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ICICI Securities Customer Support Executive Interview Questions and Answers

Updated 20 Jun 2024

ICICI Securities Customer Support Executive Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Tell me something about this process
  • Ans. 

    The process involves providing assistance and resolving issues for customers through various communication channels.

    • Customer support executives handle customer inquiries and complaints

    • They provide information about products or services

    • They troubleshoot technical issues and escalate complex problems to higher levels

    • Communication channels include phone, email, chat, and social media

    • Customer satisfaction and retention are

  • Answered by AI
  • Q2. What is your strength

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Talk about sales and marketing experience And ask how to handle Custmer problem
  • Q2. How to handle a team
Round 3 - Group Discussion 

Target and motivation and how increase company revenue

Interview Preparation Tips

Interview preparation tips for other job seekers - Good for working period and i earn lot of money and enjoy my work

Interview Questionnaire 

11 Questions

  • Q1. Tell me about yourself
  • Q2. What is your role in previous jobs
  • Q3. What is your key skill
  • Q4. Do you know computer knowledge
  • Ans. 

    Yes, I have computer knowledge.

    • Proficient in Microsoft Office Suite

    • Familiar with CRM software such as Salesforce

    • Experience with data analysis tools like Excel and Tableau

  • Answered by AI
  • Q5. What is your aim to
  • Q6. What is your aim and goal
  • Q7. What is your mother tounge
  • Q8. What is your target to reach
  • Q9. Have you worked any where
  • Q10. Selfe introduction
  • Q11. What is your qualification

Interview Preparation Tips

Interview preparation tips for other job seekers - I have got great experience by this ambition box
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Sep 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Nice interview not too much questions
Round 3 - One-on-one 

(1 Question)

  • Q1. Tell in about your self ?
Round 4 - One-on-one 

(1 Question)

  • Q1. Tell me about your self

Interview Preparation Tips

Interview preparation tips for other job seekers - Be camb
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Feb 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Stock Market Related

I applied via Recruitment Consulltant and was interviewed in Mar 2022. There were 2 interview rounds.

Round 1 - HR 

(3 Questions)

  • Q1. Share details of your previous job.
  • Q2. Why should we hire you?
  • Q3. Tell me about yourself.
Round 2 - Technical 

(1 Question)

  • Q1. Why you want to work for the sharekhan? What you done in your internship?

Interview Preparation Tips

Interview preparation tips for other job seekers - You have to know all about what you write in your resume they ask the question behalf of resume..

I applied via Naukri.com and was interviewed in Jul 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. If you looking for sales job in any industry you should have some knowledge how to sell any product (example:-sell me this pen)
  • Q2. As this is feild sell job you have to go to feild doing marketing and for that two wheeler are mandatory

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are looking for any sales/marketing job there two wheeler and valid driving licence are mandatory doesn't matter whether you're experience or fresher in any sales background...
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before May 2023. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. What is share market
  • Ans. 

    Share market is a platform where buying and selling of company stocks and securities takes place.

    • Share market allows companies to raise capital by selling shares to investors

    • Investors can buy and sell shares of publicly traded companies

    • Prices of shares fluctuate based on supply and demand in the market

    • Investors can make profits by selling shares at a higher price than they bought them for

  • Answered by AI
  • Q2. How to convince clients to invest in share market
  • Ans. 

    To convince clients to invest in the share market, highlight potential returns, diversification benefits, and long-term growth opportunities.

    • Educate clients on the potential returns and benefits of investing in the share market.

    • Highlight the benefits of diversification to reduce risk in their investment portfolio.

    • Emphasize the long-term growth opportunities in the share market compared to other investment options.

    • Provi...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - It's a good company.
Best good work culture.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Case Study 

About any article or product selling

Round 2 - Aptitude Test 

Like how to look forward

Round 3 - Technical 

(2 Questions)

  • Q1. What is market cap
  • Ans. 

    Market cap, short for market capitalization, is the total value of a company's outstanding shares of stock.

    • Market cap is calculated by multiplying the current stock price by the total number of outstanding shares.

    • It is used to determine the size of a company and its relative value compared to other companies.

    • Market cap is an important metric for investors to consider when making investment decisions.

    • For example, if a c...

  • Answered by AI
  • Q2. What is technical indicators
  • Ans. 

    Technical indicators are mathematical calculations based on historical price, volume, or open interest data used to forecast future price movements in trading.

    • Technical indicators help traders make informed decisions by providing insights into market trends and potential price movements.

    • Examples of technical indicators include moving averages, relative strength index (RSI), and Bollinger Bands.

    • Traders use technical ind...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Go for positive attitude
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Past experience

ICICI Securities Interview FAQs

How many rounds are there in ICICI Securities Customer Support Executive interview?
ICICI Securities interview process usually has 1 rounds. The most common rounds in the ICICI Securities interview process are HR.

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ICICI Securities Customer Support Executive Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more

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ICICI Securities Customer Support Executive Salary
based on 4 salaries
₹1.9 L/yr - ₹3 L/yr
At par with the average Customer Support Executive Salary in India
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