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Tim Hortons Interview Questions and Answers

Updated 28 Feb 2025
Popular Designations

11 Interview questions

A Shift Manager was asked 5mo ago
Q. What is team handling?
Ans. 

Team handling involves managing a group to achieve goals through effective communication, motivation, and conflict resolution.

  • Establish clear roles and responsibilities to enhance accountability.

  • Foster open communication to encourage team members to share ideas and concerns.

  • Implement regular feedback sessions to assess performance and address issues.

  • Encourage collaboration by organizing team-building activities, s...

View all Shift Manager interview questions
A Shift Manager was asked 5mo ago
Q. Why should we hire you?
Ans. 

I bring strong leadership skills, a proven track record in team management, and a commitment to operational excellence.

  • Extensive experience in managing teams, demonstrated by successfully leading a team of 15 in a high-pressure retail environment.

  • Proven ability to improve operational efficiency, as shown by implementing a new inventory system that reduced stock discrepancies by 30%.

  • Strong communication skills, evi...

View all Shift Manager interview questions
A Restaurant Manager was asked 7mo ago
Q. How do you maintain TMTO in the store?
Ans. 

Maintaining TMTO (Time, Motion, Task, and Organization) in the store is crucial for efficiency and productivity.

  • Implement efficient scheduling to ensure tasks are completed in a timely manner.

  • Train staff on proper time management techniques and prioritize tasks.

  • Regularly review and optimize workflows to eliminate unnecessary steps and improve efficiency.

  • Utilize technology such as POS systems and inventory manageme...

View all Restaurant Manager interview questions
An Executive was asked 11mo ago
Q. What is your overall experience in accounting?
Ans. 

Over 10 years of experience in accounting, including roles in public accounting firms and corporate finance departments.

  • Managed financial reporting and analysis for multiple companies

  • Led budgeting and forecasting processes

  • Implemented cost-saving initiatives

  • Ensured compliance with GAAP and regulatory requirements

View all Executive interview questions
A Barista Coffee Maker was asked
Q. What is the difference between a cappuccino and a latte?
Ans. 

Cappuccino has equal parts of espresso, steamed milk, and milk foam, while latte has more steamed milk and a thin layer of foam on top.

  • Cappuccino has equal parts of espresso, steamed milk, and milk foam

  • Latte has more steamed milk and a thin layer of foam on top

  • Cappuccino is typically served in smaller cups than lattes

  • Cappuccinos are often topped with cocoa powder or cinnamon, while lattes may have latte art on top

View all Barista Coffee Maker interview questions
A Barista Coffee Maker was asked
Q. How would you handle a situation where you accidentally served a non-vegetarian sandwich to a customer who is vegetarian and is very upset?
Ans. 

Handle customer complaints about receiving non-vegetarian sandwich as a vegetarian customer.

  • Apologize sincerely for the mistake and assure the customer that it will not happen again.

  • Offer to replace the non-vegetarian sandwich with a vegetarian option or provide a refund.

  • Listen to the customer's concerns and try to empathize with their situation.

  • Stay calm and composed, even if the customer is aggressive, and avoid...

View all Barista Coffee Maker interview questions
A Deputy Learning and Development Manager was asked
Q. What if operations do not support you?
Ans. 

It is important to build relationships and communicate effectively with operations to gain their support.

  • Build relationships with key stakeholders in operations to understand their concerns and priorities

  • Communicate the benefits of learning and development initiatives to operations in terms of improved performance and efficiency

  • Seek feedback from operations on their training needs and tailor programs to meet their...

View all Deputy Learning and Development Manager interview questions
Are these interview questions helpful?
A Deputy Learning and Development Manager was asked
Q. How do you integrate with operations?
Ans. 

I build strong relationships with operations through open communication, collaboration, and understanding of their needs.

  • Regular communication with operations team to understand their challenges and needs

  • Collaborating on projects and initiatives to support operational goals

  • Providing training and development opportunities tailored to operations' specific needs

  • Seeking feedback and actively listening to concerns to a...

View all Deputy Learning and Development Manager interview questions
A Senior Shift Manager was asked
Q. What is the allowance policy of this company?
Ans. 

The company offers various allowances to its employees based on their job roles and responsibilities.

  • The company provides travel allowance to employees who frequently travel for work

  • Employees who work in hazardous environments are given a risk allowance

  • There is a meal allowance for employees who work overtime

  • The company also offers a housing allowance for employees who live far from the workplace

  • Allowances are rev...

View all Senior Shift Manager interview questions
A HR Manager was asked
Q. Sources of hiring? Use of social media in hiring? Number of hires per month?
Ans. 

