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Udaan Customer Service Manager Interview Questions and Answers
Udaan Customer Service Manager Interview Experiences
1 interview found
Anonymous
(1 Question)
- Q1. Not confirmed not confirmed not confirmed not confirmed not confirmed
(1 Question)
- Q1. Not confirmed Not confirmed not confirmed
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(2 Questions)
- Q1. Tell about typing speed
- Ans.
My typing speed is 80 words per minute with 98% accuracy.
Typing speed: 80 words per minute
Accuracy: 98%
Experience with typing reports, emails, and documents efficiently
- Q2. How to handle late delivery
- Ans.
Handle late delivery by communicating with the customer, offering solutions, and ensuring future deliveries are on time.
Communicate with the customer about the delay and apologize for the inconvenience.
Offer solutions such as a discount on the next purchase or expedited shipping.
Ensure future deliveries are on time by monitoring the process closely and addressing any issues promptly.
I applied via Recruitment Consulltant and was interviewed before Nov 2021. There were 4 interview rounds.
(1 Question)
- Q1. Describe yourself using adjectives
(1 Question)
- Q1. What are your top weaknesses
(1 Question)
- Q1. Why do I want to join
Interview Preparation Tips
I applied via Company Website and was interviewed before Jun 2020. There were 3 interview rounds.
Interview Questionnaire
2 Questions
- Q1. About previous work experience
- Q2. About process improvements
Interview Preparation Tips
I applied via Referral and was interviewed before Sep 2020. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. Tell me abt yourself
- Q2. Achievements in past
Interview Preparation Tips
I applied via Referral and was interviewed in Oct 2019. There was 1 interview round.
Interview Questionnaire
5 Questions
- Q1. All questions related Warehouse and Inventory Team Management
- Q2. Experience about warehouse
- Ans.
I have 5 years of experience managing warehouse operations, including inventory control, shipping/receiving, and staff supervision.
Implemented efficient inventory management system to reduce errors and improve accuracy
Led team in achieving 99% on-time shipping rate by optimizing workflow processes
Trained staff on safety protocols and equipment operation to ensure compliance with OSHA regulations
- Q3. Vendor management, business development
- Q4. Loss prevention
- Q5. E commerce system
Interview Preparation Tips
I applied via Recruitment Consultant and was interviewed in Nov 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. Tell me about your Journey
- Ans. Share your schooling to present job summary, then share role and responsibilities. Achievement and share you are best in what
Interview Preparation Tips
Interview Questionnaire
1 Question
- Q1. Ask experience for sale
Interview Preparation Tips
I applied via Recruitment Consultant and was interviewed in Mar 2021. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. Be confident First, Some basic excel knowledge is mandatory for all operational works
Interview Preparation Tips
Selected
I applied via Walk-in and was interviewed before Jun 2023. There were 2 interview rounds.
How to maintain the store ? And How remove the bad stock?
(2 Questions)
- Q1. How to maintain the store
- Ans.
Maintaining the store involves ensuring cleanliness, organization, inventory management, and customer satisfaction.
Regularly clean and organize the store to create a welcoming environment for customers
Implement efficient inventory management practices to avoid stockouts and overstocking
Train and motivate staff to provide excellent customer service
Monitor sales trends and adjust product displays accordingly
Regularly ins...
- Q2. How to remove the bad stock
- Ans.
To remove bad stock, conduct regular inventory audits, identify slow-moving items, negotiate with suppliers for returns or exchanges, and implement a clearance sale strategy.
Conduct regular inventory audits to identify bad stock
Identify slow-moving items and take necessary actions
Negotiate with suppliers for returns or exchanges
Implement a clearance sale strategy to move out bad stock quickly
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