Motilal Oswal Financial Services Customer Support Executive Interview Questions and Answers

Q1. Tell me something about this process
Ans. 
The process involves providing assistance and resolving issues for customers through various communication channels.
• Customer support executives handle customer inquiries and complaints

• They provide information about products or services

• They troubleshoot technical issues and escalate complex problems to higher levels

• Communication channels include phone, email, chat, and social media

• Customer satisfaction and retention are
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Q2. What is your strength
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Basic grammar test and written test

Q1. Tell me about your self
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Q2. What do know about our company
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Q3. What is provided fund & how it's works in India
Ans. 
Provident Fund (PF) is a retirement savings scheme in India where both employees and employers contribute a portion of the employee's salary.
• Employees contribute a percentage of their salary towards the Provident Fund.

• Employers also contribute an equal amount to the employee's Provident Fund.

• The accumulated amount in the Provident Fund can be withdrawn by the employee upon retirement or resignation.

• The Provident Fund i...read more
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Q4. Can you differentiate US & INDIAN PF process
Ans. 
US and Indian PF processes differ in eligibility criteria, contribution rates, withdrawal rules, and tax implications.
• US PF is known as 401(k) while Indian PF is known as EPF

• US PF contributions are typically made by both employer and employee, while Indian PF contributions are primarily made by the employer

• US PF allows for loans and hardship withdrawals, while Indian PF has stricter withdrawal rules

• US PF contributions ...read more
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Q5. Why do you want to looking for a job change
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Q6. What is smart work.
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Q7. How you are feeling today & how is your experience today at empower
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Q1. Tell me something about yourself which is not on your resume?
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Q2. Which metric is important? AHT or CSAT?
Ans. 
CSAT is more important as it directly measures customer satisfaction, while AHT only measures efficiency.
• CSAT directly reflects how satisfied customers are with the service provided

• AHT only measures the efficiency of handling customer inquiries, not the quality of service

• Focusing on CSAT can lead to improved customer loyalty and retention

• AHT can be important for operational efficiency, but should not be prioritized ove
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Q1. Tell me about yourself and your experience?
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Q2. Why did you leave your last organization?
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Q1. Why you choose work at Bajaj capital
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Q1. Basic about profile previous experience etc
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Q2. Basic about introduction last experience
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Q3. Sales profile products and Marketing in field
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Like reasoning, maths, nbfc related questions

Q1. Computer test like nbfc related
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Q1. Why we choose to you in our company. Etc etc
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Aptitude test test test test test

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