WNS Senior Associate Analyst Interview Questions and Answers

Q1. What is yours favorite place?
Ans. 
My favorite place is a secluded beach with crystal clear waters and white sandy shores.
• Secluded beach

• Crystal clear waters

• White sandy shores
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Q2. What do you know about customer care
Ans. 
Customer care involves providing assistance and support to customers before, during, and after a purchase.
• Customer care focuses on meeting the needs and expectations of customers

• It involves listening to customer concerns and resolving issues in a timely manner

• Building relationships with customers to ensure satisfaction and loyalty

• Providing product information, assistance, and guidance to customers

• Handling customer inqu...read more
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Q3. Self introduction
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Q4. What is bpo.Why you want to work with
Ans. 
BPO stands for Business Process Outsourcing. I want to work in BPO because of the opportunities for growth, exposure to different industries, and development of communication skills.
• BPO involves contracting a third-party service provider to handle specific business processes, such as customer service, technical support, or back-office operations.

• Working in BPO provides opportunities for career growth and advancement, a...read more
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What type of weather you like

Q1. Tell me about your experience
Ans. 
I have over 5 years of experience in business development, including identifying new opportunities, building relationships, and closing deals.
• Identifying new business opportunities through market research and networking

• Building and maintaining relationships with clients and partners

• Negotiating and closing deals to drive revenue growth

• Developing and implementing strategic plans to expand business reach

• Analyzing market t
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Q2. How willing you contribute to the company
Ans. 
I am highly willing to contribute to the company and go above and beyond to help achieve its goals.
• I am always eager to take on new tasks and responsibilities

• I actively seek out opportunities to improve processes and contribute innovative ideas

• I am a team player and enjoy collaborating with colleagues to achieve success
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Q1. Tell me about your collage
Ans. 
I attended XYZ College where I studied Business Administration and graduated with honors.
• Studied Business Administration

• Graduated with honors

• Participated in various extracurricular activities
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Q2. Tell me avout your family
Ans. 
I come from a close-knit family of five, including my parents, older sister, and younger brother.
• My parents have always been supportive of my career choices and have instilled in me the values of hard work and perseverance.

• My older sister is a successful lawyer who I look up to for guidance and advice.

• My younger brother is currently studying engineering and we share a close bond despite the age gap.
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Q1. What is depreciation
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Q2. What is working capital
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Q1. Self introduction
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Q2. Work experience
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Q1. Tell about Bangalore
Ans. 
Bangalore is a vibrant city in southern India known for its pleasant climate, tech industry, and green spaces.
• Known as the Silicon Valley of India due to its thriving IT industry

• Home to many multinational corporations and tech startups

• Famous for its pleasant weather year-round

• Has a rich cultural heritage with historic landmarks and temples

• Known for its beautiful parks and gardens, such as Lalbagh Botanical Garden and C
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Q2. Talk on a topic
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Q1. Where u see yourself after 5 years
Ans. 
In 5 years, I see myself as a senior associate leading projects and mentoring junior team members.
• Advancing to a senior associate role

• Leading projects and teams

• Mentoring junior team members

• Continuing professional development through training and certifications
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Q2. Why u need this job
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Q1. Tell me something about yourself that's not on CV
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Q2. What are your expectations
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Q1. Test familiarity with MS office tools
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Q2. Test ability to work with Avaya
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Q1. Scenario specific call listening
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I was asked to read an article infront of the leadership team. They asked me questions about what I read.