Sources of hiring include job boards, employee referrals, recruitment agencies. Social media is used for recruitment. Number of hires per month varies.

  • Job boards such as Indeed, Glassdoor, LinkedIn are common sources for hiring

  • Employee referrals are a valuable source of hires as they tend to be a good fit culturally

  • Recruitment agencies can help in sourcing candidates for specialized roles

  • Social media platforms lik...

View all HR Manager interview questions

Tim Hortons Interview Experiences

14 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
More than 8 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Apr 2024. There were 3 interview rounds.

Round 1 - HR 

(3 Questions)

  • Q1. Self Introduction
  • Q2. Knowledge about profit and loss
  • Q3. Team training and development
Round 2 - One-on-one 

(4 Questions)

  • Q1. About last Company and achievements
  • Q2. Profit and loss statement in details
  • Ans. 

    A profit and loss statement is a financial document that summarizes a company's revenues, expenses, and profits/losses over a specific period of time.

    • Includes revenue from sales, cost of goods sold, operating expenses, and net income/loss

    • Helps analyze financial performance and make informed business decisions

    • Used by stakeholders, investors, and management to assess the company's profitability

    • Example: Revenue - $100,000...

  • Answered by AI
  • Q3. Team handling and team member engagement points
  • Q4. How to maintain TMTO in the store
  • Ans. 

    Maintaining TMTO (Time, Motion, Task, and Organization) in the store is crucial for efficiency and productivity.

    • Implement efficient scheduling to ensure tasks are completed in a timely manner.

    • Train staff on proper time management techniques and prioritize tasks.

    • Regularly review and optimize workflows to eliminate unnecessary steps and improve efficiency.

    • Utilize technology such as POS systems and inventory management so...

  • Answered by AI
Round 3 - One-on-one 

(5 Questions)

  • Q1. About last company sale , Ebitda and PNL
  • Q2. Career Achievements
  • Q3. How flexible to relocate
  • Ans. 

    I am open to relocating for the right opportunity.

    • I am willing to relocate for the right career advancement

    • I have relocated for previous job opportunities

    • I am open to exploring new locations for personal growth

  • Answered by AI
  • Q4. About family background
  • Q5. All the expense head and their percentage in PNL

Interview Preparation Tips

Interview preparation tips for other job seekers - Deep knowledge of PNL , strong communication skills, win win attitude, flexible for any location, sale oriented, Leadership skill.

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Jan 2025.

Round 1 - HR 

(2 Questions)

  • Q1. Why we are you
  • Q2. About experience
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Indeed and was interviewed in May 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about a time you have to deal with difficult problem
  • Q2. Typical behaviroual question, used STR approach

Interview Preparation Tips

Interview preparation tips for other job seekers - be yourself and show your personality

Executive Interview Questions & Answers

user image Anonymous

posted on 1 Jul 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about your self
  • Ans. 

    I am a highly motivated and experienced professional with a strong background in project management and team leadership.

    • Over 10 years of experience in project management

    • Proven track record of successfully leading cross-functional teams

    • Strong communication and problem-solving skills

    • Certified Project Management Professional (PMP)

    • Previously managed a $5 million project for a Fortune 500 company

  • Answered by AI
  • Q2. Overall experience in accounting
  • Ans. 

    Over 10 years of experience in accounting, including roles in public accounting firms and corporate finance departments.

    • Managed financial reporting and analysis for multiple companies

    • Led budgeting and forecasting processes

    • Implemented cost-saving initiatives

    • Ensured compliance with GAAP and regulatory requirements

  • Answered by AI

HR Manager Interview Questions & Answers

user image Anonymous

posted on 11 Mar 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Mar 2023. There were 2 interview rounds.

Round 1 - One-on-one 

(3 Questions)

  • Q1. Tell us about your past experience and HR skills?
  • Q2. Detailed questions over labour cost, attrition data, retention strategies and ability to work independently?
  • Q3. Sources of hiring? Use of social media in hiring? Number of hires per month?
  • Ans. 

    Sources of hiring include job boards, employee referrals, recruitment agencies. Social media is used for recruitment. Number of hires per month varies.

    • Job boards such as Indeed, Glassdoor, LinkedIn are common sources for hiring

    • Employee referrals are a valuable source of hires as they tend to be a good fit culturally

    • Recruitment agencies can help in sourcing candidates for specialized roles

    • Social media platforms like Lin...

