HCLTech Senior Customer Service Associate Reviews

Likes

They ensure that they make all arrangements for employees to develope their skills in all possible ways

Dislikes

Nowadays I feel that they are considering only the organization growth not about the employees genuine concerns which leads employees to get frustrated at some point.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within Country.

Likes

Food available everytime in cafeteria. Outside view is good .

Dislikes

Perks and benefits are not good and deduction in salary on the basis of performance which is not good by compony . Every employee wants more and more hikes and who do not perform well for money . Who wants deduction but compony policy is to deduct from variables on the basis of performance .washrooms and breakout area are not hygienic .

Likes

Biased managements

Dislikes

I have been working here from 2.5 years and there was no hike from past 2 years last month received hike even that is not justified. No Proper clarification for anything, Their Unified ticket tool is also not worth their team is not responding properly. They are just closing the tickets without clarifications.

Likes

Nothing

Dislikes

Seriously a bad management, no humanity, no concern for agents, no appraisals, no incentives, no perks, no bonus, no outings, no enthusiasm, they won't even care if you are sick you are supposed to come to office faint or die and then they would accept that you are actually sick orelse you can never get sick as per them

Work Details

Work days: Rotational Shift

Work related travel: This is a desk job.

Likes

Overall Company policies are good and infrastructure facility also good as well.

Dislikes

Job security is Zero 0 it may be in my process only and magers also very hard to understand and not professional as well. When you will try to report the issues to the HR then no hearing will be there for employee.

Likes

Nothing it's a worst company, there is no work culture. Mangment are worst ,they ruin the carrier of employees, upper managment never listen to employee problem,they pip use as a tool the ruin the employees carrier, hcl is the worst and awful company, manager creat a conspiracy in the office and remove pepole from the office.

Dislikes

No work culture, Office politics Worst Management No increment, no promotion Manager unethical behavior ,rude and abusive Micro management Employees work like slave

Work Details

Work days: Monday to Friday

Likes

It is an amazing company with a good work culture. Provides a healthy environment. When talking about increment & salary hike it doesn't justifies the name it has. Very poor policy when you'll talk about increment from your HR Partner he would don't even reply to that.

Dislikes

Increment, appraisal.

Work Details

Work days: Monday to Friday

Work related travel: This is a desk job.

Likes

There are very few and supporting leaders in the company.

Dislikes

No work life balance. No proper estimation and unrealistic targets which in turn affect the employees working timings without any allowance. We are forced to work in weekends to meet the target. Only 3% hike when the company can sponsor for cricket. HR doesn't support employees but rather support the leadership. When raised for any concerns managers target your appraisal stating it's the bell curve and it works the same way in all the projects....Read More

Likes

I have been in hcl from past 5 years and it an OK company. Job security is good here. They will definitely align you in a project if you on bench. So okay for that. Appraisals are not so good they will always hold the appraisal letter untill December of every year. Work culture has been getting decreased day by day as they don't hire much. They will hire freshers more. So it will be pathetic to work as an senior person in the team....Read More

Dislikes

Work culture. Work life balance. Appraisals letter release dates. Less recognitions.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Nothing at all to like about the company.

Dislikes

I wish I had an option to give a rating of 0. Everyday it haunts me for joining this org. From salary appraisal/promotion to work environment and company policies -its a complete package of the worst company title to be awarded. Please do not join as you will be trapped after joining and may even start questioning your own ability to star looking outside. No learning no growth and above all their moto of employees first is actually the other way round -Employees Last. Trust me I still work here so i genuinely am writing this review so others don't fall for it. Hope I save lives......Read More

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Job security

Dislikes

Cannot start they give promotions without a hike i got 1% for top rating my reportee whom i gave promotion and top rating got 26 rs in a year increment.This is a lala company trust me if you stay here for longer term you will not be able to fight inflation even.

Likes

No body interferes Because no body cares what you are doing. All depends on the client feedback.

Dislikes

List is huge There is no proper timeline for increment letters Every year they change the effective date of the increment Manager only listens if there is client escalation Management are super busy they dont ping back on your chats Management does not have the clear answer on any thing. They dont care if employee is satisfied or not.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

I appreciate HCL Technologies' commitment to innovation, employee growth, and fostering a collaborative, inclusive work environment.

Dislikes

If I were to point out one aspect, it might be the scope for improving internal communication channels to enhance efficiency and clarity across teams.

Likes

Overall HCLTech is a good company considering company is having number of projects and job security. HCL is providing good environment for growth, learning with the medium of trainings and seminars. Good work-life balance :)

Dislikes

Managers need to focus on giving appraisals and appreciations for employees

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Domain specific Trainings

Dislikes

Cheap Politics Disorderly and unsupervised Management. operate at cheap politics and Disorderly resource and shift Management No respect /Value for an employee Work Life Balance Leave balance just exist in record. You will not be allowed to avail the leave either planned or unplanned (This will be directly told by your HR in group meetings)

Likes

If you want work life balance you work

Dislikes

If you want work culture,salary , bonus, performance bonus, hike, promotion,it will not happening,it has more political issues

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.