World Network Services Associate Operations Lead Interview Questions and Answers

Q1. How you are doing SLA Management
Ans. 
SLA management involves monitoring and ensuring compliance with service level agreements.
• Define clear SLAs with stakeholders

• Monitor performance metrics regularly

• Identify and address any deviations from SLAs

• Implement corrective actions to improve SLA compliance

• Communicate with stakeholders to manage expectations

• Use technology tools for tracking and reporting

• Provide regular reports on SLA performance
Answered by AI
Add your answer
Q2. They are asking situational questions for capacity planner
Add your answer
Q3. About previous experience in bpo domain
Add your answer
Q4. How to calculate the quality
Ans. 
Quality can be calculated by measuring the conformance to requirements and customer satisfaction.
• Quality can be measured by evaluating the extent to which a product or service meets the specified requirements.

• Customer satisfaction surveys can provide insights into the quality of a product or service.

• Defect rates, error rates, and rework rates can be used as indicators of quality.

• Quality can also be assessed through fee...read more
Answered by AI
Add your answer

Q1. Technical round was taken by the 2 operation managers. Quotations asked related to accounting entries, excel formulas, application based questions.
Add your answer
Q2. What is accounting entry for an invoice booking, accrual, prepayment and depreciation.
Ans. 
Accounting entries for invoice booking, accrual, prepayment, and depreciation.
• Invoice booking: Debit accounts payable, credit expense or asset account.

• Accrual: Debit expense or asset account, credit accrual account.

• Prepayment: Debit prepayment account, credit cash or accounts payable.

• Depreciation: Debit depreciation expense, credit accumulated depreciation.
Answered by AI
Add your answer
Q3. Excel formulas to club two cell values and what are limitations of VLOOKUP formula.
Ans. 
Excel formulas to club two cell values and limitations of VLOOKUP formula.
• To combine two cell values in Excel, you can use the CONCATENATE function or the ampersand (&) operator.

• Example: =CONCATENATE(A1, B1) or =A1&B1

• VLOOKUP is a powerful Excel function used to search for a value in a table and return a corresponding value from another column.

• Limitations of VLOOKUP include: it only searches in the leftmost column of th...read more
Answered by AI
Add your answer

Q1. Tell us about yourself
Add your answer

Q1. What made me to look for other job options?
Add your answer

Q1. What is the reason for joining Facility Service?
Add your answer

Q1. Salary Discussion
Add your answer

It was calculus,observation,

Q1. Toughest situation of life and how you dealt with it
Add your answer
Q2. Are you comfortable in working in graveyard shift
Add your answer

Q1. Tell me about your self
Ans. 
I am a highly motivated and detail-oriented individual with a strong background in operations management.
• I have a Bachelor's degree in Business Administration with a focus on operations management.

• I have experience working in a fast-paced operations environment, where I successfully managed multiple projects and ensured smooth operations.

• I am skilled in analyzing data, identifying areas for improvement, and implementin...read more
Answered by AI
Add your answer
Q2. Tell me about corona virus
Add your answer
Q3. What has loss dueto COVID 19
Ans. 
COVID-19 has caused significant loss in terms of human lives, economic stability, and mental health.
• Loss of human lives due to the virus and related complications

• Economic instability caused by lockdowns and reduced business activity

• Mental health issues arising from isolation, fear, and uncertainty

• Disruption of education and social activities

• Increased burden on healthcare systems and frontline workers
Answered by AI
Add your answer

Q1. Brief about the company
Add your answer

Q1. Shrinkage and attrition
Add your answer
Q2. Planned and unplanned leaves
Add your answer

Q1. Self introduction
Add your answer
Q2. Speak on a topic for 2 minutes
Ans. 
The importance of effective communication in a team setting
• Effective communication is essential for team collaboration and productivity

• Clear and concise communication helps avoid misunderstandings and conflicts

• Active listening is a key component of effective communication

• Feedback should be given constructively to improve communication within the team
Answered by AI
Add your answer

Q1. Self introduction
Add your answer
Q2. Speak on a topic for 2 minutes
Ans. 
The importance of effective communication in a team
• Clear communication helps in avoiding misunderstandings and conflicts

• It fosters a positive work environment and boosts team morale

• Effective communication leads to better collaboration and productivity

• Examples: regular team meetings, open-door policy, active listening
Answered by AI
Add your answer
Q3. Grammatical test
Add your answer
Q4. What do you about our company
Add your answer
Q5. How you know about this job
Add your answer
Q6. How long you can stay with this organisation
Add your answer