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Synchrony Customer Service Associate Interview Questions and Answers

Updated 29 Apr 2024

Synchrony Customer Service Associate Interview Experiences

4 interviews found

Customer Service Associate Interview Questions & Answers

user image Anonymous

posted on 20 Mar 2021

I applied via Recruitment Consultant and was interviewed in Feb 2021. There was 1 interview round.

Interview Questionnaire 

5 Questions

  • Q1. How do you make a customer happy How did you handle failure
    • Add your answer
  • Q2. Is talent or Hard work important for career growth
    • Add your answer
  • Q3. Describe your memorable day Describe your favourite holiday destination
    • Add your answer
  • Q4. Ethics and good character can be taught? Yes or no
    • Add your answer
  • Q5. Why do want to join our company?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Work on your fluency in English and grammar

Customer Service Associate Interview Questions & Answers

user image Pushpala Surendran

posted on 29 Apr 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Apr 2023. There were 3 interview rounds.

Round 1 - Group Discussion 

Asked me tell abt myself

Round 2 - Group Discussion 

My experience with my previous employer

Round 3 - One-on-one 

(1 Question)

  • Q1. Interview with HR manager
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - When you speak need to be presice and to the point don't lie or exaggerate,be true to your words Because they the HR can easily make out whether you are telling the truth.

Customer Service Associate Interview Questions Asked at Other Companies

asked in Teleperformance
Q1. Situational: If customer gets damaged product and he is saying he ... read more
View answers (39)
asked in Amazon
Q2. What is the difference between a good customer service and bad cu ... read more
View answers (143)
asked in Tech Mahindra
Q3. If the customer is not satisfied with your answer so what will yo ... read more
View answers (19)
asked in Tech Mahindra
Q4. What do you understand by customer care service?
View answers (87)
asked in Tech Mahindra
Q5. Why customer care service is important for a company?
View answers (25)
View All

Customer Service Associate Interview Questions & Answers

user image Anonymous

posted on 24 Nov 2020

I applied via Recruitment Consultant and was interviewed in Oct 2020. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Why do you want to join the company
  • Ans. 

    I want to join the company because of its strong reputation, commitment to customer satisfaction, and opportunities for growth.

    • Strong reputation: The company has a proven track record of providing excellent customer service and has built a positive reputation in the industry.

    • Commitment to customer satisfaction: The company places a high value on ensuring customer happiness and goes above and beyond to meet their needs.

    • ...

    • Answered by AI
    Add your answer
  • Q2. What do you think about the current teaching system
  • Ans. 

    The current teaching system has its strengths and weaknesses.

    • The current teaching system has evolved over time and has its benefits.

    • However, it also has its limitations and can be improved upon.

    • One of the strengths of the current teaching system is its emphasis on critical thinking and problem-solving skills.

    • On the other hand, the system can be rigid and inflexible, making it difficult for students with different learn...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - When you're giving an interview, do a brief research about the company online or if you know some body already working in that company try to know about the company from them. Also while giving the interview be your normal self don't try to be someone you aren't. Be confident with any answer you give. Try to be clear with your words and pronunciation. Try not to leave the sentences incomplete. Do not cut off the speaker.

Customer Service Associate Interview Questions & Answers

user image Anonymous

posted on 19 Nov 2020

I applied via Referral and was interviewed in Oct 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Why do you want to join synchrony
    • Add your answer
  • Q2. What is that one challenge you have faced in the previous organization and how did you come out
    • View 1 more answer
  • Q3. Speak about any topic
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - The interview process is really very nice at Synchrony and easy to crack if you are aware about the company and if you know how to put forth your skills and mention as to how will it useful for their firm

Synchrony interview questions for designations

 Customer Service Executive

 (8)

 Customer Service Representative

 (2)

 Senior Customer Service Representative

 (4)

 Customer Care Executive

 (2)

 Senior Associate

 (2)

 Associate Engineer

 (1)

 Process Associate

 (1)

 Associate Vice President

 (2)

Top trending discussions

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Career Advice
2w
an application support engineer
I just recently joined Australia based company as sql support with 3.5lpa. My previous company was small with salary 2.2 lpa and 1 year experience. In just pobation period in my new company I found out they don't care about work life balance. Unofficially they want every employee to work minimum 10 hours per day. I want to ask 1. Does every company want this from their employee. 2. This job used my 13 hours (job + travel) per day and it's getting hard for my personal growth as I want to switch into Business analyst. 3. Need your suggestion is I have to switch to another company in probation period or get experience for atleast 1 year. 4. My current total work experience is 1.5 year if I switch into BA what I expect from salary.
Need advice on new job
Switch Job in probation period
0%
Work atleast 1 year
0%
28 participants . poll closed
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Interview questions from similar companies

Customer Service Associate Interview Questions & Answers

JPMorgan Chase & Co. user image Anonymous

posted on 17 Jan 2021

I applied via Recruitment Consultant and was interviewed in Dec 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Changing from TL post coming down to CSE.
    • View 1 more answer
  • Q2. I gave all explanation.
    • Add your answer
  • Q3. Does not matter whatever You say. Profile was for collection executive and with 8 Years of being Top Revenue grossing agent with Promotion provided based on sheer achievements job stability throughout care...
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Value people based on thier Experience and not 10 minutes of Your interview.

