Tech Mahindra Customer Support Associate Interview Questions and Answers for Freshers

Q1. Tell Me about youself, educational , family , work experience if you have any
Ans. 
I am a dedicated individual with a strong educational background and customer service experience, eager to contribute to your team.
• Education: Graduated with a Bachelor's degree in Business Administration, focusing on customer relations.

• Family: I come from a supportive family that values education and hard work, which has shaped my work ethic.

• Work Experience: Worked as a part-time customer service representative at XYZ ...read more
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Q2. Typing speed they will also check and one easy question
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Q1. Tell me about yourself
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Q2. Tell something about : Your city or Gende Equality, Social media , Flipkart , any thing they can ask you have to tell it only 1-2 sentence
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Q3. Mock - Call only one moch call , like how you will handle the situation . Only resolution part they will see . Suppose there is delay in delivery case,
Ans. 
Addressing a delivery delay with empathy and clear communication to ensure customer satisfaction.
• Acknowledge the delay: 'I understand your frustration regarding the delay in delivery.'

• Provide a reason: 'Due to unforeseen circumstances, your order has been delayed.'

• Offer a solution: 'We can expedite the shipping at no extra cost to you.'

• Set a new expectation: 'Your order will arrive by the end of the week.'

• Follow up: 'I...read more
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Q1. Tell me about yourself
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Q2. Why do you want to join this company
Ans. 
I admire your company's commitment to customer satisfaction and innovation, and I want to contribute to that mission.
• Your company has a strong reputation for excellent customer service, which aligns with my values.

• I am impressed by your innovative approach to solving customer issues, as seen in your recent product launch.

• I want to be part of a team that prioritizes customer feedback and continuously improves its servic...read more
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Q3. How do you manage angry customers
Ans. 
I handle angry customers by actively listening, empathizing, and providing solutions to resolve their issues effectively.
• Listen actively: Allow the customer to express their frustration without interruption.

• Empathize: Acknowledge their feelings, e.g., 'I understand why you're upset.'

• Stay calm: Maintain a composed demeanor to help de-escalate the situation.

• Provide solutions: Offer clear options to resolve their issue, e...read more
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Q1. General introduction, comms skill test
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Q1. Why did you leave, why do you want to join us and other questions related to the process
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Versant test, comms skill

Q1. How was your last weekend?
Ans. 
My last weekend was refreshing, filled with outdoor activities, family time, and a bit of relaxation at home.
• Went hiking on Saturday morning at a local trail, enjoying the fresh air and beautiful scenery.

• Had a family barbecue in the afternoon, where we shared stories and laughter over delicious food.

• Spent Sunday reading a book I had been meaning to finish, which was a great way to unwind.

• Caught up with friends over a v...read more
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Q2. How to celebrate your last birthday
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Q1. Self introduction
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Q2. JAN on any topic
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Q1. Can you describe your previous experience?
Ans. 
I have 2 years of experience in customer support roles, handling inquiries, resolving issues, and providing excellent service.
• Handled customer inquiries via phone, email, and chat

• Resolved customer issues and complaints in a timely manner

• Provided product information and assistance to customers

• Maintained a high level of customer satisfaction through effective communication

• Collaborated with other departments to ensure cus...read more
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Q2. What do you know about customer service?
Ans. 
Customer service involves providing assistance and support to customers before, during, and after a purchase.
• Customer service is about meeting the needs and expectations of customers.

• It involves effective communication, problem-solving, and empathy.

• Examples include resolving customer complaints, answering inquiries, and providing product information.

• Customer service can be provided through various channels such as phon...read more
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Q1. It's about English speaking
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Q2. It's about communication
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Q1. They talk to you as a customer. And see your English speaking skills.
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Q2. There is no interview question.
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Q1. They will give you the customer problem to solve.
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