HGS is rated
3.7 out of 5 stars on
AmbitionBox, based on 137 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
HGS is rated
3.7 out of 5 stars on
AmbitionBox, based on 137 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Top Mentions
in HGS Customer Care Executive Reviews
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137 reviews found
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Popular
Customer Care Executive in
Bangalore / Bengaluru
Backend Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 22 Jun 2019
Likes
As I worked under the client supervision I was not totally into HGS I was not in the environment of HGS else I couldn't talk about working culture but the assistance from HGS overall from hiring to placement is good I would recommend a go for fresher's who would love to work in the atmosphere of HGS as it develops the qualities of an employee that will lead him to attain his future aims
Dislikes
Nothing for now was good and better, but incentives would be more appreciable if given in client work also, and cab facility would be more swallowable because of daily traffic burden catching bus and getting late sometimes to log on times that will be upgrade
Work Details
Cool team leader was ossm but was SME for us we worked half and played in rec room half good working no boredom it was thug life
Work days: Alternate Saturday off
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Care Executive
Front Office & Guest Services Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 18 Feb 2020
Likes
job over all good
Dislikes
TL problem was there TL was not good so I left that job
Work Details
For selling
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
International Travel.
There is an good exposure and environment as well.
Work Details
Work days: Monday to Saturday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Employer’s Response
Hi, thank you for your review. We are pleased to hear that you are having a great experience at HGS. We at HGS are always striving towards success and we are glad that you see the value in it as well! We wish you all the best.
Customer Care Executive in
Raipur
associate Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 07 Jul 2018
Likes
bkwas cmpny staff manager and HR me bda attitude hai
Dislikes
qki yha ke staff me bht attitude hai
Work Details
Work days: Monday to Saturday
(Strict Timings)
Customer Care Executive in
Noida
Noida Department
4.0
Overall Rating
4.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
3.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
4.0
Job Security
2.0
Work-Life Balance
posted on 20 Mar 2019
Likes
The helping nature of the senior collegues.
Dislikes
It all comes through upper level management..which doesn’t provide better growth oppurtunity to executives!
Work Details
Theres not learning in the process.
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Care Executive in
Bangalore / Bengaluru
Credit Card Collection Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 29 Oct 2020
Likes
over all I can say good
Work Details
Work timings: Flexible Timings
Employer’s Response
Hi, thank you for your review. We are pleased to hear that you are having a great experience at HGS. We at HGS are always striving towards success and we are glad that you see the value in it as well! We wish you all the best:)
You are reading trusted reviews. Keep reading to find out more about
HGS.
Customer Care Executive in
Bangalore / Bengaluru
5.0
Overall Rating
5.0
Category Ratings
1.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
3.0
Work-Life Balance
posted on 30 Jul 2019
Likes
Job security, woman's safety , correct time salary provided
Dislikes
Never hike people next level growth never hike salary,
Work Details
Pf amount always issue
Work timings: Flexible Timings
Work related travel: This job involves
Travel Within City.
Customer Care Executive in
Pachva mail,vimanagr. Pune
Health Insurance Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 22 Jun 2020
Likes
One & only best Organisation in pune
Dislikes
Nothing
Work Details
Good
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Care Executive in
Chennai
Airtel dth Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 13 Aug 2019
Likes
Excellent work place and good team mates and friendly co workers managers etc
Dislikes
Salary structure
Work Details
Work timings: Flexible Timings
Work related travel:This is a desk job.
Customer Care Executive in
Pune
Viman Nagar Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
4.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 11 Feb 2021
Likes
Management is very good
Dislikes
Company was ramdown
Work Details
Good
Work days: Monday to Saturday
(Flexible Timings)
Work related travel: This job involves
Travel Within Country.
Employer’s Response
Hi, thank you for your review. We are pleased to hear that you are having a great experience at HGS. We at HGS are always striving towards success and we are glad that you see the value in it as well! We wish you all the best:)
Customer Care Executive in
Mysuru / Mysore
Call Center Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 20 Apr 2021
Likes
I didn't get my one and half month salary the worst company in the world don't join to this company
Dislikes
Salary not given
Work Details
Worst experience
Work days: Monday to Saturday
(Strict Timings)
Employer’s Response
Hi, thanks for your review. Your feedback is valuable to us. We would like to hear more about your experience to understand how we can make things better here. Please write to us at Talk2us@teamhgs.com
Customer Care Executive in
Mysuru / Mysore
Amazon Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
3.0
Job Security
1.0
Work-Life Balance
posted on 07 Sep 2018
Likes
This is an honest review by a person who was very interested in starting and by the time it completed to 8 months.... it was horrible....Pros - salary on time, work place is ambient, nothing else. Cons - worst management and HR department, no holidays will be given, no sick leaves are given, it leads to LOP (Loss of pay), the work pressure is a lot . They need PRR whether u die or u r in a problem. They need there PRR. NO INCENTIVES will be given, the main reason i lost interest in the job. Should come before time but wont let u go on time, call flow is huge. No rest in between calls. Only 5-10 seconds gap. A lot of other points are also to be mentioned....Read More
Dislikes
Cons are mentioned above
Work Details
It is an slow poison , and soon u will be mentally abused.
