i
Teleperformance
345 Teleperformance Jobs
1-5 years
₹ 2.75 - 3.25L/yr
Indore
500 vacancies
Customer Care Executive For L2
Teleperformance
posted 14hr ago
Flexible timing
Key skills for the job
Greetings Indore!
Join Our Team!
Teleperformance welcomes you to be a part of our dynamic team!
Job Role: Customer Care Executive (L2)
Location: Indore
Job Type: Full-time
About the Role:
We are seeking enthusiastic and customer-focused individuals to join our team as Customer Care Executives (L2). As a Customer Care Executive, you will be responsible for providing exceptional customer service to our clients via inbound and outbound calls and handle escalation cases.
Responsibilities:
- Handling escalation cases
- Handling customer inquiries and resolving issues via phone
- Providing product/service information to customers
- Meeting and exceeding customer satisfaction targets
- Maintaining accurate records of customer interactions
- Collaborating with team members to achieve team goals
Requirements:
- Minimum 12th pass qualification
- Minimum 1 year experience in customer support (voice)
- Excellent communication and interpersonal skills in English and Hindi
Shifts:
For male employees any 9 hours during 24x7
For female employees any 9 hours during 6 am to 9 pm
During training 6 working days with 1 rotational week off, after successfully hitting the production floor 5 working days with 2 rotational week off
Transporation:
Self
Salary :
CTC 27K
Inhand 23k
For candidates who want to relocate will be provided with 14 days accommodation along with tickets and after successful completion of 3 months in the system 10k relocation bonus will be given.
How to Apply:
If you are passionate about delivering exceptional customer service and want to join our dynamic team, please submit your application to
Priyanka Dhar
7908390047
priyanka.dhar@teleperformancedibs.com
Or
Sneha Chatterjee
6290237491
sneha.chatterjee@teleperformancedibs.com
We look forward to welcoming you !!
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Teleperformance Customer Care Executive roles with real interview advice
The job is quite easy to learn as you do similar task again and again.
There are lot of politics involved in office. Your supervisor can cancel your leaves, ask you to work for extra for overtime. Even if you have to go to wash room you have to ask your supervisor.
0-5 Yrs
₹ 1.5 - 3L/yr
Jaipur
0-5 Yrs
₹ 1.75 - 3L/yr
Gurgaon / Gurugram, Delhi/Ncr
1-3 Yrs
₹ 3 - 3.75L/yr
Mumbai, Mumbai Suburban