Tech Mahindra Customer Service Manager Interview Questions and Answers

Basic Questions on apitude

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Q1. What is your work experience in service management field?
Ans. 
I have 5 years of experience in service management field.
• Managed a team of customer service representatives and ensured high-quality service delivery

• Developed and implemented customer service strategies to improve customer satisfaction

• Handled customer escalations and resolved complex issues

• Trained and coached customer service staff to enhance their skills

• Implemented performance metrics and monitored team performance

• Col...read more
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Q2. Share one of the improvement projects handled by you.
Ans. 
Implemented a new customer feedback system to improve response time and satisfaction.
• Developed and implemented a customer feedback system to collect and analyze customer feedback.

• Streamlined the process of capturing and categorizing customer feedback to ensure timely response.

• Analyzed customer feedback data to identify trends and areas for improvement.

• Implemented changes based on customer feedback to enhance customer s...read more
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Q3. Let me know one of the challenges that you faced so far in your career.
Ans. 
Managing a team with diverse personalities and work styles.
• Balancing the needs and preferences of team members.

• Resolving conflicts and maintaining a harmonious work environment.

• Adapting management strategies to suit individual team members.

• Motivating and inspiring team members to achieve their best.

• Example: One of the challenges I faced was managing a team where some members preferred a more hands-on approach while oth...read more
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Q4. Highly experienced professionals who are exceptionally good at their job, sometimes find it to be an overhead to follow the process. Making them understand the importance of the process by giving logical a...read more
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Q1. Why are you switching?
Ans. 
Seeking new challenges and growth opportunities
• Looking for a role that offers more responsibility and leadership opportunities

• Interested in expanding my skill set and learning new industry trends

• Seeking a company with a strong focus on customer satisfaction and service excellence

• Want to work in a dynamic and collaborative team environment

• Desire to make a positive impact and contribute to the success of a new organizati
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Q2. How much do you expect?
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Q3. As per the market standards.
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Q1. Simple test for system
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Q2. Candidates experience
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Q3. Salary package and candidate safety
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Q1. Candidates self introduction
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Q2. Candidates Hobbies releted Questions
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This might involve a task to be completed individually or in a team, showcasing your skills and knowledge.

Aptitude Test: This likely involves questions to assess your numerical, verbal, and logical reasoning skills.

This round assesses your communication, teamwork, and problem-solving skills in a group setting.

This could involve analyzing a real-world business scenario and presenting your recommendations.

Q1. This is an interview with technical experts to assess your technical knowledge and skills.
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Q2. HR Round:
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Q1. Tell me about your self.
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Q2. Why want to join this job.
Ans. 
I want to join this job because, I want to grow my career and enhance my skile and being a self independent
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Q3. What is your weakness and strength?
Ans. 
My strengthis my ability to stay organised and mange multiple tasks at once I have the projects dwon into smaller tasks and finding efficient ways to complete them and My weakness is that I something take too long finish tasks, but I am working on it.
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Q4. What are your career goals?
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Q5. Tell me about your family background
Ans. 
A about my family background I have four members in my family including me my father is a farmer, my mother is a house wife also and my sister pursuing graduation
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It was bad, its terrible company

Q1. Worst company and worst HR
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Q1. Most fake company and fake, horrible interview experience
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Most third class job

Q1. Waste of time, horrible
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