Taurus BPO Services Customer Care Executive Interview Questions and Answers for Freshers

Customer service refers to the assistance and support provided to customers before, during, and after a purchase.

• Customer service involves addressing customer queries and concerns

• It includes providing product information and resolving complaints

• Good customer service can lead to customer loyalty and positive word-of-mouth

• Examples include answering phone calls, responding to emails, and providing live chat support

Yes, I am fine to work in rotational shifts as I understand the nature of the job requires flexibility.

• I am comfortable with working in rotational shifts as I understand the importance of providing round-the-clock customer support.

• I am willing to adapt my schedule to meet the needs of the company and customers.

• I have previous experience working in rotational shifts and have successfully managed my time and workload in

Yes, I am fine with split offs.

• I am comfortable with handling multiple tasks at once.

• I can prioritize and manage my time effectively.

• I am adaptable and can quickly switch between tasks.

• I have experience working in a fast-paced environment with split offs.

• I am willing to learn and improve my skills to handle split offs better.

I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.

• I have 5 years of experience in customer care roles

• I am skilled in resolving customer issues and providing exceptional service

• I am empathetic and dedicated to helping customers with their needs