  • Answered by AI
Round 2 - One-on-one 

(3 Questions)

  • Q1. Brief introduction about the past experience and companies? Specifically checked for experience with MNC brands
  • Q2. Have you done bulk hiring? What are the modes used for bulk hiring? Hiring through consultants?
  • Q3. Reason for job change? Previous company's reporting manager?

Interview Preparation Tips

Interview preparation tips for other job seekers - It is advisable to apply for this job when you have relevant experience in cafe / restaurant industry. It is an individual level job wherein you work independently in your profile. Be strong with your numbers in terms of hiring, attrition and other related datasets.
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed before Oct 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(4 Questions)

  • Q1. Tell me somthing about yourself
  • Q2. How many years of experience do yoj have?
  • Q3. You current CTC and expectations?
  • Q4. Where do you staty
Round 3 - Technical 

(4 Questions)

  • Q1. What kind of trainings do you do
  • Q2. How do you gel-up with operations?
  • Ans. 

    I build strong relationships with operations through open communication, collaboration, and understanding of their needs.

    • Regular communication with operations team to understand their challenges and needs

    • Collaborating on projects and initiatives to support operational goals

    • Providing training and development opportunities tailored to operations' specific needs

    • Seeking feedback and actively listening to concerns to addres...

  • Answered by AI
  • Q3. What if operations do not support you?
  • Ans. 

    It is important to build relationships and communicate effectively with operations to gain their support.

    • Build relationships with key stakeholders in operations to understand their concerns and priorities

    • Communicate the benefits of learning and development initiatives to operations in terms of improved performance and efficiency

    • Seek feedback from operations on their training needs and tailor programs to meet their requ...

  • Answered by AI
  • Q4. What will you do to check the understanding of staff?
Round 4 - Assignment 

I prepared a ppt based on any topic of my choice and need to present it to the HR and L&D team.

Interview Preparation Tips

Topics to prepare for Tim Hortons Deputy Learning and Development Manager interview:
  • Coffee
  • Customer Service
  • Soft Skills Training
  • Process Training
Interview preparation tips for other job seekers - The interviews went well, however, don't expect a call from HR incase they will reject you, you have to crosscheck
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before Jan 2024.

Round 1 - One-on-one 

(2 Questions)

  • Q1. What challenges did you encounter in your previous job role in India?
  • Ans. 

    Managing a diverse team, adapting to cultural differences, handling customer complaints.

    • Managing a diverse team with different work styles and communication preferences

    • Adapting to cultural differences in the workplace and understanding varying expectations

    • Handling customer complaints effectively and ensuring customer satisfaction

    • Dealing with language barriers and ensuring clear communication with staff and customers

  • Answered by AI
  • Q2. What actions would you take to motivate and challenge your team to improve performance?
  • Ans. 

    To motivate and challenge my team, I would implement a combination of recognition, goal-setting, training, and team-building activities.

    • Provide regular feedback and recognition for good performance

    • Set clear and achievable goals for individuals and the team as a whole

    • Offer opportunities for training and professional development

    • Organize team-building activities to foster camaraderie and collaboration

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Stay calm and be honest, as the person on the other side is judging based on your voice.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Apr 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me something about your self
  • Q2. Your previous work profile
Round 3 - One-on-one 

(1 Question)

  • Q1. Over all work profile, personal background,

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident

Shift Manager Interview Questions & Answers

user image Dalwinder Kumar

posted on 8 Jan 2025

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Jan 2024. There were 3 interview rounds.

Round 1 - HR 

(5 Questions)

  • Q1. What is your name and where are you from?
  • Q2. In which companies have you worked, and how much experience do you have?
  • Q3. Why do we hire you
  • Ans. 

    I bring strong leadership skills, a proven track record in team management, and a commitment to operational excellence.

    • Extensive experience in managing teams, demonstrated by successfully leading a team of 15 in a high-pressure retail environment.

    • Proven ability to improve operational efficiency, as shown by implementing a new inventory system that reduced stock discrepancies by 30%.

    • Strong communication skills, evidence...

  • Answered by AI
  • Q4. What are Your strengths,what can you do some different
  • Q5. What is team handling
  • Ans. 

    Team handling involves managing a group to achieve goals through effective communication, motivation, and conflict resolution.

    • Establish clear roles and responsibilities to enhance accountability.

    • Foster open communication to encourage team members to share ideas and concerns.

    • Implement regular feedback sessions to assess performance and address issues.

    • Encourage collaboration by organizing team-building activities, such a...

  • Answered by AI
Round 2 - Case Study 

The issue of bottle back situations in restaurant operations and their potential solutions.

Round 3 - Group Discussion 

Please provide details about your family and their occupations.

