 3.9k reviews

State Street Corporation Reviews

3.8

• 2.6k reviews

American Express Reviews

4.2

• 3k reviews

Citicorp Reviews

3.7

• 4.3k reviews

Morgan Stanley Reviews

3.7

• 1.5k reviews

BNP Paribas Reviews

3.8

• 1.5k reviews

Cholamandalam Investment & Finance Reviews

4.0

• 4.3k reviews

HDFC Sales Reviews

4.0

• 2.3k reviews

12 reviews found

Sort by: Popular

Customer Service Representative in Hyderabad / Secunderabad

Full Time

Operations Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 08 Jan 2025

Likes

It was great working with HSBC, if given a chance would definitely be happy to serve

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Customer Service Representative in Hyderabad / Secunderabad

Full Time

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

3.0

Skill development

3.0

Job security

4.0

Promotions

3.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 20 Aug 2024

Likes

Over all good experience

Salary - Good
Promotions - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

Nothing as such

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Representative in Bangalore / Bengaluru

Full Time

Banking Operations Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

2.0

Skill development

4.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 07 Feb 2023

Likes

Pay and benefits

Salary - Good
Job security - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Training was not proper, most of the managers lacks in giving support

Skill development - Poor

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Representative in Hyderabad / Secunderabad

Full Time

Banking Operations Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 26 Apr 2023

Likes

Good environment

Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Excellent

Dislikes

Dislike regarding transportation as it is only one way

Customer Service Representative in Bangalore / Bengaluru

Full Time

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 22 Jun 2022

Likes

Work culture

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Opportunities are minimal

Work Details

Good

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Representative in Hyderabad / Secunderabad

Contact Center Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

3.0

Skill development

4.0

Job security

2.0

Promotions

3.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 16 Dec 2021

Likes

One of the best company to balance professional and personal life.

Salary - Excellent
Job security - Good
Company culture - Good
Work-life balance - Excellent

Dislikes

N/A

Promotions - Poor

Work Details

Very good

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Employee Benefits

Balancing professional and personal life.

Customer Service Representative in Hyderabad / Secunderabad

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

3.0

Skill development

4.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 27 Mar 2018

Likes

Nothing much good place to work

Job security - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

Layoffs salary appraisal politics

Work Details

At times exciting n also boring

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

You are reading trusted reviews. Keep reading to find out more about HSBC Group.

Customer Service Representative in Visakhapatnam

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Salary

3.0

Skill development

3.0

Job security

2.0

Promotions

2.0

Work satisfaction

4.0

Company culture

2.0

Work-life balance

posted on 17 Oct 2017

Likes

Branded company big place fun activities

Company culture - Good

Dislikes

They make people do OT work when ever they want.. and at the same time one day week off when OT applied . And only pay 60rs for that one hour.. No proper leave approvals HIGH CALL FLOW VOLUME

Salary - Poor
Promotions - Poor
Work satisfaction - Poor
Work-life balance - Poor

Work Details

Hectic and full call flow volume.. No peace to our minds and all the time extra OT works

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Discover interview dos and don'ts from real experiences

Customer Service Representative in Bangalore Rural

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 08 May 2021

Likes

Great place to work

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing to say

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Representative in Bangalore / Bengaluru

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 02 Apr 2020

Likes

Very professional atmosphere

Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent

Dislikes

Nothing in particular

Work Details

Handled calls from UK customers who were with the bank

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Representative in Bangalore / Bengaluru

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 27 Jul 2018

Likes

Great experience working with Hsbc

Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Transportation system

Work Details

Great work environment.

Work timings: Strict Timings

Top trending discussions

View All

Career Advice

2w (edited)

a team lead

I'm getting a good offer after joining a company. It's been 10 days only . Can i leave it?

I recently joined a new company, and within 10 days, I received a more attractive offer from another company. Can I resign without serving the notice period? Would declining any salary and relieving letter (Experience Letter) it easier for the company to agree to my departure?

Got a question about HSBC Group?

Ask anonymously on communities.

Claim your company page and respond to reviews as an employer.

Tell us how to improve this page.

HSBC Group Customer Service Representative Reviews by Locations

HSBC Group Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 12 HSBC Group reviews submitted by HSBC Group employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if HSBC Group is the right company for you. 62% of employees reported ...Read more

Home >
Reviews >
HSBC Group Reviews >
HSBC Group Customer Service Representative Reviews