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Sutherland Global Services Chat Support Executive Interview Questions and Answers for Experienced

Updated 29 Jul 2024

Sutherland Global Services Chat Support Executive Interview Experiences for Experienced

1 interview found

Chat Support Executive Interview Questions & Answers

user image Anonymous

posted on 29 Jul 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about your self
  • Ans. 

    I am a dedicated and customer-oriented professional with experience in providing chat support for various products and services.

    • Experience in handling customer queries and providing solutions through chat support

    • Strong communication skills and ability to multitask effectively

    • Familiarity with CRM systems and troubleshooting technical issues

    • Ability to work well under pressure and meet targets

    • Passion for delivering excell

    • Answered by AI
    Add your answer
  • Q2. Previous company role and responsibilities
  • Ans. 

    I was a Customer Service Representative at XYZ Corp, handling customer inquiries and providing technical support.

    • Handled customer inquiries via phone, email, and chat

    • Provided technical support for software and hardware issues

    • Resolved customer complaints and issues in a timely manner

    • Answered by AI
    Add your answer

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Customer Service Executive Interview Questions & Answers

Optum Global Solutions user image Anonymous

posted on 19 Mar 2025

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
-

I appeared for an interview in Feb 2025, where I was asked the following questions.

  • Q1. Tell me about your self
    • Add your answer
  • Q2. What are previous responsibilities?
  • Ans. 

    In my previous roles, I managed customer inquiries, resolved issues, and ensured high satisfaction levels through effective communication.

    • Handled customer inquiries via phone, email, and chat, ensuring timely responses.

    • Resolved customer complaints by identifying issues and providing appropriate solutions, such as refunds or replacements.

    • Maintained detailed records of customer interactions to track issues and follow up ...

    • Answered by AI
    Add your answer
  • Q3. What is CTC & Expectation?
  • Ans. 

    CTC stands for Cost to Company, which includes all expenses incurred by the employer for an employee.

    • CTC includes basic salary, allowances, bonuses, and benefits.

    • For example, if your CTC is $60,000, it may include $40,000 as basic salary and $20,000 in benefits.

    • Expectations refer to the salary or compensation you anticipate receiving in a new role.

    • For instance, if you expect a CTC of $70,000, it should align with your

    • Answered by AI
    Add your answer
  • Q4. Why do went to work with us?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Waiting for assessment and final round

Customer Support Executive Interview Questions & Answers

Optum Global Solutions user image Anonymous

posted on 24 Sep 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Introduction, Related field Knowledge
    • Add your answer

Customer Service Executive Interview Questions & Answers

Genpact user image Anonymous

posted on 15 Apr 2021

I applied via Naukri.com and was interviewed in Mar 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Your previous organization reason for leaving and Your GAP if you in the studies or well as organization.
    • View 2 more answers

Interview Preparation Tips

Interview preparation tips for other job seekers - Fresher : why u wanted to join . As I see genpac is a well reputated company and as we are seeing due coivd many e commerce and bpo has the highest growing sector with lots of opportunities. I wanted to kick start my career with Genpact.

Experienced people : Dont worry. Just be calm and answer only what they ask . Apart from this reason for leaving should be The process got winded up or shifted . Apart from this you should not be telling silly reason to gap if you have. then you will definitly get rejected. You can mention I ve started my own business or any studies or Make any genuine reason for not got rejected.

Customer Service Executive Interview Questions & Answers

NTT Data user image Anonymous

posted on 12 Apr 2023

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Apr 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Normal question were asked Q.1) where did i complete my graduation from?
    • Add your answer
  • Q2. Q.2) Golden rules of accounting?
  • Ans. 

    Golden rules of accounting are basic principles to maintain financial records accurately.

    • Debit the receiver, credit the giver

    • Debit what comes in, credit what goes out

    • Debit all expenses and losses, credit all incomes and gains

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Experience that I gained in the company was great and the all the colleagues were very helpful

Customer Service Executive Interview Questions & Answers

NTT Data user image Anonymous

posted on 10 Mar 2022

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Self introduction , work exp , about job switching etc
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Communication must be good. .........................

Customer Care Executive Interview Questions & Answers

NTT Data user image Anonymous

posted on 15 Feb 2022

I applied via Walk-in

Round 1 - Technical 

(1 Question)

  • Q1. Denail management Medical billing
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Interview Preparation Tips

Interview preparation tips for other job seekers - Great interview great experience

Customer Service Executive Interview Questions & Answers

NTT Data user image

posted on 25 Apr 2021

Interview Questionnaire 

1 Question

  • Q1. Simple questions about night shifts, routine.
    • Add your answer

Customer Service Executive Interview Questions & Answers

Genpact user image Anonymous

posted on 14 Feb 2022

I applied via Walk-in and was interviewed in Jan 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(7 Questions)

  • Q1. What are your salary expectations?
    • Add your answer
  • Q2. What is your family background?
    • Add your answer
  • Q3. Share details of your previous job.
    • Add your answer
  • Q4. Why should we hire you?
    • Add your answer
  • Q5. Why are you looking for a change?
    • Add your answer
  • Q6. What are your strengths and weaknesses?
    • Add your answer
  • Q7. Tell me about yourself.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - I dont want to share any advise

Customer Service Executive Interview Questions & Answers

Genpact user image Anonymous

posted on 30 Apr 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
-
Result
Not Selected

I applied via Walk-in and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Self introduction
  • Ans. Hello sir or mam Thank you for this opportunity My self Ghulam Hashim niazi I've done my education or graduation from pareek college jaipur in the year 2022 I'm always having patients for becoming the best impaloyee of any kind of company Mastrantor I'm a self-motivated and a hard working person. It's all about my strength. As a self-motivated person, I would like to say that it's you having me.I'll show that I wou...
    • Answered Anonymously
    View 1 more answer
  • Q2. Why should we hire you
  • Ans. I would like to. Say, if you're hiring, me in Your company go to the even bigger than 5 or 10 years office. Just give me one yet. Then I'll get improved and you're company will get the Best. Get the best employee that they can ever not imagine it surely surely just give me one. Please.
    • Answered Anonymously
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just having patients for the tough interviews Use your own mindset clear as you can awesome awesome.Thanks so much.I'm just having five or ten minutes. Thanks once again.
More about working at Sutherland Global Services

Sutherland Global Services Interview FAQs

How many rounds are there in Sutherland Global Services Chat Support Executive interview for experienced candidates?
Sutherland Global Services interview process for experienced candidates usually has 1 rounds. The most common rounds in the Sutherland Global Services interview process for experienced candidates are One-on-one Round.
How to prepare for Sutherland Global Services Chat Support Executive interview for experienced candidates?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Sutherland Global Services. The most common topics and skills that interviewers at Sutherland Global Services expect are Email Support, non voice, Backend, Backend Operations and Non Voice Process.

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Sutherland Global Services Chat Support Executive Salary
based on 141 salaries
₹1 L/yr - ₹4.5 L/yr
At par with the average Chat Support Executive Salary in India
View more details

Sutherland Global Services Chat Support Executive Reviews and Ratings

based on 17 reviews

4.4/5

Rating in categories

4.0

Skill development

4.1

Work-life balance

3.8

Salary

3.8

Job security

3.9

Company culture

3.7

Promotions

3.8

Work satisfaction

Explore 17 Reviews and Ratings
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