10+ Tech Mahindra Customer Support Associate Interview Questions and Answers for Freshers

Handling irate customers and understanding emotions

• Listen actively and empathize with the customer's situation

• Apologize for the inconvenience caused and assure them of a solution

• Offer a solution or escalate the issue to a higher authority if necessary

• Understand that emotions are subjective and can vary from person to person

• Emotions are a natural response to a situation and should be acknowledged and respected

Cricket is a popular sport played worldwide with a rich history and diverse culture.

• Cricket originated in England in the 16th century and has since spread to many countries.

• It is a bat-and-ball game played between two teams of eleven players each.

• The objective is to score more runs than the opposing team while taking turns to bat and bowl.

• Cricket has many formats including Test, One Day International, and Twenty20.

• India is one of the biggest cricket-playing nations and has a ...read more

Child labour is a prevalent issue in India.

• India has the highest number of child labourers in the world.

• Children are often forced to work in hazardous conditions.

• Lack of education and poverty are major factors contributing to child labour.

• The Indian government has implemented laws to combat child labour, but enforcement is weak.

• Industries such as textiles, agriculture, and mining are known to employ child labourers.

Empathy is feeling what someone else is feeling, while sympathy is feeling sorry for someone else's feelings.

• Empathy is putting yourself in someone else's shoes and experiencing their emotions

• Sympathy is acknowledging someone else's emotions and feeling sorry for them

• Empathy is more active and involves understanding and sharing the emotions of others

• Sympathy is more passive and involves acknowledging the emotions of others

• Example: Empathy is feeling sad when your friend is go...read more

Poverty is a major issue in India with a large percentage of the population living below the poverty line.

• India has a poverty rate of around 21.9% as of 2020

• Poverty is more prevalent in rural areas than in urban areas

• Lack of access to education, healthcare, and basic amenities contribute to the poverty situation

• Government initiatives like the National Rural Employment Guarantee Act (NREGA) and Pradhan Mantri Jan Dhan Yojana (PMJDY) aim to alleviate poverty

Online shopping is convenient and offers a wider range of products, while offline shopping allows for physical inspection and immediate gratification.

• Online shopping can be done from anywhere with an internet connection.

• Offline shopping allows for physical inspection of products before purchase.

• Online shopping offers a wider range of products and often better prices.

• Offline shopping allows for immediate gratification and eliminates shipping time.

• Online shopping may require ad...read more

CX care executive is a customer support professional who provides assistance and resolves issues related to customer experience.

• CX care executive is responsible for ensuring customer satisfaction and loyalty.

• They handle customer queries, complaints, and feedback through various channels like phone, email, chat, etc.

• They work towards improving the overall customer experience by identifying areas of improvement and suggesting solutions.

• Examples of CX care executives include cus...read more

AI stands for Artificial Intelligence, which involves the development of computer systems that can perform tasks that typically require human intelligence.

• AI is a branch of computer science that aims to create intelligent machines capable of learning and problem-solving.

• Machine learning is a subset of AI that involves training algorithms to learn from data and make predictions or decisions.

• Smart home devices use AI and machine learning to automate tasks and improve efficiency...read more

My typing speed is 70 words per minute and I am fluent in English.

• Typing speed: 70 words per minute

• Fluency in English: Fluent

• Experience in customer support roles requiring strong typing and language skills

Customer service involves providing assistance and support to customers before, during, and after a purchase.

• Customer service is about meeting the needs and expectations of customers.

• It involves effective communication, problem-solving, and empathy.

• Examples include resolving customer complaints, answering inquiries, and providing product information.

• Customer service can be provided through various channels such as phone, email, chat, or in-person.

• Building strong relationships...read more

Google Assistant is a virtual assistant developed by Google that can engage in two-way conversations, answer questions, make recommendations, and perform tasks.

• Google Assistant is available on various devices such as smartphones, smart speakers, and smart displays.

• It can help users with tasks like setting reminders, sending messages, playing music, and controlling smart home devices.

• Google Assistant uses artificial intelligence and natural language processing to understand an...read more