Tech Mahindra Customer Support Executive Interview Questions, Process, and Tips for Freshers

Q1. Introduce your self?
Ans. 
I am a dedicated and experienced Customer Support Executive with a strong background in resolving customer issues and providing exceptional service.
• Over 5 years of experience in customer support roles

• Skilled in resolving customer complaints and issues in a timely manner

• Excellent communication and problem-solving skills

• Proficient in using CRM systems and ticketing platforms

• Received multiple awards for outstanding custom
Answered by AI
View 1 more answer
Q2. Tell me about your memorable day.
Ans. 
My memorable day was when I went on a spontaneous road trip with my friends to a beautiful beach town.
• Woke up early and decided to go on a road trip

• Enjoyed the scenic drive with good music and snacks

• Reached the beach town and spent the day relaxing on the beach and exploring the town

• Had a delicious seafood dinner at a local restaurant

• Watched the sunset over the ocean before heading back home
Answered by AI
Add your answer

Q1. Explaine about E-Commerce?
Ans. 
E-commerce refers to buying and selling goods or services over the internet.
• Online transactions

• Digital payment methods

• Virtual storefronts

• Order fulfillment and delivery

• Customer support and feedback

• Examples: Amazon, eBay, Shopify
Answered by AI
Add your answer
Q2. Are you comfortable in night shift?
Ans. 
Yes, I am comfortable working in night shifts as I have prior experience and can adjust my schedule accordingly.
• I have previous experience working night shifts and have adjusted my schedule accordingly.

• I am a night owl and tend to be more productive during late hours.

• I understand the importance of providing support round the clock and am willing to work in night shifts.

• I have no issues with the night shift timings and
Answered by AI
Add your answer

Q1. Self introduction
Add your answer
Q2. About previous job experience
Add your answer

Q1. Tell me something about yourself
Add your answer

Q1. How you spend your previous birthday
Add your answer

First they only ask about to introduce yourself and the confidence

Q1. Tell me about how you spent your yesterday
Add your answer
Q2. Position and negetive impact of social media
Ans. 
Social media is a powerful tool for communication but can have negative impacts on mental health and privacy.
• Social media can lead to addiction and excessive screen time.

• It can contribute to feelings of inadequacy and low self-esteem due to comparison with others' curated lives.

• Privacy concerns arise from data breaches and the sharing of personal information.

• Cyberbullying and online harassment are prevalent on social m...read more
Answered by AI
Add your answer
Q3. Advantages and disadvantage of online shopping
Ans. 
Online shopping offers convenience and variety but can lack personal interaction and have potential security risks.
• Advantages: convenience, variety of options, easy price comparison

• Disadvantages: lack of personal interaction, potential security risks, delayed shipping times

• Examples: Amazon, eBay, Walmart
Answered by AI
Add your answer

Q1. Just you have to perform like an customer executive and the client will be the customer
Add your answer
Q2. Why you wants to join tech Mahindra
Add your answer