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Tech Mahindra
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Listen actively, empathize, apologize, offer solutions, follow up.
Listen to the customer's concerns without interrupting.
Empathize with the customer's emotions and show understanding.
Apologize for the inconvenience caused, even if it's not your fault.
Offer solutions to address the customer's issue and make things right.
Follow up with the customer to ensure their satisfaction and build trust.
Sympathy is feeling sorry for someone, while empathy is understanding and sharing the feelings of another.
Sympathy is acknowledging someone's emotions without necessarily feeling them yourself
Empathy involves putting yourself in someone else's shoes and truly understanding their emotions
Sympathy is more surface-level, while empathy requires a deeper emotional connection
Example: Sympathy - 'I'm sorry you're going throug...
The only way to make a difference with the team in this game was by winning the league title and getting the ball
General aptitude questions
Code logic, basic concepts of c++,
What people are saying about Tech Mahindra
60 mark 60 min practice more for this round
React is a popular JavaScript library for building user interfaces due to its component-based architecture and virtual DOM.
Component-based architecture allows for reusability and easier maintenance of code.
Virtual DOM enables efficient updates to the actual DOM, resulting in better performance.
React's ecosystem includes tools like Redux for state management and React Router for routing.
React's declarative syntax makes ...
Tech Mahindra interview questions for popular designations
I applied via Naukri.com and was interviewed in May 2024. There were 2 interview rounds.
Get interview-ready with Top Tech Mahindra Interview Questions
I applied via LinkedIn and was interviewed in May 2024. There was 1 interview round.
I am a dedicated and experienced professional with a strong work ethic and a passion for remote work opportunities.
Over 5 years of experience in remote work environments
Strong communication and time management skills
Proven track record of meeting deadlines and exceeding expectations
Comfortable working independently and as part of a team
It is the Coding test
KPI stands for Key Performance Indicator, which are measurable values that demonstrate how effectively a company is achieving key business objectives. ERP stands for Enterprise Resource Planning, which is a software system that integrates various functions of an organization.
KPIs are used to evaluate the success of an organization in reaching its strategic and operational goals
Examples of KPIs include revenue growth, c...
Process mining is a technique used to analyze business processes by examining event logs to identify patterns, trends, and areas for improvement.
Process mining involves extracting insights from event logs to understand how processes are actually being executed.
It helps identify bottlenecks, inefficiencies, and deviations from the intended process flow.
By visualizing the process flow, organizations can optimize processe...
Celonis platform offers benefits such as process optimization, real-time insights, and automation.
Process optimization: Celonis helps identify inefficiencies in processes and suggests improvements.
Real-time insights: Users can track and analyze processes in real-time, allowing for quick decision-making.
Automation: Celonis automates repetitive tasks, saving time and reducing errors.
Improved transparency: Provides a clea...
I applied via Naukri.com and was interviewed in Dec 2023. There was 1 interview round.
The product has multiple features that make it unique and beneficial for customers.
Feature 1: High-quality materials used in the product's construction ensure durability and longevity.
Feature 2: The product is designed with advanced technology, providing efficient and effective performance.
Feature 3: It offers multiple functionalities, catering to various customer needs.
Feature 4: The product is user-friendly, with eas...
The price strategy of the product is to offer competitive pricing based on market demand and value proposition.
Competitive pricing: The product is priced competitively compared to similar products in the market.
Market demand: The price is determined based on the demand for the product and the willingness of customers to pay.
Value proposition: The price reflects the unique features, benefits, and quality of the product.
...
Promotion is the process of increasing awareness and demand for a product or service through various marketing strategies.
Identify target audience and their needs
Create a compelling message and value proposition
Choose appropriate marketing channels (e.g. advertising, social media, email marketing)
Implement promotional activities (e.g. running ads, organizing events, offering discounts)
Measure and analyze the effectiven...
The product is designed to provide a convenient and efficient solution for everyday tasks.
The product is making life easier for users by simplifying tasks.
It offers time-saving features and enhances productivity.
It provides a cost-effective solution compared to alternative methods.
The product is designed to cater to a specific need or problem.
It aims to improve the overall user experience and satisfaction.
I applied via Campus Placement and was interviewed in Mar 2024. There was 1 interview round.
My weakness is that I tend to be overly critical of my own work, which can sometimes lead to self-doubt.
I have a tendency to overanalyze my work and seek perfection
I can be too hard on myself when things don't go as planned
I am working on improving my self-confidence and learning to accept constructive criticism
The duration of Tech Mahindra interview process can vary, but typically it takes about less than 2 weeks to complete.
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Noida,
Hyderabad / Secunderabad
0-4 Yrs
₹ 3-5 LPA
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