ICICI Securities Customer Support Executive Interview Questions and Answers

JAM session

Communication

Q1. What are your strengths and what you are doing well in the study of the day of the day of the day of the day of the
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Q2. Strengths and weaknesses and you need to expain the situation to the Manager. Friendly Managers. If you are confident and happy face positive impact than skills.
Ans. Strengths and weaknesses and you need to be a good candidate for the role of the day. Friendly Managers. Good culture and all good. Immidiate results
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Q1. What are your salary expectations?
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Q1. 1) Introduction 2) Experience 3) salary expectation.
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Q1. Salary discussion
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Q1. About self and family background
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Q2. Previous company job profile
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Moderate level ,problem solving questions and basics knowledge of finance

Difference between FINANCIAL MARKET AND STOCK MARKET

Q1. Future and Option trading
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Q1. Derivative trading
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Q1. They ask very quick question like, why you wanna switch & would you be able to work in shifts.
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This was like, V&A round.
Quite easy you are doing it with focus.

Q1. How can u make sell on daily basis
Ans. 
By identifying potential leads, building relationships, understanding customer needs, and offering solutions.
• Identify potential leads through networking, cold calling, and referrals.

• Build relationships with customers by providing excellent customer service and follow-up.

• Understand customer needs by asking probing questions and actively listening.

• Offer solutions that meet the customer's needs and provide value.

• Follow up...read more
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Q2. How would you sell a pen to a person who is handicapped
Ans. 
I would highlight the ease of use and comfort of the pen for someone with limited mobility.
• Emphasize the ergonomic design of the pen for comfortable grip

• Highlight the smooth writing experience for effortless use

• Demonstrate how the pen can be easily operated with one hand
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Q1. How is work life balance?
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Q2. How is the work culture?
Ans. 
The work culture is collaborative, supportive, and focused on continuous improvement, fostering a positive environment for all employees.
• Team Collaboration: Employees often work in teams to solve customer issues, enhancing communication skills.

• Supportive Environment: Regular feedback sessions help employees grow and feel valued.

• Diversity and Inclusion: The company promotes a diverse workforce, encouraging different per...read more
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