Interview Preparation Tips

Interview preparation tips for other job seekers - They can request any type of work to be completed, including cleaning and long shifts.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before May 2023. There were 2 interview rounds.

Round 1 - Assignment 

In store training who to make cappuccino

Round 2 - HR 

(7 Questions)

  • Q1. Tell me about your self first a fall thankyou giving this opportunity so my name is himanshu rawat I am in 28 year old I am good learner I have positive attitude I know how to handle team mates you talking...
  • Ans. Good I have good communication skills I know how to handle customer complaints
  • Answered Anonymously
  • Q2. Tell me different between cappuccino and latte
  • Ans. 

    Cappuccino has equal parts of espresso, steamed milk, and milk foam, while latte has more steamed milk and a thin layer of foam on top.

    • Cappuccino has equal parts of espresso, steamed milk, and milk foam

    • Latte has more steamed milk and a thin layer of foam on top

    • Cappuccino is typically served in smaller cups than lattes

    • Cappuccinos are often topped with cocoa powder or cinnamon, while lattes may have latte art on top

  • Answered by AI
  • Q3. What salary you expect
  • Q4. Where do you live
  • Ans. 

    I live in a vibrant city known for its coffee culture, where every corner has a cozy café and the aroma of freshly brewed coffee fills the air.

    • The city is surrounded by beautiful parks, perfect for enjoying a cup of coffee outdoors.

    • There are numerous local roasteries that offer unique blends and flavors.

    • I often visit a café that hosts open mic nights, creating a lively community atmosphere.

    • The neighborhood is walkable,...

  • Answered by AI
  • Q5. What is your last salary in which company
  • Ans. 

    My last salary was $40,000 at Brewed Awakening, where I honed my barista skills and customer service expertise.

    • Worked at Brewed Awakening for 2 years, focusing on espresso preparation and latte art.

    • Achieved a 20% increase in customer satisfaction ratings during my tenure.

    • Participated in coffee tasting events, enhancing my knowledge of different coffee beans.

  • Answered by AI
  • Q6. What is your age
  • Q7. How to handle customer complaints customer are pure vegetarian and you give a non veg sandwich so this time how to the handle customer and customer was very aggressive
  • Ans. 

    Handle customer complaints about receiving non-vegetarian sandwich as a vegetarian customer.

    • Apologize sincerely for the mistake and assure the customer that it will not happen again.

    • Offer to replace the non-vegetarian sandwich with a vegetarian option or provide a refund.

    • Listen to the customer's concerns and try to empathize with their situation.

    • Stay calm and composed, even if the customer is aggressive, and avoid esca...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Good communication skills behaviour body language positive attitude that's it

Top trending discussions

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Interview Tips & Stories
2w
toobluntforu
·
works at
Cvent
Can speak English, can’t deliver in interviews
I feel like I can't speak fluently during interviews. I do know english well and use it daily to communicate, but the moment I'm in an interview, I just get stuck. since it's not my first language, I struggle to express what I actually feel. I know the answer in my head, but I just can’t deliver it properly at that moment. Please guide me
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Tim Hortons Interview FAQs

How many rounds are there in Tim Hortons interview?
Tim Hortons interview process usually has 2 rounds. The most common rounds in the Tim Hortons interview process are One-on-one Round, HR and Resume Shortlist.
How to prepare for Tim Hortons interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Tim Hortons. The most common topics and skills that interviewers at Tim Hortons expect are QSR, Inventory Management, Restaurant Management, Shift Management and Hospitality.
What are the top questions asked in Tim Hortons interview?

Some of the top questions asked at the Tim Hortons interview -

  1. How to handle customer complaints customer are pure vegetarian and you give a n...read more
  2. How do you gel-up with operatio...read more
  3. What if operations do not support y...read more
How long is the Tim Hortons interview process?

The duration of Tim Hortons interview process can vary, but typically it takes about less than 2 weeks to complete.

Tell us how to improve this page.

Overall Interview Experience Rating

4.5/5

based on 22 interview experiences

Difficulty level

Easy 33%
Moderate 58%
Hard 8%

Duration

Less than 2 weeks 75%
2-4 weeks 17%
More than 8 weeks 8%
View more

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Tim Hortons Reviews and Ratings

based on 125 reviews

3.2/5

Rating in categories

3.1

Skill development

3.0

Work-life balance

3.4

Salary

3.0

Job security

2.9

Company culture

2.8

Promotions

2.9

Work satisfaction

Explore 125 Reviews and Ratings
Finance Controller ( Senior Manager)

Mumbai

8-12 Yrs

Not Disclosed

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