Accenture Senior Customer Service Associate Reviews

Likes

Training , skill development and compensation provided as per the experience and skills is good.

Dislikes

Lots are there...being n MNC the work culture is fully biased ...CSE is forced to generate revenue ....though it is not a part of CSE...TL and managers are almost like an aliens ...if someone ( TL/Mgr) helps you at any point of time they will always make you realise that once they helped you and with this they starts blackmailing you ..I literally felt this ..inspite of doing well in everything if your revenue generation is low then you becomes an easy target for everyone..IJPs processes are really pathetic if you are an CSE so you have to be the same in other deals also i.e if you are an CSE and you are applying for a post other than CSE in any other deals you will never ever get selected and you will get replies like you don't have any exp in that specific field we can't hire you then why the hell you are hiring internally. I mean if I would have an exp in supply chain domain why do I work as CSE in other dept ...daily meetings are good however sometime you will get annoyed with it...so my overall experience is good and bad too....Read More

Work Details

Not so good

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Pay

Dislikes

Sudden PIP IF dislike by leads or managers n not fit into their personal choice n opinion.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Nothing to like as they only know how to harass people during the work and even after office hours. 10 hrs shift which is against in the labour laws in the country and they are getting 9 hrs entered in their internal systems from employees. They are intentionally making an environment so that people who are already working and on higher salary leave the organisation on their own becoz Accenture does not any reasons to ask them to leave. Most of employees take 4 hrs travel time to and fro for office ( poor cab facility ) and becoz of same employees are wasting their time and just going to home for 5-6 hrs ... pathetic and inexperienced management who never listens to their employees.... Super disappointing......Read More

Dislikes

Never ending list - They only know how to harass people during the work and even after office hours. 10 hrs shift which is against the labour laws in the country and they are getting 9 hrs entered in their internal systems from employees. They are intentionally making an environment so that people who are already working at higher salary leave the organisation on their own becoz Accenture does not has any reasons to ask them to leave. Most of employees take 4 hrs travel time to and fro for office ( poor cab facility ) and becoz of same employees are wasting their time and just going to home for 5-6 hrs ... pathetic and inexperienced management who never listens to their employees.... Super disappointing......Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Pathetic work experience.

Dislikes

Pathetic work environment.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Salary

Dislikes

Worst leadership team never and ever experienced in my career.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Overall experience is terrible. The way of talking of management is very bad. Also, the management don't entertain any complaints also. They don't listen to their employees issues and complaints.

Work Details

Bad experience ever.

Work timings: Strict Timings

Likes

Excellent growth, workplace culture and promotion

Dislikes

Graveyard shifts

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Process

Dislikes

Management

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.