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1 review found
Webchat Advisor in Pune
Full Time
Non Voice Department
Overall Rating
What people are saying about Exl India
Similar Designation Reviews
Senior Associate in New Delhi
Full Time
Finance Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Focus on Innovation: EXL blends digital technologies with business process expertise, leveraging AI, automation, and analytics to drive better outcomes for clients Strong Client Relationships: The company emphasizes tailored solutions, building long-term partnerships with its clients across diverse industries like healthcare, banking, insurance, and logistics.
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
1. Work-Life Balance: that the workload can be demanding, particularly during peak periods, impacting work-life balance.
Customer Service Executive in Pune
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
You get your salary on time, some managers are good and will assist you and understand and support you, rest are just there for the sake of being there.
- Job security - Excellent
Dislikes
You can work and grow here if you are a managers pet.
- Promotions - Poor
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This job involves Travel Within City.
Customer Care Executive in Noida
Full Time
Life Insurance Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
It was a good experience to work there. Most important point is the work environment there was very good...Although there should be improvement regarding appraisal and salary improvement.
- Salary - Good
- Skill development - Good
- Job security - Good
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
slow process of appraisal and salary hikes....
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Customer Care Executive in Pune
Full Time
Labour Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
False hopes, mental illness,physically drained.
Dislikes
Useless company only created pressure and stress. You can only work in this company if you are done with your life. You will see people fainting, heart attacks, eye bleeding and brain hamrage cases on the floor. You will be also asked for do ot and will not be paid. The manager will treat you like a dog.
- Salary - Bad
- Skill development - Poor
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Customer Care Executive in New Delhi
Full Time
Back Office Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Job satisfaction
- Skill development - Excellent
- Job security - Excellent
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Excellent
Dislikes
Salary package is low
Work Details
Work policy: 2 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Team Lead in Chennai (working remotely)
Full Time
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing to say
Dislikes
Worst company
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Analyst in Bangalore / Bengaluru
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
There is no likes I can tell
Dislikes
Lot of problem there is no proper training, where I am struggling during training performance
- Salary - Poor
- Skill development - Poor
- Job security - Poor
- Promotions - Bad
- Work satisfaction - Poor
- Company culture - Poor
- Work-life balance - Poor
Senior Associate in Kochi
Full Time
Accounting & Taxation Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Work culture and supportive leads.
- Job security - Excellent
- Company culture - Good
Dislikes
Salary appraisal
- Salary - Poor
- Promotions - Poor
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Analyst in Noida
Full Time
Back Office Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Great opportunities to learn.
- Job security - Good
Dislikes
Apart from great opportunities everything else is not ok
- Salary - Poor
- Promotions - Poor
- Company culture - Poor
- Work-life balance - Poor
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This job involves Travel Within City.
Process Associate in Noida
Full Time
Life Insurance Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
No doubt EXL SERVICE is very good company have Good Market reputation and Brand value its own
- Skill development - Good
- Job security - Excellent
- Work satisfaction - Good
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
micro-management
Other Exl India Reviews
Assistant Manager in Bangalore / Bengaluru
Full Time
Customer Success, Service & Operations - Other Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
There is nothing worthy to like about this company. There is no job security and total mismanagement of the existing processes has resulted in exodus of many professionals.
Dislikes
Top management thrusting their authority on the lower management resulting in pressure on all employees at middle and lower levels of the organization. There is no work life balance and no opportunities for growth.
- Salary - Poor
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Product Manager in Noida
Full Time
Product Management - Technology Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Dislikes
BPO level AVP SVPs like Mukesh Uppada, all involved in exploiting the employees just trying to save their jobs and keep blaming someone or the other. Fake promises of working together and just dodging real efforts. HR also know the situation and they are also just playing by the same books. Silent layoffs asking to resign in the name of lack of projects. No actions taken to improve these cases. Even the exit processes are not standard, you will have to ask them to do their job or else they will breach 90 days too. For that also they will blame you. Miserable conditions of the current employees just surviving there. Flashy Qoq numbers just for public whereas reality being far different. 2-5% yearly raise and denial of other benefits sighting it's Management's call. No standard structure and the structure keeps on changing....Read More
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Senior Consultant in New Delhi
Full Time
Business Intelligence & Analytics Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Amazing work life balance if you are at team manager role.
