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WNS Senior Customer Service Representative Interview Questions and Answers for Experienced
Updated
9 Dec 2022
1 interview found
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Senior Customer Service Representative Interview Questions
FAKIR MOHAMMAD SHAIKH
posted on 8 Dec 2022
Interview experience
Bad
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Recruitment Consulltant and was interviewed before Dec 2021.
3 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2
HR Round (1 Question)
- Q1. Tell us something about yourself Add Answer
3
One-on-one Round (1 Question)
- Q1. Will give anyone topic to speak Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Don't waste your time working with this organisation
Interview questions from similar companies
Senior Customer Service Representative Interview Questions
Concentrix Corporation
Anonymous
posted on 18 Jul 2024
Interview experience
Average
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Selected
I applied via Naukri.com and was interviewed in Jun 2024.
3 Interview Rounds
1
Aptitude Test Round
Its basically math and english
2
HR Round (2 Questions)
- Q1. Introduction of the candidate Add Answer
- Q2. Experience of the candidate View Answers (1)
3
One-on-one Round (1 Question)
- Q1. Client round happend Add Answer
Interview experience
Good
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Not Selected
I applied via Company Website and was interviewed in Aug 2023.
2 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2
One-on-one Round (2 Questions)
- Q1. Self introduction Add Answer
- Q2. Self introduction with manager Add Answer
Senior Customer Service Representative Interview Questions
Concentrix Corporation
Anonymous
posted on 23 Aug 2022
I applied via Recruitment Consulltant and was interviewed in Feb 2022.
4 Interview Rounds
1
HR Round (1 Question)
- Q1. Brief explanation about personal information and work experience Add Answer
2
Assignment Round
Amcat test about English knowledge
3
Aptitude Test Round
Voice and accent test
4
One-on-one Round (1 Question)
- Q1. Stability check , process knowledge Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Be brave and confident, make sure to revise few corporate based interview questions
Senior Customer Service Representative Interview Questions
Concentrix Corporation
priyanka sagar
posted on 23 Apr 2023
Interview experience
Good
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Recruitment Consulltant and was interviewed before Apr 2022.
4 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
2
Aptitude Test Round
Amcat test need to be give
3
HR Round (1 Question)
- Q1. About yourself and background details Add Answer
4
One-on-one Round (1 Question)
- Q1. Technical question Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Just be confident
Senior Customer Service Representative Interview Questions
Concentrix Corporation
Anonymous
posted on 23 Jan 2022
I applied via Recruitment Consulltant and was interviewed before Jan 2021.
1 Interview Round
1
One-on-one Round (2 Questions)
- Q1. Asked about the how do you think customer can be helped quickly Add Answer
- Q2. Tell me a scenario from your previous job role where you help a customer View Answers (1)
Interview Preparation Tips
Interview preparation tips for other job seekers - Amcat test then assisment then vna and ops round all were easy you can easily crack
Senior Customer Service Representative Interview Questions
Concentrix Corporation
Anonymous
posted on 23 Jan 2022
I applied via Recruitment Consulltant and was interviewed before Jan 2021.
1 Interview Round
1
One-on-one Round (2 Questions)
- Q1. Asked about the how do you think customer can be helped quickly Add Answer
- Q2. Tell me a scenario from your previous job role where you help a customer Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Amcat test then assisment then vna and ops round all were easy you can easily crack
Senior Customer Service Representative Interview Questions
Concentrix Corporation
Anonymous
posted on 23 Jan 2021
I applied via Walk-in
4 Interview Rounds
Interview Questions
- Q1. Previous experience, interests in customer service.
Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Stay confident with the answers.
Senior Customer Service Representative Interview Questions
Concentrix Corporation
Anonymous
posted on 17 Mar 2020
I applied via Recruitment Consultant and was interviewed in Feb 2020.
5 Interview Rounds
Interview Questions
- Q1. Why Concentrix ?
Add Answer
- Q2. What is customer service?
View Answers (1)
Interview Preparation Tips
Interview preparation tips for other job seekers - Be prepared for giving the grammar test in the 1st and 2nd round later people have to give typing test,online assessment then operation manager's round.
Don't be worried and write in easy words be make sure your punctuation is correct.
Don't exceed the words limit while writing essay or online assessment.
Don't be worried and write in easy words be make sure your punctuation is correct.
Don't exceed the words limit while writing essay or online assessment.
Senior Customer Service Representative Interview Questions
Teleperformance
Prabhat shukla
posted on 12 May 2018
5 Interview Rounds
Interview Questions
- Q1. Describe your locality
Add Answer
- Q2. Why this sectors
Add Answer
- Q3. Why did not opt for further study
Add Answer
- Q4. Salary expectation
Add Answer
- Q5. If you get 3 things to change in life what they would be?
Add Answer
- Q6. If you get 2 cr rs what will you do
View Answers (1)
- Q7. Handle a call of customer acting as a bank representative
View Answers (1)
- Q8. Why did not make career in your hobby
Add Answer
Interview Preparation Tips
Round: Operation round
Experience: Why are you leaving your job
What is salary expectation
Are you comfortable with shift timing
What do you know about the process
Experience: Why are you leaving your job
What is salary expectation
Are you comfortable with shift timing
What do you know about the process
WNS Interview FAQs
How many rounds are there in WNS Senior Customer Service Representative interview for experienced candidates?
WNS interview process for experienced candidates usually has 3 rounds. The most common rounds in the WNS interview process for experienced candidates are Resume Shortlist, HR and One-on-one Round.
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WNS Senior Customer Service Representative Reviews and Ratings
based on 7 reviews
Rating in categories
|
Senior Associate
11.5k
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|  ₹0.8 L/yr - ₹7.8 L/yr |
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Associate
3.9k
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| ₹1 L/yr - ₹7 L/yr |
|
Associate Lead
3k
salaries
| ₹2.7 L/yr - ₹11 L/yr |
|
Assistant Manager
2.9k
salaries
| ₹4 L/yr - ₹16 L/yr |
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| ₹1.1 L/yr - ₹7.5 L/yr |
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