Caretel Infotech Customer Service Representative Reviews
based on 31 reviews
Updated 26 Sep, 2024
Overall Rating
2.6/5
How AmbitionBox ratings work?
Category Ratings
3.6
Work-Life balance
3.5
Job Security
3.2
Skill development
3.2
Work Satisfaction
2.2
Company culture
1.7
Salary & Benefits
1.6
Promotions/Appraisal
Caretel Infotech is rated
2.6 out of 5 stars on
AmbitionBox, based on 31 company reviews.This rating
reflects a below average employee experience, indicating poor satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Caretel Infotech is rated
2.6 out of 5 stars on
AmbitionBox, based on 31 company reviews.This rating
reflects a below average employee experience, indicating poor satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
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in Caretel Infotech Customer Service Representative Reviews
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31 reviews found
Sort by:
Popular
Customer Service Representative
Executive Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 02 Aug 2019
Likes
Really gud staff behaviour, nice place to work, cab bus is there for pick or drop overall it was more than average for me.
Dislikes
Location is not that gud in rainy seasons, salary is not satisfied according to workload cause too much work pressure could be there in some processes.
Work Details
Working in a pilot batch process was gud experience whixh was consumer affairs..not easy to understand on initial stage and also not get a very gud salary for which we should get.
Work timings: Flexible Timings
Work related travel:This is a desk job.
Customer Service Representative in
New Delhi
Full Time
·
Voice / Blended Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
4.0
Skill Development
1.0
Company Culture
4.0
Work Satisfaction
1.0
Salary & Benefits
4.0
Job Security
5.0
Work-Life Balance
posted on 26 Sep 2024
Likes
No target, no work pressure as comparison to other BPO. Seniors are ftiendly
Dislikes
No prmotion at any cost
No salary hike at any cost.
No performance bonus
No R & R.
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Every single thing about this organization be it their senior manager sapna or their CEO sehgal they r so dump that they r drowning this organization.
Work Details
Work days: Monday to Saturday
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Representative in
New Delhi
Full Time
·
IT Support Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
4.0
Work Satisfaction
2.0
Salary & Benefits
2.0
Job Security
3.0
Work-Life Balance
posted on 26 May 2022
Likes
Nothing to explain
Dislikes
Management doesn't consider our issues at all. There is no salary increment in 2 years of work I did.
Work Details
Nothing
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Employee Benefits
No benefits at all
Customer Service Representative in
New Delhi
Full Time
·
IT Support Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
posted on 03 Apr 2021
Likes
Good work environment. Teammates are supportive.
Dislikes
After giving resign They stopped my one month salary and also work experience certificate. Trying to contact HR but they are not responding to my calls.
Work Details
Job is quite interesting I enjoyed being there with my coligues and management
Work timings: Strict Timings
Work related travel: This job involves
Travel Within City.
Customer Service Representative in
New Delhi
Full Time
·
Voice / Blended Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
3.0
Work-Life Balance
posted on 23 Jun 2023
Likes
Indian cultural importance
Dislikes
Salary is very much low they r offering
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Representative in
Noida
Full Time
·
CSR & Sustainability Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
2.0
Job Security
2.0
Work-Life Balance
posted on 28 Dec 2018
Overall Rating
You are reading trusted reviews. Keep reading to find out more about
Caretel Infotech.
