Pacific BPO Interview Questions, Process, and Tips

Q1. Basic Medical billing questions
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Q2. Payer types
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Q3. Medicare part b deductibles
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Q1. Tell me about your self
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Q2. Why do u join this company
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I joined this company because of its innovative approach to technology and strong company culture.
• Innovative approach to technology

• Strong company culture

• Opportunities for growth and development
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Q1. Tell me about 5 denial that used on regular basis
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Common denial tactics used regularly
• Deflection - shifting blame or responsibility onto someone or something else

• Minimization - downplaying the significance or impact of a situation

• Rationalization - providing seemingly logical reasons to justify behavior

• Gaslighting - manipulating someone into questioning their own reality

• Projection - attributing one's own negative traits or actions onto others
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Q2. What is your work culture
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Our work culture is collaborative, innovative, and focused on continuous improvement.
• Encourages open communication and teamwork

• Values creativity and new ideas

• Emphasizes learning and development opportunities

• Promotes a healthy work-life balance
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Q1. Self introduction and communication skills .
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GK and medical billing

Q1. RCM questions for experience candidate and communication skills and confidence checking for freshers.
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Q1. Salary discussion
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Q1. What is dpu and dpo
Ans. 
DPU stands for Defects Per Unit and DPO stands for Defects Per Opportunity. They are key metrics used in quality management.
• DPU measures the average number of defects in a product or process

• DPO measures the average number of opportunities for defects in a product or process

• DPU = Total number of defects / Total units produced

• DPO = Total number of defects / Total opportunities for defects
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Q2. What is focused sampling and normal sampling
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Focused sampling involves selecting specific areas or items for inspection based on predetermined criteria, while normal sampling involves randomly selecting items for inspection.
• Focused sampling is used when specific areas or items need more attention or have higher risk

• Normal sampling is used when all items have equal chance of being selected for inspection

• Example of focused sampling: Inspecting high-risk components ...read more
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Q3. What are the 7 qc tools
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The 7 QC tools are basic tools used in quality control to analyze and solve problems.
• Check sheet: Used to collect and organize data

• Histogram: Represents data distribution visually

• Pareto chart: Shows the most significant factors in a process

• Cause and effect diagram (Fishbone diagram): Identifies root causes of a problem

• Scatter diagram: Shows the relationship between two variables

• Control chart: Monitors process performan...read more
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Q4. What are the KRA's of an auditor
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Key Result Areas (KRA's) of an auditor include evaluating financial statements, ensuring compliance with regulations, and identifying areas for improvement.
• Evaluating financial statements to ensure accuracy and compliance

• Ensuring compliance with regulations and internal policies

• Identifying areas for improvement in processes and controls

• Communicating findings and recommendations to management

• Conducting risk assessments ...read more
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Q5. How to give a feedback to a user
Ans. 
Feedback should be constructive, specific, and delivered in a respectful manner.
• Start with positive feedback before addressing areas for improvement

• Be specific about what the user did well and what needs improvement

• Use 'I' statements to avoid sounding accusatory

• Provide actionable suggestions for improvement

• Encourage open communication and ask for the user's perspective

• Follow up to see if the feedback was helpful and if
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Q6. If a user is consistently making an error and is not accepting those errors. As a quality auditors what is the role to sort this situation
Ans. 
The role of a quality auditor in addressing a user consistently making errors and not accepting them.
• Provide additional training or resources to help the user improve their skills

• Offer constructive feedback and guidance on how to avoid errors in the future

• Implement a system for monitoring and tracking errors to identify patterns and areas for improvement

• Encourage open communication and collaboration to address any unde...read more
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Q7. What is capitation
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Q1. Roles and responsibilities
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