Tech Mahindra Interview Questions, Process, and Tips

Q1. Tell me about yourself
Ans. 
Experienced customer support associate with strong communication skills and a passion for helping customers.
• Over 5 years of experience in customer support roles

• Excellent communication skills, both written and verbal

• Proven track record of resolving customer issues efficiently

• Passionate about providing exceptional customer service

• Familiar with CRM systems and ticketing platforms
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Q2. Scenario wise question
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Q1. Tell me something about yourself
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Q2. Tell me something about cricket in English as well as Hindi language for 2 minutes each
Ans. 
Cricket is a popular sport played worldwide with a rich history and diverse culture.
• Cricket originated in England in the 16th century and has since spread to many countries.

• It is a bat-and-ball game played between two teams of eleven players each.

• The objective is to score more runs than the opposing team while taking turns to bat and bowl.

• Cricket has many formats including Test, One Day International, and Twenty20.

• Indi...read more
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Q1. Tell me something about yourself
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Q2. Memorable day in your life
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Q1. Favourite personality
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Q2. Poverty situation in India
Ans. 
Poverty is a major issue in India with a large percentage of the population living below the poverty line.
• India has a poverty rate of around 21.9% as of 2020

• Poverty is more prevalent in rural areas than in urban areas

• Lack of access to education, healthcare, and basic amenities contribute to the poverty situation

• Government initiatives like the National Rural Employment Guarantee Act (NREGA) and Pradhan Mantri Jan Dhan Y
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Q1. Child labour in India
Ans. 
Child labour is a prevalent issue in India.
• India has the highest number of child labourers in the world.

• Children are often forced to work in hazardous conditions.

• Lack of education and poverty are major factors contributing to child labour.

• The Indian government has implemented laws to combat child labour, but enforcement is weak.

• Industries such as textiles, agriculture, and mining are known to employ child labourers.
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Q2. Bpo what do u know about it
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Q1. Difference between online and offline shopping
Ans. 
Online shopping is convenient and offers a wider range of products, while offline shopping allows for physical inspection and immediate gratification.
• Online shopping can be done from anywhere with an internet connection.

• Offline shopping allows for physical inspection of products before purchase.

• Online shopping offers a wider range of products and often better prices.

• Offline shopping allows for immediate gratification a...read more
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Q1. How would you handle an irated CX and what is the meaning of emotions according to you ?.
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Q1. Tell me about yourself
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Q1. Tell me About Your Self
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Q2. Tell me about your Technical Skills
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Q1. HR will ask the questions from the resume.
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HR will check the communication skills while discussing with Candidates.

Q1. This round will call Operational round. HR will ask several questions.
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Q2. * Tell me about yourself. * why should I hire you? * why you choose this organization?
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