Panasonic Interview Questions, Process, and Tips

Q1. What is the BPO ?
Ans. 
BPO stands for Business Process Outsourcing.
• BPO involves contracting out specific business processes to a third-party service provider.

• It is commonly used for customer service, technical support, and back-office operations.

• BPO can help companies save costs, improve efficiency, and focus on core business functions.

• Examples of BPO companies include Accenture, IBM, and Infosys.
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Q2. What is the customer service ?
Ans. 
Customer service is the assistance and support provided to customers before, during, and after a purchase or interaction.
• Customer service involves addressing customer inquiries, concerns, and complaints.

• It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

• Customer service can be provided through various channels such as phone, email, chat, or in...read more
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Q3. About your self and your hobbies
Ans. My name is Lakshmi Gupta basically I am from Hamirpur district but currently I am living in Indirapuram Ghaziabad because Ghaziabad is my in-law house. I am pursuing B.A LL.B from Mewar institute of law. Vasundhara Ghaziabad U.P. 201012 . Completed senior secondary studies from humanity securing (59%) from SP hiranand inter College Bewar. Hamirpur u.p 510201 Completed High school studies securing (64.3%) from Governme...read more
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Q1. Introduction about myself
Ans. 
I am a recent graduate with a degree in Business Administration, passionate about leadership and problem-solving.
• Graduated with a Bachelor's degree in Business Administration

• Strong interest in leadership and problem-solving

• Completed internships in marketing and finance

• Participated in student organizations such as the Business Club
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Q2. Some marketing questions
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Q1. Abou yourself and why looking for a change
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Q1. Current role and specific questions
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Online test and psychometric. Well planned

Q1. Technical Product knowledge
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Q2. Confidence level and communication skill.
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Q1. Technical Product knowledge
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Q1. What are your salary expectations?
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Q2. Share details of your previous job.
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Q3. Why are you looking for a change?
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Q4. Tell me about yourself.
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Q5. How immediately you can join us?
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Q1. Job description at previous organisation
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Q2. Roles and responsibilities in previous organisation
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Q3. Daily Tickets flow you handle
Ans. 
I handle an average of 50 tickets per day, ranging from password resets to software installations.
• I prioritize tickets based on urgency and impact on business operations.

• I ensure timely resolution of tickets and provide regular updates to users.

• I maintain accurate records of all tickets and resolutions.

• I collaborate with other IT teams to resolve complex issues.

• Examples of tickets I handle include: password resets, sof...read more
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Q4. What kind of desktop support and troubleshooting you do?
Ans. 
I provide desktop support and troubleshooting for hardware, software, and network issues.
• Assist users with hardware and software issues

• Troubleshoot network connectivity problems

• Install and configure software applications

• Resolve printer and scanner issues

• Provide remote support using remote desktop tools
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Q1. Personal background check
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Q1. Tell me about your professional life
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Q1. About your skill as per requirement.
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