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375 Teleperformance Jobs

Assistant Training Manager

5-10 years

₹ 7 - 9L/yr

Noida

1 vacancy

Assistant Training Manager

Teleperformance

posted 5d ago

Job Description

Role & responsibilities


Designs training & test modules based on needs.


  • Maintains regular correspondence with the clients to clarify process updates and percolates it to Operations.
  • Resolves issues pertaining to process knowledge with clients.
  • Ensures that Quality, CSAT, Resolution scores for the batch meets the defined norms within the first month of production.
  • Conducts interviews & coordinates with HR for recruiting trainers / trainees.
  • Ensure 100% adherence on client driven SOP & BEST T&D compliance.
  • Prepare Trainers through TTT/ Platform skills certification.
  • Liaises with Central MIS / Admin dept / HR / Payroll for training resource availability.
  • Coordinates with all stakeholders to ensure New Hire training process runs effectively.
  • Prepare and attend all business / client reviews& work on the action plans to improve business performance.
  • Understanding of root cause analysis & reasons to better performance
  • Interacts with IT team for creation and deletion of Ids for new team members.

Perks and benefits As per company norms



Employment Type: Full Time, Permanent

Read full job description

Prepare for Assistant Training Manager roles with real interview advice

Top Teleperformance Assistant Training Manager Interview Questions

Q1. Situational: If customer gets damaged product and he is saying he want to return the product then what you will do? (write an mail)
Q2. Introduction Explain something in English What is customer care or customer service What is customer satisfaction
Q3. Q.9 what do you know about BPO or teleperformance?
View all 538 questions

What people at Teleperformance are saying

3.2
 Rating based on 8 Assistant Training Manager reviews

Likes

Ideally nothing is there to like or appreciate about. Except your own management rest all are nice. Admin, facilities, housekeeping, security and cafeteria staff is way too friendly and full of manners. Some times I feel behaviour training should be given by these people to overall management. 🤣🤣

Dislikes

Company is great to work. Not every process has terrible work culture. But a few are disasters. They keep humiliating people for no reason. Every person is different but no common sense how to treat people accordingly. They just want work to be done but no one take responsibility of their own people. They talk to people as if they ar..Read More

  • Skill development - Bad
  • +5 more
Read 8 Assistant Training Manager reviews

Assistant Training Manager salary at Teleperformance

reported by 31 employees with 3-10 years exp.
₹4 L/yr - ₹10.4 L/yr
5% less than the average Assistant Training Manager Salary in India
View more details

What Teleperformance employees are saying about work life

based on 29.9k employees
52%
38%
58%
81%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Teleperformance Benefits

Cafeteria
Job Training
Soft Skill Training
Free Transport
Work From Home
Health Insurance +6 more
View more benefits

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