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Sony
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I applied via Company Website and was interviewed before Mar 2020. There were 5 interview rounds.
I applied via Referral and was interviewed before Aug 2019. There were 3 interview rounds.
Explanation of technical terms.
API - Application Programming Interface
CRM - Customer Relationship Management
SaaS - Software as a Service
UI/UX - User Interface/User Experience
SEO - Search Engine Optimization
LED - Light Emitting Diode, OLED - Organic Light Emitting Diode, CRT - Cathode Ray Tube, FHD - Full High Definition, 4K - Ultra High Definition
LED - semiconductor device that emits light when current flows through it
OLED - similar to LED but uses organic materials to emit light
CRT - older technology that uses electron beams to display images on a screen
FHD - resolution of 1920x1080 pixels
4K - resolution of 3840x2160 pi
Sony interview questions for popular designations
I satisfy the customer by understanding their needs, providing excellent service, and building strong relationships.
Listen actively to the customer's needs and concerns
Offer personalized solutions and recommendations
Provide prompt and efficient service
Follow up to ensure customer satisfaction
Build trust and rapport through effective communication
Handle complaints and resolve issues promptly
Exceed customer expectations
I would remain calm and empathetic, actively listen to the customer's concerns, apologize if necessary, and find a solution to address their issue.
Stay calm and composed
Listen attentively to the customer's concerns
Empathize with the customer's emotions
Apologize sincerely if appropriate
Offer a solution or alternative to resolve the issue
Ensure customer satisfaction and follow-up if needed
Get interview-ready with Top Sony Interview Questions
I was interviewed before Jun 2016.
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Rating in categories
Sales Executive
187
salaries
| ₹1.5 L/yr - ₹5 L/yr |
Area Sales Manager
82
salaries
| ₹5.9 L/yr - ₹20 L/yr |
Senior Software Engineer
67
salaries
| ₹9 L/yr - ₹24 L/yr |
Software Engineer
63
salaries
| ₹4.5 L/yr - ₹13.2 L/yr |
Technical Support Engineer
57
salaries
| ₹1.8 L/yr - ₹4 L/yr |
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