Alorica Customer Support Executive Reviews

Likes

Work from home

Dislikes

Worst management

Likes

Good transport and security for the female employees

Dislikes

Poor work culture messed up work life balance due to rotational shifts and offs

Likes

I got experience from the company.

Dislikes

Management No day shift No refferal amount

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Nothing, but made true friends.

Dislikes

EVERYTHING!!! If there would have been a rating in minus, I would give this company the lowest ratings possible. I worked in this company for good 1 year. And the experiences i had were bizarre. In Dec. 2022 i got selected for a process which at that time had just came in. So company was hiring people in a pace and offering very very very low Salary/CTC. They didn’t considered the previous experience’s of people and didn’t even thought of matching their previous CTC with the new one. Same happened to me, got hired in the flock because at that time i was also not financially stable and there were few ups and downs. I was in the pilot batch(the starting batches of the process). So as the process was new none of the employees or TM’s knew how the process worked and no one was familiar with the tools. Even the trainers didn’t knew what all things were there and how to use certain tools. Then, the day came when we had to start taking calls and resolve customers queries. Everyone was tensed because no one knew what we have to do and how to do. We all were 4-5 batches who took the calls for the first time in that process and it just was like hell. No one knows what to do how to do and plus customers are yelling at us because we are unable to resolve their concerns. Due to lack of process knowledge in trainers and the agents almost 20-30% of the agents left the company without any notice. Which I guess was a right decision for them at that time as we were not taught anything in our training. Now, as the management saw that many people are resigning they came up with a hefty incentive plan which was just for 2 days because there was a lot of call rush. Me being in a need (because my pocket money was stopped by my parents😂) accepted that and worked for 20 days continuously without any week off in hopes of that I’ll get few bucks extra with my salary. Salary day came and when i checked the account i had not received the incentive which i worked for. In a very furious state i went to office and raised the concern with the management, and the reason/response i got was that i took a sick leave before starting of the incentive plan so i was not eligible. That was the very first in that company i felt like beating them to hell. But still after these oppressions and politics of the higher management I didn’t let it affect my work and topped the charts. I got promoted as an SME but that was also not official or on paper. It was also on their requirements. If they thought that there are alot of batches on the floor then they would make us supports but if they are not in a mood they will make us sit on regular calls plus escalation calls. In my 1 year journey with this company i saw many things. How the office politics works. How the HR only obeys the rules or guidelines of the director or the OM. Fun fact- when i was almost 6-7 months old in the company the managers and HR used to plot on how they could terminate employees without giving them any reasons and it happened many times that employees were just terminated. The HR staff company has is still very under-qualified and unprofessional. For them if we try to prove our innocence we are questioning the credibility of the company. Which happened many times with me in that 1 year. The only reason was that i was vocal and couldn’t withstand wrong actions or wrongdoings. The only thing i liked was that i made true friends and met my girlfriend. So I’ll recommend you to not go there and look out for a way way better opportunity....Read More

Work Details

Work days: Rotational Shift (Flexible Timings)

Likes

Nothing at all nepotism on its peak

Dislikes

They never promote a worthy candidate don't even shortlist. politics going on on its peak. People sharing passwords even TMs and then they terminate agents who they don't like for the same reason sharing passwords. even girls are not safe there seniors take them to the trips and all and try to be physical. one of the OM got transferred for the same reason and pressure the agent for the work and ask them to work more then shift hours and sometimes you won't get proper salary. shit management in Mohali branch HRs are too friendly with the senior they let there system unlocked and leave and HR won't say anything to them....Read More

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Decent pay for fresher. If can he/she has the credibility to handle the pressure or get updated to the company rules.

Dislikes

From a good paying company to toxic. This company ruins it's reputation with non professional agents and unskilled Team leaders.. Risk of delay of releaving letter and F&F upto 3 months Since 2022

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Cleaned and security check was very good

Dislikes

Please if anyone is willing to join check the job security and join because they can remove you anytime even after your onboarding is don't. No proper guidance from the team leader or HRs. Please think before you join

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

You will get support from team but don,t expect any promotion

Dislikes

Work culture is not so good

Work Details

Work days: Rotational Shift (Strict Timings)

Likes

Working environment is very good here

Dislikes

Management is very bad here

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

No proper management in the corporate culture ever seen, treats employees in a unprofessional manner, cab picks you 2 hours prior to your shift timings and drops you at office one hour prior to your login, they issue you warning letter if your 2 mins late from your break timings, and u have to take almost 90-100 calls without any break between calls, 1 hour total break for whole shift.

Dislikes

Not worth working here

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

fixed week off, no work pressure

Dislikes

Management, bad infrastructure, canteen food could be better, no night allowance

Likes

There is no point to provide good about

Dislikes

Lot of internal politics inside

Work Details

Work policy: N/aal from office

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.