BT Business Customer Success, Service & Operations Department Reviews

Likes

I've been with BT for a while now, and I can confidentely say that it is a fantastiv place to work, One of the standout features of the company is the strong emphasis on job security The work life balance here is exceptional, BT encourages employees to maintain healthy balance beetween there professional and personal lives. THe hybrid model gives flexibility to work from home

Dislikes

While there are some positive aspect of working with BT, there are signifificant drawback that deserve attention, One of the major issue is the management style, which can ofter feel egoistic, If you happen to have supportive manager, your experice can be positive, but if you're assigned to a less empathetic supervisor, it can drastically affest your work life balance and overall job satisfaction. The lack of consistent appraisal system is another cocern. Despite hard work and dedication, many employees fin that their contributions go inrecoganized, leading to frustration. Additionally the resigntation process is frustrating, it feels like management is indifferent, as no one bothers to ask why employees are leaving, instead, resignation seem to be accepted with minimal interaction or feedback, which diminishes the opportunity for constructive change, and you'll ask yourself that XX years of loyalty you've given to organisation who does not even bother. Annual survey, such as "YourSay", give employees a platform to coice their opinions but it often feel like feedback is ignored. Many employe resign due to issues with their manager yet management rarely addresses these concern. Instead of retaining experienced employees, they seem to priortize replacing them, leading to higher training cost and a continued cycle of toxic leadership. In Summary, while BT has its merits, the challanges with management, lack of meaningful recognition and ineffective feedback mechanism hinder it from being a truly great place to work. There's significant room for improvement, particularly in how management engages with and retains its employees....Read More

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

BT one of the best company in terms of work culture, work life balance, job security and learning.

Dislikes

Compensation and career achievements part is a bit concern in BT

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Nothing much. If you want a back office job with no future endeavours, then go for it.

Dislikes

Zero work life balance in ground level operations. The senior departments will enjoy, while the ground level work will kill you.

Likes

Nothing nothing nothing no nothing

Dislikes

Everything Everything Everything everything everything

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Strict Timings)

Likes

Transport facility, jobs security,work life balance

Dislikes

No growth, annual gifts

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Work culture, job security

Dislikes

Less Growth opportunity

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Leads here strive to inculcate a culture of One Team and they successfully maintain a good work life balance

Dislikes

At this moment, I can only think about BT is that they should correct the salaries as per industry standards!

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

All good so far, nothing as such for complaints.

Dislikes

Nothing as such found in the past.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Company culture, Facilities

Dislikes

Increment and poor job security