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Filter reviews by BT Business Service Request Manager Reviews
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Work-life balance
Job security
Skill development
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Salary
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What employees say about BT Business?
Insights from employee reviews on AmbitionBox
Workplace insights
Monday to Friday
87% employees reported
Flexible timing
50% employees reported
No travel
89% employees reported
View more detailed insights
Gender based rating
Rated by Women
2 reviews
Rated by Men
7 reviews
Jobseekers also viewed
9 reviews found
Service Request Manager in Gurgaon / Gurugram
Full Time
Telecom Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Work culture, cab facility, work life balance, hybrid operating model.
- Job security - Good
- Work satisfaction - Good
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Low salary hike, low bonus
- Promotions - Poor
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Service Request Manager in Gurgaon / Gurugram
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Good subsidies mangable food and business
Dislikes
Poor salary and poor compensation
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Monday to Friday
Work related travel: This is a desk job.
What people are saying about BT Business
Service Request Manager in Gurgaon / Gurugram
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Company Culture
- Skill development - Excellent
- Job security - Excellent
- Company culture - Excellent
- Work-life balance - Good
Dislikes
Salaries and Promotions
- Salary - Poor
- Promotions - Poor
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Service Request Manager in Gurgaon / Gurugram
Full Time
Technology / IT Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing to like..Worst company to work with..clear IJP after lots of efforts and get 0% hike..no meaning to clear an IJP..stay on same role..enjoy 5% each year..Some day after 60 years you will reach to good salary which will be good as per today's company standard..means you will be underpaid for life long!!
Dislikes
Sorry don't have good words..! Don't want to use profane language!!
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
No comments
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Service Request Manager in Gurgaon / Gurugram
Service Delivery Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
You get a great learning opportunity while working with BT
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
The only thing that I dislike would be pay scale
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within Country.
Service Request Manager in Gurgaon / Gurugram
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Gives good opportunity to grow but a lot of politics but yes your Job is safe
- Skill development - Good
- Job security - Good
- Promotions - Good
- Company culture - Excellent
Dislikes
Work environment
- Salary - Poor
- Work satisfaction - Poor
- Work-life balance - Poor
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Service Request Manager in Gurgaon / Gurugram
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Working culture
- Salary - Good
- Job security - Good
- Promotions - Good
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
Instability of work
Work Details
Work life is very happy and attractive
Work timings: Flexible Timings
Work related travel: This is a desk job.
Service Request Manager in Gurgaon / Gurugram
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Environment, work life balance
- Salary - Good
- Job security - Excellent
- Work satisfaction - Excellent
- Company culture - Good
- Work-life balance - Excellent
Dislikes
Career growth options are limited
Work Details
Its great. The balance is truly amazing
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
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Service Request Manager in Gurgaon / Gurugram
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
it gives salary on time
Dislikes
lets not talk about it.
- Skill development - Poor
- Job security - Poor
- Promotions - Poor
- Work satisfaction - Poor
Work Details
9 hours as usual
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Similar Designation Reviews
Customer Support Executive in Gurgaon / Gurugram
Full Time
Back Office Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing much. If you want a back office job with no future endeavours, then go for it.
Dislikes
Zero work life balance in ground level operations. The senior departments will enjoy, while the ground level work will kill you.
- Salary - Poor
- Skill development - Poor
- Promotions - Poor
- Work satisfaction - Poor
- Company culture - Bad
- Work-life balance - Poor
Analyst in Gurgaon / Gurugram
Full Time
Accounting & Taxation Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Very nice culture
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Good
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Learning is little less
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Operations Associate in Gurgaon / Gurugram
Full Time
Finance Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Great opportunity for beginners
- Salary - Good
- Skill development - Good
- Job security - Good
- Promotions - Good
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
Micro Management, Work life balance and less growth.
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Senior Associate in Gurgaon / Gurugram
Full Time
Operations Support Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
It is pleasure working with such a wonderful brand ♥️
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Na
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Strict Timings)
Senior Analyst in Gurgaon / Gurugram
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
A very good company to work with
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Good
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
No dislikes
Team Lead in New Delhi
Full Time
Back Office Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Work culture is great, also the kind of flexibility BT provides is excellent
- Skill development - Good
- Job security - Excellent
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
Internal politics
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Team Lead in New Delhi
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Everything except salary
- Skill development - Good
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Salary and increament
- Salary - Bad
Work Details
Work policy: 3 days/week from office
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Senior Associate in New Delhi
Full Time
Finance Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Pay was good
- Salary - Excellent
- Job security - Excellent
- Company culture - Good
Dislikes
Office politics
- Work satisfaction - Bad
- Work-life balance - Bad
Senior Process Associate in Kolkata
Full Time
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
both side cabs
Dislikes
Supression of Voice of an employee, you cannot disagree with methods
- Skill development - Bad
- Promotions - Bad
- Work satisfaction - Poor
- Work-life balance - Poor
Work Details
Work policy: 3 days/week from office
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Senior Associate in New Delhi
Full Time
IT Network Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Work culture is good. Get salary on time. Employee engagement is good.
- Salary - Good
- Job security - Good
Dislikes
Company politics.
Work Details
Work policy: 3 days/week from office
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Other BT Business Reviews
Business Assurance Manager in Gurgaon / Gurugram
Full Time
Technology / IT Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
- Work-life balance - Excellent
Dislikes
The management has lost all the sense. BT was known to be one of the companies which never ask people to leave, but now the management has gone to such a depth that they will make unnecessary and useless HR/ER cases to fire you from your job.
