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Fusion CX

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3.5

based on 1.5k Reviews

82 Fusion CX Jobs

Customer Service Associate (CSA)

Fusion CX

3.5

based on 1.5k Reviews

0-3 years

Kolkata

1 vacancy

Customer Service Associate (CSA)

Fusion CX

posted 4mon ago

Job Role Insights

Flexible timing

Key skills for the job

Recruitment CSA Customer Experience Management Service Delivery Management Customer Satisfaction Career Development

Job Description

Provide Voice-based support to customers.
Must have a high level of attention to detail and accuracy.

Job Requirements Customer Service Associate (CSA)

Preferred candidate profile for the DRA-certified customer service associates, fluent in Assamese in Kolkata:

Bachelor s degree
DRA certification
Excellent Assamese and English communication skills.
Should be willing to work in rotational shift.
Should be willing to work in the office
Candidates who are pursuing their graduation from distance learning too can apply but ensure that examinations are after 06 months from the date of joining.
Freshers can also apply

Employment Type: Full Time, Permanent

Read full job description

Fusion CX Interview Questions & Tips

Prepare for Fusion CX Customer Service Associate (Csa) roles with real interview advice

Top Fusion CX Customer Service Associate (Csa) Interview Questions

Q1. 2- What is BPO and it's complete name?

asked in Customer Care Executive interview

View answers (5)

Q2. Do you have desktop or laptop? Are you familiar with system? Do you have broadband connection? Are you comfortable with rotational shift and ... read more

asked in Customer Care Executive interview

View answer (1)

Q3. Are you comfortable to solve customer queries over email or phone?

asked in Customer Care Executive interview

View answer (1)

View all 40 questions