Xyz Company Technical Support Engineer Interview Questions and Answers

Q1. What is DHCP and explain FSMO rules?
Ans. 
DHCP is a network protocol that automatically assigns IP addresses to devices. FSMO rules are roles in Active Directory that control specific operations.
• DHCP stands for Dynamic Host Configuration Protocol

• DHCP automatically assigns IP addresses to devices on a network

• FSMO (Flexible Single Master Operations) roles are specialized roles in Active Directory that control specific operations like schema master, domain naming
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Q2. How set firewall outside Policy?
Ans. 
To set firewall outside policy, you need to adjust the rules and configurations to allow or block specific traffic.
• Review the current firewall policy to understand what is allowed and what is blocked

• Identify the specific traffic or IP addresses that need to be allowed or blocked

• Adjust the firewall rules and configurations accordingly

• Test the changes to ensure they are working as intended
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Simple test with simple general apti questions

Q1. What would you do if there's a P1 ticket submitted in your shift.
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Q1. Which cards are sold by Bajaj Finance?
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Q2. Tell me the full form of RBL.
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Q3. What is finance?
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Q1. Tell me something about this process
Ans. 
The process involves providing assistance and resolving issues for customers through various communication channels.
• Customer support executives handle customer inquiries and complaints

• They provide information about products or services

• They troubleshoot technical issues and escalate complex problems to higher levels

• Communication channels include phone, email, chat, and social media

• Customer satisfaction and retention are
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Q2. What is your strength
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Q1. About self and family background
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Q2. Previous company job profile
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