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Care Executive in
Raipur
BPO Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
4.0
Company Culture
2.0
Work Satisfaction
4.0
Salary & Benefits
2.0
Job Security
2.0
Work-Life Balance
posted on 03 Apr 2019
Likes
I like the whole environment of the office
Dislikes
Office politics like promotion aspects
Work Details
I'm working in hinduja from past 7 months and I would like to say it's Very beneficial for me ..My communication skill get improved and I learned
how to deal with anyone.Thanks hinduja
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Care Executive in
Mangaluru
Idea Process Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 18 Aug 2021
Likes
My career started hgs in Mangalore. I learn so many things like how we can manage customer and how we can give solutions for customer issues. Every month they conducting some soft skill training and knowledge base training. I liked their concern about employees.
Dislikes
No dislike
Work Details
Till 3 and half year I worked so many company but HGS ever best and my favourite company
Work days: Monday to Saturday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Employer’s Response
Hi, thank you for your review. We are pleased to hear that you are having a great experience at HGS. We at HGS are always striving towards success and we are glad that you see the value in it as well! We wish you all the best.
Customer Care Executive in
Raipur - cg
Administration Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 13 Apr 2022
Likes
Too good environment and management support .and they give good salary ..and also give bonus every year
Dislikes
Salary is good bt carrer growth is slow
Work Details
It was good
Work days: Monday to Saturday
(Flexible Timings)
Work related travel:This is a desk job.
Employer’s Response
Thank you for taking the time to share your experience with us. We value and consider all feedback and we'll continue to find ways to improve. Please email us at talk2us@teamhgs.com
Customer Care Executive in
Pune
Salaried Personal Loan Department
3.0
Overall Rating
3.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
3.0
Company Culture
2.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
2.0
Work-Life Balance
posted on 13 Oct 2020
Likes
All about good
Dislikes
Pressure
Work Details
Good
Work days: Monday to Saturday
(Strict Timings)
Work related travel:This is a desk job.
Employer’s Response
Hi, thank you for your review. We are pleased to hear that you are having a great experience at HGS. We at HGS are always striving towards success and we are glad that you see the value in it as well! We wish you all the best:)
Customer Care Executive in
Guntur
CRO Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
5.0
Work-Life Balance
posted on 13 Mar 2019
Likes
Salary timings which they gave early exactly n last date of the month or before... Pantry n maintenance of the office, friendly nature with staff etc.
Dislikes
Work pressure and ER activities which they conduct only once or twice in a month
Work Details
Exciting, thrilling but at some times feeling pressure
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Employee Benefits
Nothing
Customer Care Executive in
Chennai
Voice Department
1.0
Overall Rating
1.0
Category Ratings
3.0
Promotions/Appraisal
2.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
4.0
Job Security
1.0
Work-Life Balance
posted on 31 Mar 2018
Likes
Work environment
Dislikes
Salary
Work Details
Work days: Rotational Shift
(Strict Timings)
Customer Care Executive in
Pune
Idea postpaid Process Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 28 Jun 2021
Likes
It was a fun working with HGS. Trainers was really good. There was a job security. We get goodies and appreciations for the work and company policies also good.
Dislikes
Transport is not available for day time.
Work Details
Work timings: Flexible Timings
Work related travel:This is a desk job.
Employer’s Response
Hi, thank you for your review. We are pleased to hear that you are having a great experience at HGS. We at HGS are always striving towards success and we are glad that you see the value in it as well! We wish you all the best.
People also ask about HGS's Customer Care Executives
Is HGS a good place to work for Customer Care Executives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.7 out of 5 from over 137 employee reviews, it's clear that most customer care executives have an average experience working at HGS. Skill development holds the highest rating at 3.6, while career growth is rated the lowest amongst all factors at 3.3. Read reviews about skill development and career growth on AmbitionBox.
Does HGS pay their Customer Care Executives well?
According to AmbitionBox reviews, HGS customer care executives rate their salary and benefits at 3.4 out of 5, based on 137 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about HGS's customer care executives salaries here and to read reviews specifically about salary and benefits at HGS for customer care executives, click here.
How is the work culture at HGS for Customer Care Executives?
Work culture at HGS for customer care executives is rated 3.6 out of 5 by 137 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at HGS for customer care executives, click here.
How is the job security at HGS for Customer Care Executives?
Based on 137 reviews on AmbitionBox, HGS's customer care executives rate job security at 3.6 out of 5. This average rating suggests that while many employees feel reasonably secure in their roles, there may be some concerns or uncertainties. To read reviews about job security at HGS for customer care executives, click here.