Customer Relation Officer Interview Questions & Answers

Ocwen Financial Solutions user image Meghana Ganesh Yadav

posted on 13 Feb 2025

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed before Feb 2024.

Round 1 - Technical 

(1 Question)

  • Q1. What does a voice and accent test typically entail?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Best company to work with

Customer Service Executive Interview Questions & Answers

Axis Direct user image Anonymous

posted on 27 Sep 2022

I applied via Naukri.com and was interviewed in Aug 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Related my education
    • Add your answer
  • Q2. Related my experience
    • Add your answer

Interview Preparation Tips

Topics to prepare for Axis Direct Customer Service Executive interview:
  • Tally ERP
  • Advanced Excel
  • MS Office
Interview preparation tips for other job seekers - Customer service experience because experience in profile

Customer Service Executive Interview Questions & Answers

JPMorgan Chase & Co. user image Mutahir Pasha

posted on 14 Jun 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me something about yourself which is not on your resume?
    • Add your answer
  • Q2. Which metric is important? AHT or CSAT?
  • Ans. 

    CSAT is more important as it directly measures customer satisfaction, while AHT only measures efficiency.

    • CSAT directly reflects how satisfied customers are with the service provided

    • AHT only measures the efficiency of handling customer inquiries, not the quality of service

    • Focusing on CSAT can lead to improved customer loyalty and retention

    • AHT can be important for operational efficiency, but should not be prioritized ove

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Smart and Honest, rest all will work out automatically and you're in 💼

Customer Service Manager Interview Questions & Answers

Ocwen Financial Solutions user image Anonymous

posted on 28 Mar 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Mar 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself.
    • Add your answer

Customer Service Executive Interview Questions & Answers

Axis Direct user image Anonymous

posted on 28 Feb 2022

I applied via Recruitment Consulltant and was interviewed in Jan 2022. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. What is Mutual fund and how to place stoploss order.
  • Ans. 

    A mutual fund is an investment vehicle that pools money from multiple investors to invest in a diversified portfolio of securities.

    • Mutual funds are managed by professional fund managers.

    • Investors buy shares in the mutual fund, which represent their ownership in the fund's assets.

    • Mutual funds offer diversification and professional management to individual investors.

    • Stoploss order is a type of order placed by an investor...

    • Answered by AI
    View 5 more answers

Interview Preparation Tips

Interview preparation tips for other job seekers - Answer confidently. Always ask about basic market knowledge.
More about working at Synchrony
golden leaf award

#16 Best Mid-Sized Company

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#2 Best Mid-Sized Financial Services Company - 2021

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Synchrony Interview FAQs

How many rounds are there in Synchrony Customer Service Associate interview?
Synchrony interview process usually has 3 rounds. The most common rounds in the Synchrony interview process are Group Discussion and One-on-one Round.
What are the top questions asked in Synchrony Customer Service Associate interview?

Some of the top questions asked at the Synchrony Customer Service Associate interview -

  1. What do you think about the current teaching syst...read more
  2. Ethics and good character can be taught? Yes or...read more

Tell us how to improve this page.

Synchrony Interviews By Designations

Interview Questions for Popular Designations

Synchrony Customer Service Associate Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more

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Synchrony Customer Service Associate Salary
based on 35 salaries
₹1.8 L/yr - ₹5.2 L/yr
50% more than the average Customer Service Associate Salary in India
View more details

Synchrony Customer Service Associate Reviews and Ratings

based on 21 reviews

4.7/5

Rating in categories

4.5

Skill development

4.5

Work-life balance

4.5

Salary

4.5

Job security

4.6

Company culture

4.4

Promotions

4.3

Work satisfaction

Explore 21 Reviews and Ratings
Synchrony Salaries in India
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Senior Representative
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₹2.6 L/yr - ₹6.2 L/yr

Manager
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₹6.8 L/yr - ₹24 L/yr

Senior Associate
149 salaries
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₹2.9 L/yr - ₹6.5 L/yr

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