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343 Teleperformance Jobs

Assistant Manager ( Training)

2-7 years

₹ 3.75 - 6L/yr

Mumbai

2 vacancies

Assistant Manager ( Training)

Teleperformance

posted 25d ago

Job Description


Hiring for Assistant Manger Training For Thane location


JD: Domestic Banking process.


Shifts: 24/7 (Rotational shifts)


EXP : Banking process experience


Location : Mumbai

Salary: 30% hike on the current salary up to 6 LPA


Roles and Responsibilities

  • Conduct new hire training and soft skills / Negotiation skill training
  • Should complete monthly cyclic activities including refresher training, update training and PKT
  • Sensitize to training needs / understand learning requirements of different learning groups
  • Liaison with the Quality and Operations to identify, screen and execute process improvement plans
  • Ability to execute training tasks / assignment on short notice
  • Interested to deliver and contribute towards process improvement
  • Take accountability for new hires performance during the OJT period, including attrition .

FUNCTIONAL/ OPERATIONAL:

  • Monitor calls of each advisor every week ,during OJT and provide immediate feedback to the advisors in case of failed call.
  • Provide regular feedback to Team Members regarding the performance of the team and any issue that needs escalation.
  • Document the feedback signed off by the concerned parties.
  • Nominate advisors to conduct buzz sessions.
  • Handle all escalation calls for the team.
  • Sharing good calls & bad calls , creating product level FAQs .
  • Nominating hall of fame & hall of shame for OJT Batch .
  • Conduct buzz sessions for any updates and share new information with the team including the targets for the day.
  • Check the login schedules.
  • Manage attrition through regular communication with advisors and tracking EWS through changes in behavior, performance and attendance.

Preferred Skills:

  • Strong communication skills in English

Critical Competencies:

  • Customer Service
  • Good analytical skills
  • Must be very good with data representation
  • Must be very good with MS Excel
  • Time Management
  • Ability to multi-task


contact details: please share relevant resume to.

E mail: ramya.ramya@teleperformancedibs.com

Ph no: 8050980644



Employment Type: Full Time, Permanent

Read full job description

Teleperformance Interview Questions & Tips

Prepare for Teleperformance Assistant Manager roles with real interview advice

Top Teleperformance Assistant Manager Interview Questions

Q1. Situational: If customer gets damaged product and he is saying he want to return the product then what you will do? (write an mail)
Q2. Introduction Explain something in English What is customer care or customer service What is customer satisfaction
Q3. Q.9 what do you know about BPO or teleperformance?
View all 537 questions

What people at Teleperformance are saying

3.5
 Rating based on 390 Assistant Manager reviews

Likes

Teleperformance is a company that truly cares about its people . The management is approachable and receptive to feedback , and they make a concerted effort to address any concern or issues promptly

  • Salary - Excellent
  • +6 more
Dislikes

No any Cons from my side

Read 390 Assistant Manager reviews

Assistant Manager salary at Teleperformance

reported by 1.7k employees with 2-15 years exp.
₹3 L/yr - ₹11.7 L/yr
16% less than the average Assistant Manager Salary in India
View more details

What Teleperformance employees are saying about work life

based on 29.7k employees
52%
38%
58%
81%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Teleperformance Benefits

Cafeteria
Job Training
Soft Skill Training
Free Transport
Work From Home
Health Insurance +6 more
View more benefits

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