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ICICI Securities Customer Support Executive Interview Questions and Answers

Updated 20 Jun 2024

ICICI Securities Customer Support Executive Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Tell me something about this process
  • Ans. 

    The process involves providing assistance and resolving issues for customers through various communication channels.

    • Customer support executives handle customer inquiries and complaints

    • They provide information about products or services

    • They troubleshoot technical issues and escalate complex problems to higher levels

    • Communication channels include phone, email, chat, and social media

    • Customer satisfaction and retention are

  • Answered by AI
  • Q2. What is your strength

Interview questions from similar companies

I applied via Company Website and was interviewed in Feb 2018. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. More questions about current affairs.
  • Q2. What is knowledge about axis securities ltd.
  • Ans. 

    Axis Securities Ltd. is a subsidiary of Axis Bank, offering a wide range of financial services including stockbroking, investment advisory, and wealth management.

    • Axis Securities Ltd. is a leading stockbroking firm in India.

    • It is a subsidiary of Axis Bank, one of the largest private sector banks in India.

    • The company provides services like equity trading, derivatives trading, mutual funds, IPOs, and more.

    • Axis Securities ...

  • Answered by AI
  • Q3. Computer knowledge.

Interview Preparation Tips

General Tips: Don't nervous to answer any question. If you don't know the answer then please say you don't have idea about that.
Duration: 1-4 weeks

I applied via Referral and was interviewed before Jun 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Tell me something about yourself ?
  • Q2. Why do you want to join this company ?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident , whatever they ask

I applied via Recruitment Consulltant and was interviewed before Aug 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(1 Question)

  • Q1. What is demat and trading ac
  • Ans. 

    Demat and trading accounts are used for buying and selling securities in electronic form.

    • Demat account is used to hold securities in electronic form

    • Trading account is used to buy and sell securities

    • Demat account is mandatory for trading in the stock market

    • Trading account is linked to the bank account for seamless transactions

    • Both accounts are offered by depository participants and stockbrokers

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Learn basic knowledge about market....Start investment as soon as possible

I applied via Walk-in and was interviewed before Dec 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Documents for KYC
  • Ans. 

    KYC documents are required to verify the identity of the customer.

    • KYC stands for Know Your Customer.

    • Documents required for KYC include government-issued ID proof, address proof, and PAN card.

    • KYC is mandatory for opening bank accounts, investing in mutual funds, and other financial transactions.

  • Answered by AI
  • Q2. Introduce youself

Interview Preparation Tips

Interview preparation tips for other job seekers - Be in formals clothes and formal shoes
Clean shave for males is mandatory
Answer every question and dont be silent
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Sep 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Nice interview not too much questions
Round 3 - One-on-one 

(1 Question)

  • Q1. Tell in about your self ?
Round 4 - One-on-one 

(1 Question)

  • Q1. Tell me about your self

Interview Preparation Tips

Interview preparation tips for other job seekers - Be camb
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Feb 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Stock Market Related

Interview Questionnaire 

11 Questions

  • Q1. Tell me about yourself
  • Q2. What is your role in previous jobs
  • Q3. What is your key skill
  • Q4. Do you know computer knowledge
  • Ans. 

    Yes, I have computer knowledge.

    • Proficient in Microsoft Office Suite

    • Familiar with CRM software such as Salesforce

    • Experience with data analysis tools like Excel and Tableau

  • Answered by AI
  • Q5. What is your aim to
  • Q6. What is your aim and goal
  • Q7. What is your mother tounge
  • Q8. What is your target to reach
  • Q9. Have you worked any where
  • Q10. Selfe introduction
  • Q11. What is your qualification

Interview Preparation Tips

Interview preparation tips for other job seekers - I have got great experience by this ambition box

I applied via Recruitment Consulltant and was interviewed in Mar 2022. There were 2 interview rounds.

Round 1 - HR 

(3 Questions)

  • Q1. Share details of your previous job.
  • Q2. Why should we hire you?
  • Q3. Tell me about yourself.
Round 2 - Technical 

(1 Question)

  • Q1. Why you want to work for the sharekhan? What you done in your internship?

Interview Preparation Tips

Interview preparation tips for other job seekers - You have to know all about what you write in your resume they ask the question behalf of resume..

I applied via Referral and was interviewed in May 2021. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Basic interview, how much experience, why to left previous company, asks about target

Interview Preparation Tips

Interview preparation tips for other job seekers - Do confidentially interview nd clear your all questions
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ICICI Securities Interview FAQs

How many rounds are there in ICICI Securities Customer Support Executive interview?
ICICI Securities interview process usually has 1 rounds. The most common rounds in the ICICI Securities interview process are HR.

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ICICI Securities Customer Support Executive Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more

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ICICI Securities Customer Support Executive Salary
based on 4 salaries
₹1.9 L/yr - ₹3 L/yr
At par with the average Customer Support Executive Salary in India
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