World Network Services Associate Operations Executive Interview Questions and Answers

Q1. Introduction and experience
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Q1. Overall experience,reason for joining Provana
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Q1. Why leaving current organisation?
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Q1. How you are doing SLA Management
Ans. 
SLA management involves monitoring and ensuring compliance with service level agreements.
• Define clear SLAs with stakeholders

• Monitor performance metrics regularly

• Identify and address any deviations from SLAs

• Implement corrective actions to improve SLA compliance

• Communicate with stakeholders to manage expectations

• Use technology tools for tracking and reporting

• Provide regular reports on SLA performance
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Q2. They are asking situational questions for capacity planner
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Q3. About previous experience in bpo domain
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Q4. How to calculate the quality
Ans. 
Quality can be calculated by measuring the conformance to requirements and customer satisfaction.
• Quality can be measured by evaluating the extent to which a product or service meets the specified requirements.

• Customer satisfaction surveys can provide insights into the quality of a product or service.

• Defect rates, error rates, and rework rates can be used as indicators of quality.

• Quality can also be assessed through fee...read more
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Q1. Technical round was taken by the 2 operation managers. Quotations asked related to accounting entries, excel formulas, application based questions.
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Q2. What is accounting entry for an invoice booking, accrual, prepayment and depreciation.
Ans. 
Accounting entries for invoice booking, accrual, prepayment, and depreciation.
• Invoice booking: Debit accounts payable, credit expense or asset account.

• Accrual: Debit expense or asset account, credit accrual account.

• Prepayment: Debit prepayment account, credit cash or accounts payable.

• Depreciation: Debit depreciation expense, credit accumulated depreciation.
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Q3. Excel formulas to club two cell values and what are limitations of VLOOKUP formula.
Ans. 
Excel formulas to club two cell values and limitations of VLOOKUP formula.
• To combine two cell values in Excel, you can use the CONCATENATE function or the ampersand (&) operator.

• Example: =CONCATENATE(A1, B1) or =A1&B1

• VLOOKUP is a powerful Excel function used to search for a value in a table and return a corresponding value from another column.

• Limitations of VLOOKUP include: it only searches in the leftmost column of th...read more
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Q1. Tell us about yourself
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Q1. What made me to look for other job options?
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Q1. What is the reason for joining Facility Service?
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Q1. Salary Discussion
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It was calculus,observation,

Q1. Toughest situation of life and how you dealt with it
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Q2. Are you comfortable in working in graveyard shift
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Q1. Tell me about your self
Ans. 
I am a highly motivated and detail-oriented individual with a strong background in operations management.
• I have a Bachelor's degree in Business Administration with a focus on operations management.

• I have experience working in a fast-paced operations environment, where I successfully managed multiple projects and ensured smooth operations.

• I am skilled in analyzing data, identifying areas for improvement, and implementin...read more
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Q2. Tell me about corona virus
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Q3. What has loss dueto COVID 19
Ans. 
COVID-19 has caused significant loss in terms of human lives, economic stability, and mental health.
• Loss of human lives due to the virus and related complications

• Economic instability caused by lockdowns and reduced business activity

• Mental health issues arising from isolation, fear, and uncertainty

• Disruption of education and social activities

• Increased burden on healthcare systems and frontline workers
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Q1. Brief about the company
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Q1. Shrinkage and attrition
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Q2. Planned and unplanned leaves
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