- Skill development - Excellent
- Job security - Excellent
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Excellent
Dislikes
They mostly underhire, if they overhire, they don't promote early. The rehiring policy is bad, one can only get a level above than his previous role even if they come back after 3-4 years
- Salary - Bad
- Promotions - Bad
Work Details
Work policy: 2 days/week from office
Work timings: Flexible Timings
Work related travel: This job involves Travel Within City.
Clinical Pharmacist in Noida
Full Time
Back Office Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Not even a single thing...
Dislikes
They do not provide any leave when you already have in your bucket either you have any emergency or any urgent work they really don't care about it you just have to come office.No chance of promotion or increament in fact they cut a lot from your CTC.. Totally not supportive in anyway
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Senior Fraud Analyst in Gurgaon / Gurugram
Full Time
Security / Fraud Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Government job for AM and above.
- Job security - Excellent
Dislikes
Dirty washrooms,Close to zero appraisal,No IJP's and growth is only on the basis of recommendation from AM and Manager,No collaboration between Quality and operations,Conjusted working space,Poor airconditiong resulting in suffocation and unhygienic food offered that to provided by third party vendor.
- Salary - Poor
- Skill development - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
Assistant Manager in Pune
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
The best thing about EXL is that you will be heard. Specially senior management is very supportive and understanding. Company provides with enough opportunities to grow in career and fair chances are given to almost everyone.
- Salary - Good
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Good
Dislikes
Salary brackets can be better as compared to market standards. Appraisals can be improved for better employee retention and satisfaction.
Payroll Specialist in Noida
Full Time
Payroll & Transactions Department
Overall Rating
Category Ratings
Salary
Skill development
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Work satisfaction
Company culture
Work-life balance
Likes
There was nothing to like they hired me for payroll later moved me to insurance process. And the funny thing is there was opening in payroll domain too but they never look out for internal movement.
Dislikes
Job security was 0 they keep moving people form one process to another.
- Salary - Poor
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Poor
- Work-life balance - Poor
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This job involves Travel Within City.
Senior Manager in Gurgaon / Gurugram
Full Time
Data Science & Machine Learning Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
There’s nothing to like here
Dislikes
1. No structure in work - everything is ad-hoc, urgent and important. No planning 2. Too much office Politics - more competition, less collaboration 3. Micromanagement by EXL Managers - some managers make you sit on a call entire day as they want to see you work 4. Toxic work culture - people hide information from others, talk behind etc., 5. Some leaders in certain spaces like Insurance, RMTI lack vision and operate like a Lala 6. No hikes, delayed bonuses, delayed promotions in 2024 7. Managers and some ex-EXL clients leave no chance to humiliate you in a call and use unprofessional tone 8. Poor office facilities and a substandard health insurance. 9. They almost never pay referral bonus to you for hired people saying that the profile already existed in their database 10. They hire people with proven tech and business skills and don’t have any plan to utilise them. 11. A lot of leaders who act like solution experts have no technical skillset in data science or AI and only make life difficult by obstructing and questioning work due to their lack of knowledge....Read More
- Salary - Poor
- Skill development - Poor
- Job security - Poor
- Promotions - Poor
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Poor
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Strict Timings)
Work related travel: This job involves Travel Within City, Travel Within Country.
Financial Associate in Bangalore / Bengaluru
Full Time
Accounting & Taxation Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
WORK security is good , Good company from freshers
- Job security - Excellent
Dislikes
Need to change their hiring process, the hire anyone which lead to poor people leading the team without proper qualification. Salary is not great.
- Salary - Poor
- Promotions - Poor
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Software Developer in New Delhi
Full Time
Software Development Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
To be honest nothing. Terrible and poorest of the poor management. No appraisal and no benefits for working overtime. By overtime I don't mean 3 hours or 4 hours I mean 6-7 hours. I get compensatory offs which I am not allowed to take due to dependencies. HRs here are just useless and just want to maximize profits at the expense of employees health. Horrible company to work for. I specifically am talking about Noida SEZ. I am a developer....Read More
Dislikes
Working hours and quality of work is terrible here. No appraisals/promotions. Benefits are split between upper management and VPs. No benefits for people under Sr. Manager role.
- Salary - Bad
- Skill development - Bad
- Job security - Poor
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Poor
Work Details
Work policy: 2 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
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