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Genpact Customer Service Associate Reviews

based on 21 reviews
Updated 25 Nov, 2024

Overall Rating

3.5/5
How AmbitionBox ratings work?

Category Ratings

3.8

Salary & Benefits

3.7

Job Security

3.6

Skill development

3.5

Company culture

3.5

Work Satisfaction

3.5

Work-Life balance

3.4

Promotions/Appraisal

Top Mentions in Genpact Customer Service Associate Reviews

21 reviews found

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People also ask about Genpact's Customer Service Associates

How is Genpact to work for?
Genpact is rated 3.5 out of 5, based on 21 reviews by employees on AmbitionBox. Genpact is known for Salary & Benefits which is rated at the top and given a rating of 3.8. However, Career growth is rated the lowest at 3.4 and can be improved. To know first hand how it is like to work at Genpact read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at Genpact?
According to AmbitionBox ratings, Genpact employees rate its salary and benefits as 3.8 out of 5. You can know more about Genpact Salaries at AmbitionBox
How is the work culture at Genpact?
Work culture is rated 3.5 at Genpact by 21 employees. While job security is rated 3.7 and work-life balance is rated 3.5 at Genpact. Read detailed reviews by employees of Genpact on AmbitionBox.

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Gender Based Ratings for Genpact Customer Service Associate

based on 20 reviews
2.5
Rated by 7 Women

Rated 2.9 for Job Security and 2.9 for Work Satisfaction

women
3.8
Rated by 13 Men

Rated 4.2 for Salary & Benefits and 4.0 for Job Security

men

Working Days for Genpact Customer Service Associate

based on 21 reviews
Monday to Friday
43%
Rotational Shift
38%
Monday to Saturday
19%

Work Timings for Genpact Customer Service Associate

based on 21 reviews
Flexible timing
Strict (10am - 6pm)
Strict (5.30pm - 3.30am)
58%
11%
11%
20% employees reported other strict timings

Shift Timings for Genpact Customer Service Associate

based on 21 reviews
Day shift
Night shift
75%
25%

Business Travel for Genpact Customer Service Associate

based on 21 reviews
No travel
55%
Within city
28%
Within country
11%
International travel
6%
Genpact Customer Service Associate Salary
based on 91 salaries
₹1.8 L/yr - ₹5.2 L/yr
11% more than the average Customer Service Associate Salary in India
View more details
cab
Office cab/shuttle
2 total responses
childCareBenefits
Child care facility
1 total response
healthInsurance
Health insurance
1 total response
softskill
Job/Soft skill training
2 total responses
+1 more benefit
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