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Alorica Customer Service Associate Reviews

Updated 21 Mar, 2025

Overall Rating

2.7/5

based on 18 reviews

Rating distribution

5

5 (31.3%)

4

1 (6.3%)

3

2 (12.5%)

2

0 (0%)

1

8 (50.0%)

Category Ratings

2.7

Salary

2.5

Work-life balance

2.2

Company culture

2.2

Work satisfaction

2.1

Job security

2.1

Promotions

2.0

Skill development

What employees say about Alorica?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

91% employees reported

Flexible timing

67% employees reported

No travel

50% employees reported

View more detailed insights

Gender based rating

2.9

Rated by Women

8 reviews

2.5

Rated by Men

8 reviews

Alorica is rated 2.7 out of 5 stars on AmbitionBox, based on 18 company reviews.This rating reflects a below average employee experience, indicating poor satisfaction with ... Read more

Alorica is rated 2.7 out of 5 stars on AmbitionBox, based on 18 company reviews.This rating reflects a below average employee experience, indicating poor satisfaction with the company's work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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Top Mentions in Alorica Customer Service Associate Reviews

We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

18 reviews found

Sort by: Popular

Customer Service Associate in Bangalore / Bengaluru

Full Time

·

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

2.0

Skill development

2.0

Job security

3.0

Promotions

2.0

Work satisfaction

2.0

Company culture

3.0

Work-life balance

posted on 21 Mar 2025

Dislikes

Skill development - Poor
Job security - Poor
Work satisfaction - Poor
Company culture - Poor

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Associate in Bangalore / Bengaluru

Full Time

·

Customer Success Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 19 Feb 2025

Likes

Nothing

Dislikes

Everything ...the management..the support..the salery...no hikes... everything is very bad

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Customer Service Associate in Bangalore / Bengaluru

Full Time

·

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

3.0

Work-life balance

posted on 16 Feb 2025

Likes

Nothing

Dislikes

Everything, the management is so messed up especially the TL I had could openly participate in mental harrassment and manipulation and in illicit methods

Salary - Poor
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Associate in Bangalore / Bengaluru

Full Time

·

Customer Success Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 08 Feb 2025

Likes

Pay as fresher is really good but not for experienced candidates Cafetaria and pantry is good

Dislikes

Almost everything

Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service Associate in Bangalore / Bengaluru

Full Time

·

Back Office Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Salary

1.0

Skill development

2.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 14 Jan 2025

Likes

Nothing

Dislikes

Peoples, Work culture, and Higherups

Salary - Poor
Skill development - Bad
Job security - Poor
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Associate in Bangalore / Bengaluru

Full Time

·

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 27 Nov 2024

Likes

Nothing

Dislikes

They don't pay your final settlement and also they don't have a proper cab facility there are lot of favourism inside the work space.. All over you will have a terrible experience

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Customer Service Associate in Mohali

Full Time

·

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

2.0

Skill development

3.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 18 Jul 2024

Likes

The company is good enough as compared to other BPOs su h as Telepeeform and task is in the area

Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Nothing

Skill development - Poor

Work Details

Work policy: You are allowed

Work days: Rotational Shift (Strict Timings)

You are reading trusted reviews. Keep reading to find out more about Alorica.

Customer Service Associate in Bangalore / Bengaluru

Full Time

·

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 11 Oct 2023

Likes

Good company culture

Salary - Excellent
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing dislike

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Discover interview dos and don'ts from real experiences

Customer Service Associate in Bangalore / Bengaluru

Full Time

·

Non Voice Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 01 Mar 2023

Likes

Nothing

Dislikes

Everything HR will make you fool In first instance Worst part is interview rounds. They will tell you are selected and they don't confirm the joining date only point of communication will be through MAIL they don't check mails if you go week after they will ask who are you.

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Associate in Bangalore / Bengaluru

Full Time

·

Non Voice Department

1.0

Overall Rating

1.0

Category Ratings

3.0

Salary

3.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 07 May 2023

Likes

Infrastructure

Dislikes

Worst Management and no Job Security.

Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Associate in Bangalore / Bengaluru

Full Time

·

Finance Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 19 Apr 2022

Likes

There is a job security and very fast growing company.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

No

Work Details

Good

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within Country.

Employee Benefits

Good

Customer Service Associate (working remotely)

Full Time

·

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

3.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

2.0

Work satisfaction

3.0

Company culture

1.0

Work-life balance

posted on 17 Feb 2025

Dislikes

Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Poor
Work-life balance - Bad

Overall Rating

Customer Service Associate in Bangalore / Bengaluru

Full Time

·

Non Voice Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Salary

1.0

Skill development

1.0

Job security

2.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 11 May 2023

Likes

Nothing there to say about the likes in this company

Dislikes

Worst company with unskilled team leads and they treat us bad using languages … even though many employees take this to the management they never make anything.

Salary - Poor
Skill development - Bad
Job security - Bad
Promotions - Poor
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Customer Service Associate (working remotely)

Full Time

·

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 25 Jul 2023

Likes

Alorica is good place to work based of the department of the employees and the performance

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

If there is any fault from there end which is effecting your production

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Customer Service Associate in Lipa city

Full Time

·

Retail Store Operations Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 10 Sep 2023

Likes

Stability of the job

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

NONE

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Associate in Makati

Part Time

·

Non Voice Department

5.0

posted on 14 Apr 2024

Overall Rating

Top trending discussions

View All

Job switch advice

Hi All, I have 7 years of experience and I have currently offer for Data Engineer role from the below organizations- 1) Accenture 2) Cepgemini 3) Nagarro The CTC offer I am getting are almost the same (minor difference) for all these 3. Please help me to make better decisions (by considering growth, company culture, job security, and all other aspects).

Got a question about Alorica?

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More about working at Alorica

HQ - Irvine, California, United States Of America
BPO
1k-5k Employees (India)

Tell us how to improve this page.

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 18 Alorica reviews submitted by Alorica employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Alorica is the right company for you. 91% of employees reported the worki...ng days at Alorica as Rotational Shift. 67% employees reported the work timings at Alorica as Flexible timing. Read more

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Alorica Customer Service Associate Reviews

Join Alorica Making Lives Better… One Interaction at a Time!

Alorica Customer Service Associate Salary

based on 55 salaries

₹2.3 L/yr - ₹4 L/yr

10% more than the average Customer Service Associate Salary in India

View more details

Employee Benefits for Alorica Customer Service Associate

Office cab/shuttle

1 total response

International/On-site exposure

1 total response

Health insurance

1 total response

Professional degree assistance

1 total response

+2 more benefits

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3.9

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