Fusion CX Customer Success, Service & Operations Department Reviews

Likes

I had a rewarding experience working as a Customer Care Executive at Fusion Cx. The company provides a supportive and dynamic work environment where teamwork and personal growth are highly valued. My role allowed me to develop essential skills in customer service, problem-solving, and effective communication, enabling me to connect with customers and address their concerns efficiently. The management at Fusion Cx was always approachable and encouraged feedback, fostering a culture of continuous improvement and professional development. Overall, Fusion Cx is an excellent place to build a career in customer service, and I’m grateful for the positive experience and opportunities for growth that I had there....Read More

Dislikes

There is nothing to dislike about the company.

Work Details

Work timings: Flexible Timings

Likes

What I enjoy most about working at Fusion is the collaborative environment and the chance to develop my skills daily. Being part of Fusion makes me feel valued, and I look forward to contributing even more to our shared success.

Dislikes

Nothing as such as of now

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Work culture is good but after 1year or there is no ijp facility to improve your skills and knowledge

Dislikes

After 1-2yr later No promotion

Work Details

Work policy: I joined this company wfh mode after that wfo

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Learnt a lot of relevant skills and experience and it's work friendly too...

Dislikes

Nothing to say

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Learning opportunity

Dislikes

Behaviour issue identified for Super senior level.

Work Details

Work policy: Not fixed

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within Country.

Likes

Nothing. It was a horrible experience.

Dislikes

I'll try to be as constructive as possible. The people running the management were not capable. They were emotionally unfit and if you crossed paths with them they were going to take it out on you in the office. Our team leader, let's call him Joe, used to call us individually every hour to remind us of our performance. No one likedto pick his calls and thought it was unnecessary as he simply used to repeat the data which we would have already seen in the WhatsApp group and then lecture us in a very condescending manner. I am quite aware how some people would think "oh so what do you expect a team leader to do?" Believe me when I say this person was not capable of being a team leader. I worked in a company before this and our team leader knew how to talk with his employees. How to inform someone about their bad performance and encourage them to improve<mark style="background-color: #fff5e4;">. This guy had no communication skills</mark>. If you tell him your issues, the only phrase he'll repeat is "I understand your concern." That's it. So this guy called my friend. She was handling 10 chats at a time. If you know about chat process you will know how late responses affect your FRT, TRT and THT. So she didn't answer. Because that will affect her performance and then he will call again to lecture her about performance. And then you have an infinite loop. As you might have already noticed. This guy didn't give us break for discussing our performance. He expected us to listen to his lecture while taking chats from 10 customers simultaneously, without letting it affecting our performance. Yes I'm not joking. Anyways, my friend called him after her shift and this guy was all egoistic about the fact that she didn't pick up his call. This continued for some days and my friend stopped calling him as he had nothing new to add. He started getting all emotional. Long story short. He terminated my friend under the pretext of "behavior issues" when the only thing she did was ignore his call and quietly take her chats....Read More

Work Details

Pathetic. They are going to treat you like they own you. You have to give them time outside your working hours which you won't be paid for. If you question them they will threaten you to terminate on the grounds of behavior issues. I have seen it happen.

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Working at fusion, will be forever grateful as this company hired me as a fresher during the peak time of pandemic. The best place to start of your career as a fresher and the later is completely depended upon what process you’re placed in.

Dislikes

Working at Fusion is great but the process particularly where i worked as a CSA for OYO international US campaign happened to be a 24/7. For growth and learning new things Fusion is go for it choice ! If you are in OYO campaign there will be no work life balance as I got promoted as an SME, my shift was seemingly never ending of 12 hours and often I was asked to report again at 5:30 in the morning after completing my shift at 12:30 midnight which would start around 2:00PM in the afternoon</mark>....Read More

Work Details

There is no work life balance. You won’t be able to spend much time with your family if you’re working in a 24/7 process ( OYO international to be particular ) no fixed offs no fixed shifts sometimes you’ll end up doing double shift if

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Totally horrible feeling. To much politics I have ever seen. Rather than learning good thing u will learn politics. Nothing to like

Dislikes

Politics

Work Details

I forgot that I have my family

Work timings: Flexible Timings

Work related travel: This is a desk job.