Qatar Airways Customer Care Executive Interview Questions and Answers

Customer service is the assistance and support provided to customers before, during, and after their purchase of a product or service.

• Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

• It focuses on ensuring customer satisfaction and building positive relationships.

• Examples include answering phone calls, responding to emails, and assisting customers in person.

• Customer serv...read more

Baggage allowance refers to the amount of luggage a passenger is allowed to bring on a flight. SSR stands for Special Service Request, WHCR stands for wheelchair request, and round trip refers to a journey to a destination and back again.

• Baggage allowance is the weight or number of bags allowed for free on a flight.

• SSR (Special Service Request) includes requests for special meals, seating arrangements, etc.

• WHCR (Wheelc...read more

An itinerary is a detailed plan or schedule of a journey or trip.

• It includes information such as dates, times, locations, and activities.

• It helps travelers stay organized and on track during their trip.

• Examples: flight itinerary, vacation itinerary, business trip itinerary.

GDS software stands for Global Distribution System software, used in the travel industry to provide real-time availability and pricing for flights, hotels, car rentals, etc.

• GDS software is used by travel agents and online travel agencies to access and book travel products from multiple suppliers.

• It helps in comparing prices, availability, and making reservations for flights, hotels, car rentals, etc.

• Examples of GDS sof...read more

The day I graduated from college was the most memorable day of my life.

• Graduating after years of hard work and dedication

• Celebrating with family and friends

• Feeling a sense of accomplishment and pride

• Looking forward to new opportunities and adventures

I am pursuing my graduation in Business Administration from XYZ University.

• Currently enrolled in a Bachelor's program in Business Administration

• Attending classes regularly and completing assignments on time

• Maintaining a good GPA and actively participating in extracurricular activities

• Planning to specialize in Marketing or Finance

• Expected to graduate in 2023

Experienced customer service executive with a passion for helping customers and resolving issues efficiently.

• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Ability to handle difficult customers and resolve conflicts

• Proficient in using CRM software and multitasking

• Received multiple awards for outstanding customer service

I am passionate about providing excellent customer service and enjoy helping others.

• I have a strong background in customer service and enjoy interacting with people.

• I thrive in fast-paced environments and enjoy problem-solving.

• I am dedicated to ensuring customer satisfaction and building positive relationships.

• I believe this job aligns with my skills and interests, allowing me to excel in a customer service role.