HCLTech Senior Customer Service and Operations Executive Reviews

Likes

Work stations, parking zones, all facilities like cafe, washrooms, infrastructures even locations are very excellent and multiple projects gives you opportunities not to go anywhere, ......

Dislikes

Females dont have general shifts when they become mothers so that they will not use the day care facility from the co. And it will impact to the womens employess work performance to their project.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

No Comments

Dislikes

If you ask for an increment they will say it like we're not doing well and the client is not happy with our performance. But their financials say there's a huge profit.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

They ensure that they make all arrangements for employees to develope their skills in all possible ways

Dislikes

Nowadays I feel that they are considering only the organization growth not about the employees genuine concerns which leads employees to get frustrated at some point.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within Country.

Likes

Food available everytime in cafeteria. Outside view is good .

Dislikes

Perks and benefits are not good and deduction in salary on the basis of performance which is not good by compony . Every employee wants more and more hikes and who do not perform well for money . Who wants deduction but compony policy is to deduct from variables on the basis of performance .washrooms and breakout area are not hygienic .

Likes

Biased managements

Dislikes

I have been working here from 2.5 years and there was no hike from past 2 years last month received hike even that is not justified. No Proper clarification for anything, Their Unified ticket tool is also not worth their team is not responding properly. They are just closing the tickets without clarifications.

Likes

Nothing

Dislikes

Seriously a bad management, no humanity, no concern for agents, no appraisals, no incentives, no perks, no bonus, no outings, no enthusiasm, they won't even care if you are sick you are supposed to come to office faint or die and then they would accept that you are actually sick orelse you can never get sick as per them

Work Details

Work days: Rotational Shift

Work related travel: This is a desk job.

Likes

Overall Company policies are good and infrastructure facility also good as well.

Dislikes

Job security is Zero 0 it may be in my process only and magers also very hard to understand and not professional as well. When you will try to report the issues to the HR then no hearing will be there for employee.

Likes

Nothing it's a worst company, there is no work culture. Mangment are worst ,they ruin the carrier of employees, upper managment never listen to employee problem,they pip use as a tool the ruin the employees carrier, hcl is the worst and awful company, manager creat a conspiracy in the office and remove pepole from the office.

Dislikes

No work culture, Office politics Worst Management No increment, no promotion Manager unethical behavior ,rude and abusive Micro management Employees work like slave

Work Details

Work days: Monday to Friday

Likes

Healthy environment and encouraging for personal growth

Dislikes

Increments and promotion system. Especially a system where many a times your increment is delayed by months or even quarters, but company have no policy to give arrears

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

they didnt fire most of their employees during Covid period

Dislikes

Politics limited Growth opportunities No work life balance Biased Leadership(promotion is not based on potential) Low pay master

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within Country.

Likes

Work life balance you will get but on the other hand salary, employee benefits, appraisals are not even ok ok. Whatever you are getting at the time of hiring just keep it that amount . Don't expect

Dislikes

Appraisals , salary, employee benefits and perks. Learning is not enough to survive in industry

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

As a fresher I ve learnt more.. But at the same time few of my friends didn't learn anything...so that depends on where you are !

Dislikes

No salary increment No promotions They re conducting events but that was not organised but moreover it may depends on your project ..but I could see other employees are enjoying all such events where am not ! 😂 That's y am sayings it's purely based on your project

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

In terms of appraisal & promotion, it is not good however Stability prospective it is good. 3 months notice 🔴period non negotiable is too bad for employees.

Dislikes

Management, buttering, notice period

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

If you got Lucky project work life balance, otherwise now days very hard work you need to do

Dislikes

Salary hike, permotion persality , no shift allowance, some Managers there own policy for WFO hybrid policy

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Good Company to work with. Has a good job security. Has good work life balance. Has a good infrastructure.

Dislikes

Salary hikes, compensations & appraisals are not good. Has very little increment even at a good rating.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

At HCLTech, I appreciate the dynamic work environment, opportunities for continuous learning, and exposure to regulatory affairs in the medical device industry. The company fosters professional growth, encourages skill development, and provides a collaborative culture that enhances both technical and leadership abilities. Additionally, working on diverse projects has helped me gain valuable experience in regulatory compliance and international standards....Read More

Dislikes

While HCLTech offers great learning opportunities and a dynamic work environment, one area that could be improved is the appraisal and promotion process. Delays in promotions and salary hikes can impact motivation and career growth. A more structured and timely appraisal system with competitive salary increments would enhance employee satisfaction and retention.