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Pacific BPO Senior Executive Operations Interview Questions and Answers

Updated 25 Feb 2025

Pacific BPO Senior Executive Operations Interview Experiences

3 interviews found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(3 Questions)

  • Q1. Basic Medical billing questions
  • Q2. Payer types
  • Q3. Medicare part b deductibles
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Jan 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Types of payers in us healthcare
  • Q2. What is QMB or Dual plan
Round 2 - Aptitude Test 

You will have to answer 15 questions for basic Medical billing questions which is about Insurance payers and AR denials.

Interview Preparation Tips

Interview preparation tips for other job seekers - If you're an experience candidates be very attentive when you're asked a question and answer promptly

Senior Executive Operations Interview Questions Asked at Other Companies

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Q1. In 1 day how many veh can be loaded and unloaded with dock man po ... read more
asked in Flipkart
Q2. How many man power does it take to unload 32ft veh.
Q3. What is the last CTC and what do you expect?
Q4. How bank generate income from saving account?
asked in Blinkit
Q5. How to manage inventory and what are the key areas to work in ?
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Job Portal and was interviewed before Oct 2023. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Tell about 5 denials occur most commonly
  • Ans. 

    Common denials in operations include lack of documentation, incorrect coding, eligibility issues, timely filing limits, and duplicate claims.

    • Lack of documentation (e.g. missing or incomplete medical records)

    • Incorrect coding (e.g. using incorrect procedure or diagnosis codes)

    • Eligibility issues (e.g. patient not covered by insurance or policy limitations)

    • Timely filing limits (e.g. claims not submitted within specified ti...

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Pacific BPO Senior Executive Operations interview:
  • Denials
Interview preparation tips for other job seekers - Be confident on interview day

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Assignment 

HR round, Essay writing 5000 words in 20 minutes on given topic, Grammer Test, Then Ops Round, typing test.

Round 3 - HR 

(1 Question)

  • Q1. Only personal information to check fluency in English, work experience, location

Interview Preparation Tips

Topics to prepare for WNS Senior Executive Operations interview:
  • Prepare an essay on any topic
  • Be grammatically good
  • Be fluent
Interview preparation tips for other job seekers - They mostly look for stable people. Even if you are confident and feel you will get selected, you may end up being rejected.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Jun 2023. There was 1 interview round.

Round 1 - Versant 

(1 Question)

  • Q1. Please brief about yourself?
Round 1 - HR 

(3 Questions)

  • Q1. Can you please tell me something about your self !?
  • Q2. Why do you want to work for a BPO
  • Q3. Are you okay working on Rotational shifts and night shifts ?
Round 2 - One-on-one 

(1 Question)

  • Q1. What do you know abouy customer service ?
  • Ans. 

    Customer service is the provision of assistance and support to customers before, during, and after purchase.

    • Customer service involves understanding the needs and expectations of customers

    • It includes effective communication, problem-solving, and conflict resolution skills

    • Providing timely and accurate information to customers is crucial

    • Going above and beyond to exceed customer expectations can lead to customer loyalty an...

  • Answered by AI
Round 3 - One-on-one 

(1 Question)

  • Q1. How do you handle an upset customer
  • Ans. 

    I listen to their concerns, empathize with them, and offer a solution to their problem.

    • Listen actively to their concerns

    • Empathize with their situation

    • Offer a solution to their problem

    • Apologize for any inconvenience caused

    • Follow up to ensure their satisfaction

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep Practicing for interviews and build your communications

Interview Questionnaire 

1 Question

  • Q1. The interviewer was very good. And the interview went very smooth. But once I got to know I am selected the next procedures took more than a week and the hr who was responsible for all this was not replyin...

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview procedure happens very slow
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. How does revenue recognition work
  • Ans. 

    Revenue recognition is the process of recording revenue in a company's financial statements when it is earned.

    • Revenue is recognized when it is realized or realizable and earned, regardless of when cash is received.

    • It involves determining the amount of revenue to record and when to record it.

    • Different industries may have specific guidelines for revenue recognition, such as the percentage-of-completion method for constru...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Please prepare IFRS
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Asking regarding your profile related questions
Round 3 - Aptitude Test 

General questions, leasing reasoning, english vocublory.

Round 4 - Technical 

(1 Question)

  • Q1. Asking questions regarding your previous job & required work related questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Be frequenly while giving interview.

I applied via Recruitment Consulltant and was interviewed in Oct 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Self Introduction Experience Brief your last process Role of responsibility
Round 3 - Behavioral 

(1 Question)

  • Q1. Experience and brief you last process
Round 4 - Technical 

(1 Question)

  • Q1. Difference between empathy and sympathy Resolution and solutions Empathy and sympathy Ownership and accountability Last process role of responsibility etc

Interview Preparation Tips

Interview preparation tips for other job seekers - Please be confident and smart while responding learn briefly about the difference between words I have shared and please share the exact your role of Responsibilities in the last company and process

Pacific BPO Interview FAQs

How many rounds are there in Pacific BPO Senior Executive Operations interview?
Pacific BPO interview process usually has 1-2 rounds. The most common rounds in the Pacific BPO interview process are One-on-one Round, Aptitude Test and HR.
What are the top questions asked in Pacific BPO Senior Executive Operations interview?

Some of the top questions asked at the Pacific BPO Senior Executive Operations interview -

  1. Tell about 5 denials occur most commo...read more
  2. What is QMB or Dual p...read more
  3. Types of payers in us healthc...read more

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Pacific BPO Senior Executive Operations Interview Process

based on 3 interviews

Interview experience

4.7
  
Excellent
View more
Pacific BPO Senior Executive Operations Salary
based on 6 salaries
₹3.2 L/yr - ₹4.5 L/yr
12% less than the average Senior Executive Operations Salary in India
View more details

Pacific BPO Senior Executive Operations Reviews and Ratings

based on 4 reviews

2.0/5

Rating in categories

2.4

Skill development

2.3

Work-life balance

2.2

Salary

3.0

Job security

2.7

Company culture

1.1

Promotions

3.0

Work satisfaction

Explore 4 Reviews and Ratings
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