Sutherland Global Services Sr. CSE Interview Questions and Answers

Q1. Expectations of salary
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Q2. Roles and responsibilities
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Q1. Salary discussion
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Q2. Expectatopns from companh
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Medium level leet code questions and general system design questions

Q1. System design fundamentals
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Q2. Leet code dp question
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Q1. Self introduction
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Q2. Work experience
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Q1. Tell me something about you
Ans. 
I am a dedicated and empathetic customer service associate with excellent communication skills.
• I have 3 years of experience in customer service, where I have honed my problem-solving and conflict resolution skills.

• I am highly skilled in handling customer inquiries and complaints, ensuring customer satisfaction.

• I am a good listener and have the ability to empathize with customers, making them feel heard and valued.

• I am ...read more
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Q1. Very good knowledge
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Q1. Asking how to give satisfaction client
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Q2. Did you know about products and how to managed good quality.
Ans. 
Yes, I have knowledge about the products and how to maintain good quality.
• I have experience in handling various products and ensuring their quality standards are met.

• I am familiar with quality control procedures and have implemented them in my previous roles.

• I am always willing to learn and adapt to new products and quality standards.

• For example, in my previous job as a retail associate, I was responsible for checking ...read more
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Q1. Introduce yourself
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Q2. What are your hobbies and explain briefly about your hobbies
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Q3. How can you handle aggressive customer
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Stay calm, listen actively, empathize, set boundaries, offer solutions, escalate if necessary.
• Remain calm and composed to de-escalate the situation

• Listen actively to understand the customer's concerns

• Empathize with the customer's frustration and show understanding

• Set clear boundaries for acceptable behavior

• Offer solutions or alternatives to address the customer's issue

• If the situation becomes unmanageable, escalate to
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Q4. What is the full form of bpo and how it works
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BPO stands for Business Process Outsourcing. It involves contracting a third-party service provider to handle specific business processes.
• BPO involves outsourcing non-core business functions to specialized service providers.

• Common BPO services include customer support, technical support, data entry, and back-office operations.

• Companies opt for BPO to reduce costs, improve efficiency, and focus on core business activiti...read more
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Q5. What type of service igt provides
Ans. 
IGT provides a wide range of services including customer service, technology solutions, and consulting.
• Customer service support for clients

• Technology solutions for gaming industry

• Consulting services for business strategy

• Examples: customer support for online gaming platforms, technology solutions for lottery systems, consulting on market expansion
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Some time of positive attitude for company