Pacific BPO Interview Questions and Answers

Q1. What is dpu and dpo
Ans. 
DPU stands for Defects Per Unit and DPO stands for Defects Per Opportunity. They are key metrics used in quality management.
• DPU measures the average number of defects in a product or process

• DPO measures the average number of opportunities for defects in a product or process

• DPU = Total number of defects / Total units produced

• DPO = Total number of defects / Total opportunities for defects
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Q2. What is focused sampling and normal sampling
Ans. 
Focused sampling involves selecting specific areas or items for inspection based on predetermined criteria, while normal sampling involves randomly selecting items for inspection.
• Focused sampling is used when specific areas or items need more attention or have higher risk

• Normal sampling is used when all items have equal chance of being selected for inspection

• Example of focused sampling: Inspecting high-risk components ...read more
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Q3. What are the 7 qc tools
Ans. 
The 7 QC tools are basic tools used in quality control to analyze and solve problems.
• Check sheet: Used to collect and organize data

• Histogram: Represents data distribution visually

• Pareto chart: Shows the most significant factors in a process

• Cause and effect diagram (Fishbone diagram): Identifies root causes of a problem

• Scatter diagram: Shows the relationship between two variables

• Control chart: Monitors process performan...read more
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Q4. What are the KRA's of an auditor
Ans. 
Key Result Areas (KRA's) of an auditor include evaluating financial statements, ensuring compliance with regulations, and identifying areas for improvement.
• Evaluating financial statements to ensure accuracy and compliance

• Ensuring compliance with regulations and internal policies

• Identifying areas for improvement in processes and controls

• Communicating findings and recommendations to management

• Conducting risk assessments ...read more
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Q5. How to give a feedback to a user
Ans. 
Feedback should be constructive, specific, and delivered in a respectful manner.
• Start with positive feedback before addressing areas for improvement

• Be specific about what the user did well and what needs improvement

• Use 'I' statements to avoid sounding accusatory

• Provide actionable suggestions for improvement

• Encourage open communication and ask for the user's perspective

• Follow up to see if the feedback was helpful and if
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Q6. If a user is consistently making an error and is not accepting those errors. As a quality auditors what is the role to sort this situation
Ans. 
The role of a quality auditor in addressing a user consistently making errors and not accepting them.
• Provide additional training or resources to help the user improve their skills

• Offer constructive feedback and guidance on how to avoid errors in the future

• Implement a system for monitoring and tracking errors to identify patterns and areas for improvement

• Encourage open communication and collaboration to address any unde...read more
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Q7. What is capitation
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Q1. Roles and responsibilities
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Q1. How can you assist a team member and your manager effectively?
Ans. 
I can assist my team and manager by fostering collaboration, providing support, and ensuring clear communication.
• Encourage open communication: Regular check-ins to discuss progress and challenges.

• Offer assistance: Help a team member with their workload during peak times, like reviewing their reports.

• Provide constructive feedback: Share insights on a project to help improve outcomes, such as suggesting improvements in a...read more
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Q2. What measures can be implemented to prevent inappropriate activities in the office area?
Ans. 
Implementing measures to ensure a safe and respectful office environment is crucial for productivity and employee well-being.
• Establish a clear code of conduct that outlines acceptable behavior and consequences for violations.

• Implement regular training sessions on workplace ethics and harassment prevention.

• Utilize surveillance cameras in common areas to deter inappropriate behavior.

• Encourage an open-door policy for repo...read more
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Q1. Type of Filters in Tableau.
Ans. 
Tableau offers various types of filters including quick filters, context filters, and data source filters.
• Quick filters allow users to easily filter data by selecting values from a list.

• Context filters are applied before other filters, affecting the data visible to subsequent filters.

• Data source filters limit the data available to Tableau by filtering data at the data source level.

• Other types of filters include extract...read more
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Q2. Types of refresh in Tableau
Ans. 
There are two types of refresh in Tableau: Extract Refresh and Data Source Refresh.
• Extract Refresh: Refreshes the data in Tableau extract, which is a snapshot of data from the original data source.

• Data Source Refresh: Refreshes the data directly from the original data source.

• Examples: Extract Refresh is useful when working with large datasets to improve performance, while Data Source Refresh ensures real-time data upda
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Q3. Difference in Extract and live connection.
Ans. 
Extract connection imports data into Tableau workbook while live connection directly connects to data source.
• Extract connection creates a static snapshot of data in Tableau workbook.

• Live connection directly queries data from the source in real-time.

• Extract connection is useful for large datasets or when offline access is needed.

• Live connection is beneficial for real-time data analysis and dynamic updates.

• Example: Extra...read more
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Q1. About your self
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Q2. Denial or insurance
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Q1. Anatomy and physiology
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They asked easy to medium DSA . It includes arrays, strings, recursion.

Q1. Tell me about your introduction
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Q2. What about your last experience in company?
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Q1. What about the last experience in company and what they do.
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Q2. Some common question
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