PolicyBazaar Interview Questions, Process, and Tips

Q1. Do you have insurance company experience?
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Q2. Do you have your own bike?
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Q3. Do you travel alot?
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Q4. How many experience do you have?
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Medium Leetcode questions : BSA concept

Q1. System design of oyo rooms
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Q1. What is Dependency injection
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Dependency injection is a design pattern in which components are given their dependencies rather than creating them internally.
• Dependency injection helps in achieving loose coupling between classes.

• It allows for easier testing by providing mock dependencies.

• There are three types of dependency injection: constructor injection, setter injection, and interface injection.
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Q1. Reverse given array
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Reverse an array of strings
• Use a loop to iterate through the array and swap elements from start to end

• Alternatively, you can use built-in array methods like reverse()

• Ensure to handle edge cases like empty array or array with only one element
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Q1. Introduce yourself
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Experienced customer service executive with a strong background in resolving customer issues and providing exceptional service.
• Over 5 years of experience in customer service roles

• Skilled in handling customer inquiries and complaints

• Proficient in using CRM systems to track customer interactions

• Strong communication and problem-solving skills

• Received multiple awards for outstanding customer service
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Q2. Why Customer Service?
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I am passionate about helping others and enjoy problem-solving.
• I enjoy interacting with people and providing assistance.

• I find satisfaction in resolving issues and making customers happy.

• I believe in the importance of building strong relationships with customers.

• I have a natural ability to empathize and understand the needs of others.
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Q1. Tell me About Policybazaar
Ans. 
Policybazaar is an online platform that helps customers compare and buy insurance policies from various companies.
• Policybazaar offers a wide range of insurance products including health, life, car, and travel insurance.

• Customers can compare different insurance plans based on coverage, premium, and other features before making a purchase.

• The platform provides a convenient and transparent way for customers to buy insuran...read more
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Q2. How to deal with angry customers?
Ans. 
Listen actively, empathize, stay calm, apologize, offer solutions, follow up.
• Listen actively to understand their concerns.

• Empathize with their situation and show understanding.

• Stay calm and composed to de-escalate the situation.

• Apologize for any inconvenience caused, even if it's not your fault.

• Offer solutions or alternatives to address their issue.

• Follow up to ensure the problem has been resolved to their satisfaction
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