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based on 24.1k Reviews

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Amazon Customer Service Executive Reviews

based on 564 reviews
Updated 12 Jan, 2025

Overall Rating

4.2/5
How AmbitionBox ratings work?

Category Ratings

4.3

Company culture

4.2

Salary & Benefits

4.2

Work-Life balance

4.1

Job Security

4.1

Skill development

4.0

Work Satisfaction

3.9

Promotions/Appraisal

Top Mentions in Amazon Customer Service Executive Reviews

564 reviews found

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Top Amazon Customer Service Executive Interview Questions

Q1. What's mortor nd what is concrete nd wht is the setting time of concrete Mi ... read more
Q2. How you speak with your customers

Get interview-ready with top interview questions

View all 12 questions
Q3. When can you say the grapes is a tree ?
Q4. The process of transforming any key or a string of the characters into the ... read more
Q5. What seles excutive work?
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People also ask about Amazon's Customer Service Executives

How is Amazon to work for?
Amazon is rated 4.2 out of 5, based on 564 reviews by employees on AmbitionBox. Amazon is known for Company culture which is rated at the top and given a rating of 4.3. However, Career growth is rated the lowest at 3.9 and can be improved. To know first hand how it is like to work at Amazon read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at Amazon?
According to AmbitionBox ratings, Amazon employees rate its salary and benefits as 4.2 out of 5. You can know more about Amazon Salaries at AmbitionBox
How is the work culture at Amazon?
Work culture is rated 4.3 at Amazon by 564 employees. While job security is rated 4.1 and work-life balance is rated 4.2 at Amazon. Read detailed reviews by employees of Amazon on AmbitionBox.
Is work from home available in Amazon?
According to AmbitionBox, 85% Amazon employees work from home permanently, 2% work from office 3 days/week, and 2% work from office 2 days/week (based on 45 AmbitionBox reviews in last 6 months).

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Work Policy for Amazon Customer Service Executive

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Workplace policy may vary based on Department, Designation and Location.

based on 45 reviews in last 6 months

Permanent work from home

Permanent work from home

85%
Hybrid

Hybrid

9%

Other hybrid work policies

5%

2 days/week from office

2%

3 days/week from office

2%

Work from office

Work from office

6%

Gender Based Ratings for Amazon Customer Service Executive

based on 500 reviews
4.2
Rated by 240 Women

Rated 4.3 for Company Culture and 4.2 for Work-Life Balance

women
4.2
Rated by 260 Men

Rated 4.3 for Company Culture and 4.2 for Salary & Benefits

men

Working Days for Amazon Customer Service Executive

based on 564 reviews
Rotational Shift
57%
Monday to Friday
32%
Monday to Saturday
7%
Other
3%
Alternate Saturday off
1%

Work Timings for Amazon Customer Service Executive

based on 564 reviews
Flexible timing
Strict (9am - 6pm)
Strict (6am - 3pm)
61%
6%
3%
30% employees reported other strict timings

Shift Timings for Amazon Customer Service Executive

based on 564 reviews
Day shift
Night shift
66%
34%

Business Travel for Amazon Customer Service Executive

based on 564 reviews
No travel
79%
Within city
13%
International travel
4%
Within country
4%
Amazon Customer Service Executive Salary
based on 1.8k salaries
₹1 L/yr - ₹6 L/yr
15% more than the average Customer Service Executive Salary in India
View more details
cab
Office cab/shuttle
53 total responses
freemeal
Free meal
36 total responses
onsite
International/On-site exposure
11 total responses
joining
Joining bonus
2 total responses
+26 more benefits
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