Pacific BPO Interview Questions, Process, and Tips

Q1. What is dpu and dpo
Ans. 
DPU stands for Defects Per Unit and DPO stands for Defects Per Opportunity. They are key metrics used in quality management.
• DPU measures the average number of defects in a product or process

• DPO measures the average number of opportunities for defects in a product or process

• DPU = Total number of defects / Total units produced

• DPO = Total number of defects / Total opportunities for defects
Answered by AI
Add your answer
Q2. What is focused sampling and normal sampling
Ans. 
Focused sampling involves selecting specific areas or items for inspection based on predetermined criteria, while normal sampling involves randomly selecting items for inspection.
• Focused sampling is used when specific areas or items need more attention or have higher risk

• Normal sampling is used when all items have equal chance of being selected for inspection

• Example of focused sampling: Inspecting high-risk components ...read more
Answered by AI
Add your answer
Q3. What are the 7 qc tools
Ans. 
The 7 QC tools are basic tools used in quality control to analyze and solve problems.
• Check sheet: Used to collect and organize data

• Histogram: Represents data distribution visually

• Pareto chart: Shows the most significant factors in a process

• Cause and effect diagram (Fishbone diagram): Identifies root causes of a problem

• Scatter diagram: Shows the relationship between two variables

• Control chart: Monitors process performan...read more
Answered by AI
Add your answer
Q4. What are the KRA's of an auditor
Ans. 
Key Result Areas (KRA's) of an auditor include evaluating financial statements, ensuring compliance with regulations, and identifying areas for improvement.
• Evaluating financial statements to ensure accuracy and compliance

• Ensuring compliance with regulations and internal policies

• Identifying areas for improvement in processes and controls

• Communicating findings and recommendations to management

• Conducting risk assessments ...read more
Answered by AI
Add your answer
Q5. How to give a feedback to a user
Ans. 
Feedback should be constructive, specific, and delivered in a respectful manner.
• Start with positive feedback before addressing areas for improvement

• Be specific about what the user did well and what needs improvement

• Use 'I' statements to avoid sounding accusatory

• Provide actionable suggestions for improvement

• Encourage open communication and ask for the user's perspective

• Follow up to see if the feedback was helpful and if
Answered by AI
Add your answer
Q6. If a user is consistently making an error and is not accepting those errors. As a quality auditors what is the role to sort this situation
Ans. 
The role of a quality auditor in addressing a user consistently making errors and not accepting them.
• Provide additional training or resources to help the user improve their skills

• Offer constructive feedback and guidance on how to avoid errors in the future

• Implement a system for monitoring and tracking errors to identify patterns and areas for improvement

• Encourage open communication and collaboration to address any unde...read more
Answered by AI
Add your answer
Q7. What is capitation
Add your answer

Q1. Roles and responsibilities
Add your answer

Q1. What is ruled out
Add your answer
Q2. What is radiology
Add your answer

Q1. Type of Filters in Tableau.
Ans. 
Tableau offers various types of filters including quick filters, context filters, and data source filters.
• Quick filters allow users to easily filter data by selecting values from a list.

• Context filters are applied before other filters, affecting the data visible to subsequent filters.

• Data source filters limit the data available to Tableau by filtering data at the data source level.

• Other types of filters include extract...read more
Answered by AI
Add your answer
Q2. Types of refresh in Tableau
Ans. 
There are two types of refresh in Tableau: Extract Refresh and Data Source Refresh.
• Extract Refresh: Refreshes the data in Tableau extract, which is a snapshot of data from the original data source.

• Data Source Refresh: Refreshes the data directly from the original data source.

• Examples: Extract Refresh is useful when working with large datasets to improve performance, while Data Source Refresh ensures real-time data upda
Answered by AI
Add your answer
Q3. Difference in Extract and live connection.
Ans. 
Extract connection imports data into Tableau workbook while live connection directly connects to data source.
• Extract connection creates a static snapshot of data in Tableau workbook.

• Live connection directly queries data from the source in real-time.

• Extract connection is useful for large datasets or when offline access is needed.

• Live connection is beneficial for real-time data analysis and dynamic updates.

• Example: Extra...read more
Answered by AI
Add your answer

Q1. About your self
Add your answer
Q2. Denial or insurance
Add your answer

Q1. Anatomy and physiology
Add your answer

They asked easy to medium DSA . It includes arrays, strings, recursion.