- Salary - Poor
- Skill development - Poor
- Job security - Poor
- Promotions - Poor
- Work satisfaction - Bad
- Company culture - Bad
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
BI Expert in Kolkata
Full Time
Business Intelligence & Analytics Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Door to door pick up and drop with AC cab, Work life balance is good, management will encourage you to grow, you can reimburse your certification fee, subsidised Meal, Free cookies, Office party in every Quarter and many more...
- Skill development - Excellent
- Job security - Excellent
- Promotions - Good
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Salary hikes
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Associate Engineer in Gurgaon / Gurugram
Full Time
Business Intelligence & Analytics Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
All employees benifit like , cab facilities, enough leave to utilise, hybrid working, work life balance is great, free tea coffee biscuits. This is MNC as a MNC should be. All madical coverage, you will get 10 days extra leave if you are getting married or you are becoming parent , this leave count will not count in you Anual leave. YOU WILL GET Anual leave 21 and sick leave is 14 So total 35 leave in a year. No other companies provide....Read More
- Salary - Good
- Job security - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Learning skills is problem
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Project Manager in Kolkata
Full Time
Telecom Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Overall work life balance supported by the overseas UK management.
- Company culture - Good
- Work-life balance - Good
Dislikes
Only 5% chance of sponsored professional certifications. Indian Senior Managers clearly states -"I will not sponsor anything that doesn't directly benefit projects" (As if they are sponsoring from their pockets) Company works 98% on home made legacy applications that are mostly dos-based. No proper Project Mgmt tools used as a result employees even if gets self certified with current apps and tools, gets dull in no time from noon-usage. Pathetic salary growth. Since last 10 years it's the same story every year -1st 3 Quarters Huge Profit and business topping the chart. Last Quarter just before appraisal, either loss overall or in one business head or a scam and share price loss or profit but EBITDA down....Read More
- Salary - Poor
- Skill development - Poor
- Promotions - Poor
Business Analyst in Kolkata
Full Time
Business Intelligence & Analytics Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Work life balance is at its best. In BT there is no concept of promotion. Everything is skill based. To move to upper level one needs to clear skill test and interview. Same for IJP. Hence, skillset gets at most priority. The L&D is great in this company. They really focus on employee's skill development. Great company to work with.
- Skill development - Excellent
- Job security - Excellent
- Promotions - Good
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
If u can not negotiate properly Har might give you a base level salary.
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Senior Finance Associate in New Delhi
Full Time
Finance Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Management was supportive. Learning opportunities are available. Great culture. Work life balance is great.
- Skill development - Good
- Job security - Excellent
- Company culture - Good
- Work-life balance - Excellent
Dislikes
Pay parity is low, appraisal are average even for person having high stress workload. Promotions are rare and biased.
- Salary - Poor
- Promotions - Poor
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Associate in Gurgaon / Gurugram
Full Time
Back Office Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
I've been with BT for a while now, and I can confidentely say that it is a fantastiv place to work, One of the standout features of the company is the strong emphasis on job security The work life balance here is exceptional, BT encourages employees to maintain healthy balance beetween there professional and personal lives. THe hybrid model gives flexibility to work from home
- Skill development - Good
- Job security - Excellent
Dislikes
While there are some positive aspect of working with BT, there are signifificant drawback that deserve attention, One of the major issue is the management style, which can ofter feel egoistic, If you happen to have supportive manager, your experice can be positive, but if you're assigned to a less empathetic supervisor, it can drastically affest your work life balance and overall job satisfaction. The lack of consistent appraisal system is another cocern. Despite hard work and dedication, many employees fin that their contributions go inrecoganized, leading to frustration. Additionally the resigntation process is frustrating, it feels like management is indifferent, as no one bothers to ask why employees are leaving, instead, resignation seem to be accepted with minimal interaction or feedback, which diminishes the opportunity for constructive change, and you'll ask yourself that XX years of loyalty you've given to organisation who does not even bother. Annual survey, such as "YourSay", give employees a platform to coice their opinions but it often feel like feedback is ignored. Many employe resign due to issues with their manager yet management rarely addresses these concern. Instead of retaining experienced employees, they seem to priortize replacing them, leading to higher training cost and a continued cycle of toxic leadership. In Summary, while BT has its merits, the challanges with management, lack of meaningful recognition and ineffective feedback mechanism hinder it from being a truly great place to work. There's significant room for improvement, particularly in how management engages with and retains its employees....Read More
- Salary - Bad
- Promotions - Bad
Work Details
Work policy: 3 days/week from office
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Data Architect in Bangalore / Bengaluru
Full Time
Business Intelligence & Analytics Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
You get to work on latest technologies and concepts
Dislikes
Office Politics, lot of nonsense meetings, existing long timers behave as if they own a company. Leadership has no technical knowledge and show no empathy. They show empathy on only in writing e-mails. HR has no visibility in the team for any employee concerns.
- Job security - Poor
- Promotions - Poor
- Company culture - Bad
Customer Support Advisor in Gurgaon / Gurugram
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
BT one of the best company in terms of work culture, work life balance, job security and learning.
- Skill development - Excellent
- Job security - Excellent
- Work satisfaction - Excellent
- Company culture - Good
- Work-life balance - Excellent
Dislikes
Compensation and career achievements part is a bit concern in BT
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Associate Engineer in Kolkata
Full Time
IT Support Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Culture and security
- Job security - Excellent
- Promotions - Good
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Salary hike is too less and taking promotion is little bit tough
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
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- HQ - London, United Kingdom (UK)
- Hardware & Networking
- 1k-5k Employees (India)
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AmbitionBox has 9 BT Business reviews submitted by BT Business employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if BT Business is the right company for you. 87% of employees reporte...d the working days at BT Business as Monday to Friday. 50% employees reported the work timings at BT Business as Flexible timing. Read more- Home >
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