Customer Service Representative in
Shastri Park (New Delhi)
NIC Service Desk Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 08 Jun 2022
Likes
Caretel never take the stand for the employees if client does not like any employee then company will remove the employee without any reason, I worked more that 4 years at they took my resignation after targeting me. I just asked for the leaves and took the permission from the Project Manager Varun Sachdeva after coming back from the leave they gave me the warning letter and I approached to Varun Sachdeva Sir then he informed me that this is just formality and I denied to sign in the warning letter then they took my Resignation....Read More
Dislikes
I do not like the behavior of seniors they never think about the employee they only think to save the process
Work Details
I gave more than 4 years once I required 10 days leave then they took my resignation
Work days: Rotational Shift
(Flexible Timings)
Customer Service Representative in
A-23,Noida Sector 2,
Inbound Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
5.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 27 May 2022
Likes
Give more chances to stay with company
Dislikes
Salary is low
Work Details
Work policy:
if any Lockdown like situation the company give gives work from home facility
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Representative in
Naraina, Delhi
Call Center Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
1.0
Salary & Benefits
2.0
Job Security
1.0
Work-Life Balance
posted on 29 Oct 2021
Likes
Working environment was good
Dislikes
They are not giving any documents and F&F Cheaque till now and the official was for their agent is very slow
Work Details
According to work they are not providing salary and their is no increasment in salary, no bounds
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Representative in
New Delhi
CSR Department
5.0
Overall Rating
5.0
Category Ratings
1.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 07 Oct 2021
Likes
No target process no pressure on working
Dislikes
Salary increment very poor
Work Details
Good
Work timings: Flexible Timings
Work related travel:This is a desk job.
Customer Service Representative in
New Delhi
Csr Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
3.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
4.0
Job Security
2.0
Work-Life Balance
posted on 13 Oct 2018
Likes
Environment is very friendly supportive colleagues and upper staff and clean washrooms
Dislikes
No career growth
Low salary
So much work load
Work Details
Work days: Monday to Saturday
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Representative in
Noida
Call Center Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 09 Apr 2021
Likes
Nothing to be liked in that company
Dislikes
The work environment is not good in the company. No one listen and understand your concern and situation. The package you'll be offered at the time of joining is your fixed package there is no increment in the salary no promotion even if you've gained 1-2 years of experience in the same company.
Work Details
Worst life worst experience
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Representative in
Gorakhpur
Part Time
·
Administration Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 10 Nov 2023
Likes
Communicate and help with citizens.
Dislikes
When I was not able to help the citizens directly.
Customer Service Representative in
New Delhi
It Services Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 07 Aug 2021
Likes
Work load is less
Dislikes
Administration Department is slow
Work Details
It was good experience to work in Caretel Infotech Pvt Limited
Work timings: Strict Timings
Work related travel:This is a desk job.
Customer Service Representative in
Moti Nagar
Full Time
·
Customer Service Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 27 Jun 2022
Likes
I love company because It has a really nice staff. Nice seniors who always encouraged me. And also the policies of company are amazing. They respect their employees. And always keep there concern towards their employees.
Dislikes
Nothing
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Representative in
New Delhi
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
4.0
Job Security
2.0
Work-Life Balance
posted on 31 Oct 2018
Likes
NA
Dislikes
NA
Work Details
NA
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Employee Benefits
NA
Customer Service Representative in
New Delhi
CSR & Sustainability Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 07 Mar 2019
Overall Rating
Customer Service Representative in
New Delhi
BPO Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 16 May 2018
Likes
Working environment is very nice
Dislikes
I didnt like the locality although it is good company
Work Details
Work is really fun. And staffs are too cool. They all are very supportive.
People also ask about Caretel Infotech's Customer Service Representatives
How is Caretel Infotech to work for?
Caretel Infotech is rated 2.6 out of 5, based on 31 reviews by employees on AmbitionBox.
Caretel Infotech is known for Work-Life balance which is rated at the top and given a rating of 3.6. However, Career growth is rated the lowest at 1.6 and can be improved. To know first hand how it is like to work at Caretel Infotech read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at Caretel Infotech?
According to AmbitionBox ratings, Caretel Infotech employees rate its salary and benefits as 1.7 out of 5. You can know more about Caretel Infotech Salaries at AmbitionBox
How is the work culture at Caretel Infotech?
Work culture is rated 2.2 at Caretel Infotech by 31 employees. While job security is rated 3.5 and work-life balance is rated 3.6 at Caretel Infotech. Read detailed reviews by employees of Caretel Infotech on AmbitionBox.
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