Tim Hortons
Square Feet Realtors Interview Questions and Answers
Q1. How to handle customer complaints customer are pure vegetarian and you give a non veg sandwich so this time how to the handle customer and customer was very aggressive
Handle customer complaints about receiving non-vegetarian sandwich as a vegetarian customer.
Apologize sincerely for the mistake and assure the customer that it will not happen again.
Offer to replace the non-vegetarian sandwich with a vegetarian option or provide a refund.
Listen to the customer's concerns and try to empathize with their situation.
Stay calm and composed, even if the customer is aggressive, and avoid escalating the situation.
Thank the customer for bringing the i...read more
Q2. How do you gel-up with operations?
I build strong relationships with operations through open communication, collaboration, and understanding of their needs.
Regular communication with operations team to understand their challenges and needs
Collaborating on projects and initiatives to support operational goals
Providing training and development opportunities tailored to operations' specific needs
Seeking feedback and actively listening to concerns to address any issues promptly
Building trust and rapport through co...read more
Q3. What if operations do not support you?
It is important to build relationships and communicate effectively with operations to gain their support.
Build relationships with key stakeholders in operations to understand their concerns and priorities
Communicate the benefits of learning and development initiatives to operations in terms of improved performance and efficiency
Seek feedback from operations on their training needs and tailor programs to meet their requirements
Provide regular updates on the impact of learning ...read more
Q4. Tell me different between cappuccino and latte
Cappuccino has equal parts of espresso, steamed milk, and milk foam, while latte has more steamed milk and a thin layer of foam on top.
Cappuccino has equal parts of espresso, steamed milk, and milk foam
Latte has more steamed milk and a thin layer of foam on top
Cappuccino is typically served in smaller cups than lattes
Cappuccinos are often topped with cocoa powder or cinnamon, while lattes may have latte art on top
Q5. Sources of hiring? Use of social media in hiring? Number of hires per month?
Sources of hiring include job boards, employee referrals, recruitment agencies. Social media is used for recruitment. Number of hires per month varies.
Job boards such as Indeed, Glassdoor, LinkedIn are common sources for hiring
Employee referrals are a valuable source of hires as they tend to be a good fit culturally
Recruitment agencies can help in sourcing candidates for specialized roles
Social media platforms like LinkedIn, Facebook, and Twitter are used for recruitment adve...read more
Q6. How to maintain TMTO in the store
Maintaining TMTO (Time, Motion, Task, and Organization) in the store is crucial for efficiency and productivity.
Implement efficient scheduling to ensure tasks are completed in a timely manner.
Train staff on proper time management techniques and prioritize tasks.
Regularly review and optimize workflows to eliminate unnecessary steps and improve efficiency.
Utilize technology such as POS systems and inventory management software to streamline processes.
Encourage open communicatio...read more
Q7. Profit and loss statement in details
A profit and loss statement is a financial document that summarizes a company's revenues, expenses, and profits/losses over a specific period of time.
Includes revenue from sales, cost of goods sold, operating expenses, and net income/loss
Helps analyze financial performance and make informed business decisions
Used by stakeholders, investors, and management to assess the company's profitability
Example: Revenue - $100,000, Cost of Goods Sold - $50,000, Operating Expenses - $30,0...read more
Q8. Overall experience in accounting
Over 10 years of experience in accounting, including roles in public accounting firms and corporate finance departments.
Managed financial reporting and analysis for multiple companies
Led budgeting and forecasting processes
Implemented cost-saving initiatives
Ensured compliance with GAAP and regulatory requirements
Q9. Allowance policy of this company
The company offers various allowances to its employees based on their job roles and responsibilities.
The company provides travel allowance to employees who frequently travel for work
Employees who work in hazardous environments are given a risk allowance
There is a meal allowance for employees who work overtime
The company also offers a housing allowance for employees who live far from the workplace
Allowances are reviewed periodically and may be adjusted based on company perform...read more
More about working at Tim Hortons
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