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American Express Customer Support Executive Interview Questions and Answers

Updated 31 Jul 2022

American Express Customer Support Executive Interview Experiences

1 interview found

I applied via Naukri.com and was interviewed in Jan 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. They ask very quick question like, why you wanna switch & would you be able to work in shifts.
Round 3 - Aptitude Test 

This was like, V&A round.
Quite easy you are doing it with focus.

Interview Preparation Tips

Interview preparation tips for other job seekers - Give your best, forgot about result.
We always do like, thinking how we sre performing while interviewing. So it's better focus on one thing st a time.

Interview questions from similar companies

I applied via Recruitment Consulltant and was interviewed before Feb 2021. There was 1 interview round.

Round 1 - HR 

(5 Questions)

  • Q1. Why are you looking for a change?
  • Ans. 

    Seeking new challenges and growth opportunities in a different organization.

    • Looking for a change to expand my skill set and knowledge.

    • Seeking a more challenging role that aligns with my career goals.

    • Wanting to work in a different industry to gain new experiences.

    • Desire to work in a company with a better work-life balance.

    • Seeking better compensation and benefits.

    • Wanting to work in a more supportive and collaborative tea

  • Answered by AI
  • Q2. What are your salary expectations?
  • Ans. 

    I expect a competitive salary based on my experience and skills.

    • I am looking for a salary that reflects my qualifications and the responsibilities of the role.

    • I have researched the average salary range for Customer Service Executives in this industry.

    • I am open to negotiation and would like to discuss the salary package further.

    • I believe that fair compensation is important for job satisfaction and motivation.

  • Answered by AI
  • Q3. Share details of your previous job.
  • Ans. 

    I worked as a Customer Service Executive at XYZ Company.

    • Handled customer inquiries and complaints via phone, email, and chat

    • Provided product information and resolved customer issues

    • Maintained accurate records of customer interactions and transactions

    • Collaborated with other departments to ensure customer satisfaction

    • Received positive feedback from customers for excellent service

    • Achieved monthly targets for customer sati

  • Answered by AI
  • Q4. Why should we hire you?
  • Ans. 

    I have excellent communication skills, a strong customer focus, and a proven track record in delivering exceptional customer service.

    • I have a friendly and approachable demeanor, which helps me build rapport with customers.

    • I am a good listener and can empathize with customers' concerns and needs.

    • I am highly organized and can handle multiple tasks efficiently.

    • I have a problem-solving mindset and can think quickly on my f...

  • Answered by AI
  • Q5. Tell me about yourself.
  • Ans. 

    I am a dedicated and experienced Customer Service Executive with a strong background in providing exceptional customer support.

    • Over 5 years of experience in the customer service industry

    • Proficient in handling customer inquiries, complaints, and resolving issues

    • Skilled in building positive relationships with customers

    • Excellent communication and problem-solving skills

    • Ability to work well under pressure and in a fast-pace

  • Answered by AI

Interview Preparation Tips

Topics to prepare for JPMorgan Chase & Co. Customer Service Executive interview:
  • Interviewing
  • Communication Skills
Interview preparation tips for other job seekers - Prepare for the most common questions like information abour yourself and job profile in previous companies if any. Be precise and to the point, but conversational.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Dec 2023. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Educational details
  • Q2. Background experience
Round 2 - One-on-one 

(2 Questions)

  • Q1. Process related questions
  • Q2. Behavioral question
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me something about yourself which is not on your resume?
  • Q2. Which metric is important? AHT or CSAT?
  • Ans. 

    CSAT is more important as it directly measures customer satisfaction, while AHT only measures efficiency.

    • CSAT directly reflects how satisfied customers are with the service provided

    • AHT only measures the efficiency of handling customer inquiries, not the quality of service

    • Focusing on CSAT can lead to improved customer loyalty and retention

    • AHT can be important for operational efficiency, but should not be prioritized ove

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Smart and Honest, rest all will work out automatically and you're in 💼
Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Recruitment Consulltant and was interviewed before Apr 2023. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Why would you like to apply here
  • Q2. Tell me something about yourself
Round 2 - One-on-one 

(1 Question)

  • Q1. Explain the gap in employment during covid

Interview Preparation Tips

Interview preparation tips for other job seekers - Strict with silly things, got rejected for working as a freelance worker during the covid lockdown, seems like the interviewer expects everyone to have great prestigious jobs during hard times
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Behavioral 

(1 Question)

  • Q1. What describes you best

Interview Preparation Tips

Interview preparation tips for other job seekers - You should be good in English and you should have knowledge for the role you are applying.

Interview Questionnaire 

2 Questions

  • Q1. Tell me something about yourself?
  • Q2. As a next question, the interviewer has displayed 3 pictures of adventure sports and asked me to speak about them.

Interview Preparation Tips

Interview preparation tips for other job seekers - To answer the first question, remember always what you are at the moment. I mean if you are a fresher or having some work experience.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Jul 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

Topics shared at that moment we have to speak for 2mins

Round 3 - One-on-one 

(2 Questions)

  • Q1. Tell about yourself
  • Q2. Why do you want to work here

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and honest

I applied via Job Fair and was interviewed in Dec 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Assessments 

(1 Question)

  • Q1. I got a call in assessment wanted to resolve the credit card issue of the customer where the amout was getting credited automatically.......i resolved the issue by giving the resolution from checking the u...
  • Ans. In assessment they have given the key points ...by checking the points of the previous transmission of the cx .
  • Answered Anonymously
Round 3 - One-on-one 

(1 Question)

  • Q1. I spoke to HR they asked me about self introduction and gave a topic to talk .what do u know about banking ? And asked me some questions based o credit card
  • Ans. I gave introduction about myseft about my education and by work experience about my precious job .....and spoke on the topking which was given about banking ....and spoke about credit card on ny Dailey bases
  • Answered Anonymously

Interview Preparation Tips

Topics to prepare for HSBC Group Customer Service Executive interview:
  • Customer Service
  • Technical Support
  • Credit
  • Issue resolution
  • Social Media
  • Telecommunication
  • Flexible
  • C++
  • C programing
Interview preparation tips for other job seekers - I request to check my assessment of the interview and give me update please . Job is very much important fr me it will be very much helpful

I applied via Company Website and was interviewed in Sep 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Need to speak on any topic, more focus on communication
Round 3 - One-on-one 

(1 Question)

  • Q1. Be confident in your conversation, never give fake experiences they do a thorough background check

Interview Preparation Tips

Interview preparation tips for other job seekers - an excellent company can learn a lot. you will learn lot about corp[orate world .

American Express Interview FAQs

How many rounds are there in American Express Customer Support Executive interview?
American Express interview process usually has 3 rounds. The most common rounds in the American Express interview process are Resume Shortlist, One-on-one Round and Aptitude Test.

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American Express Customer Support Executive Salary
based on 18 salaries
₹4.2 L/yr - ₹8.5 L/yr
119% more than the average Customer Support Executive Salary in India
View more details

American Express Customer Support Executive Reviews and Ratings

based on 5 reviews

3.3/5

Rating in categories

3.3

Skill development

2.9

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3.7

Salary

1.5

Job security

3.4

Company culture

3.3

Promotions

3.3

Work satisfaction

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